Reserve and Plan

Bus and Coach Accessibility

Services for Passengers who are Blind or Sight-Impaired

BC Ferries is pleased to be working with Greyhound to enable passengers who are blind or sight-impaired to travel to and from Vancouver Island with greater independence. These transportation specialists have recognized the challenges that bus passengers who are blind or sight-impaired experience in getting from the motor coach to the passenger decks on the ferries.

On our Vancouver (Horseshoe Bay) - Nanaimo (Departure Bay) route, procedures have been implemented with Greyhound Coach Lines to provide sighted guide assistance from the motor coach (once it arrives at the Foot Passenger Entrance at the terminal) into the terminal and up to the pre-board lounge. The procedure is as follows:

  1. When you board your motor coach, inform the driver that you will require sighted-guide assistance from the bus to the Foot Passenger entry and on to the ship.
  2. The driver will advise the BC Ferries ticket booth personnel of your request when the bus enters the terminal.
  3. Terminal personnel will meet your bus at the bus passenger drop-off area and guide you to the Foot Passenger Ticket Booth for check-in, and on to the pre-board lounge for your departure.
  4. It is your responsibility to inform the on-board ship personnel that assistance is required to dis-embark the ship.
  5. Be sure to let the on-board ship personnel know where they will find you on the ferry when it arrives at its destination so they can assist or guide you off the ship.

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