Travel Advisory: Essential travel only. Masks mandatory. Multiple advisories in effect⁠. Check before you travel.

View ×
  1. Website outage - Wednesday, May 12th at 10pm - View details
  2. COVID-19 Update - Important information - Last updated April 23, 2021 - View details
Essential travel only
 
  • In support of the recent orders and guidelines put in place by the Province of British Columbia, all customers are reminded that they should be avoiding non-essential travel at this time. View more information
  • Passengers are required to wear masks at all times at terminals and on board ferries.
  • Be prepared to answer Transport Canada COVID-19 screening questions.
  • Booking in advance is strongly recommended to guarantee the sailing of your choice.
  • Enhanced safety and cleaning measures are in place to keep customers and crew safe.
  • Passengers in vehicles on enclosed lower vehicle decks must leave their vehicles during the sailing to comply with Transport Canada’s safety regulation. View details.

Learn more

Booking ahead and arriving at the terminal

Reservations are limited and often sell out on our more popular sailings. We strongly recommend that you book ahead if you plan to travel during popular sailing times, including:
 
  • Holiday weekends
  • Thursday and Friday afternoons and evenings
  • Sunday afternoons
Booking in advance secures a spot for your vehicle on board your preferred sailing. Without a booking, vehicles are loaded in order of arrival at the terminal on the next available sailing. This may result in wait times at the departure terminal, especially during popular sailing times.
 

Not all routes can be booked in advance. When you select the route you plan to travel, you will see if it can be booked or not.

The availability of space on a sailing varies based on the time of day, holidays, weather conditions, and more. You can keep an eye on current conditions before you travel to see the space available on our sailings.

IMPORTANT: Check-in times

To avoid missing your sailing, find and view the specific check in times for your departure terminal.

  • Check-in time information can be found on terminal pages for foot passengers and all vehicle types, whether travelling with or without a booking

Whether you booked ahead of time or not, your first step upon arriving at the terminal is to check in with a ticket agent.

Paying at the terminal

Our ticket agents can accept these payment options:

  • Debit
  • Visa
  • Mastercard
  • American Express
  • Cash
  • BC Ferries Experience™ Card

Note: Gift certificates can be used to purchase standard fares at the ticket booths. However, bookings and payment with a gift certificate must be made at the Terminal Administration office in advance of travel.
 

Self-serve payment stations for foot passengers accept debit, credit card and Experience Cards. They are available at these terminals:

When boarding begins, the gate will open and your boarding pass will be collected as you board the ferry.
 

Paying online

You can book online using the following payment options:
The following payment options cannot be used for online bookings:
  • Gift certificates
  • BC Ferries Experience™ Card
  • Travel vouchers
  • Travel Assistance Program (TAP) passes

Note: Gift certificates cannot be used to pay for fares online. However, bookings and payment can be made with a gift certificate at the Terminal Administration office in advance of travel.

Bookings, cancellations and confirmations

Booking confirmation
After booking, you'll receive a confirmation by email with all of your travel details.

When you arrive at the terminal, please let us know that you have a booking, and provide your booking reference number, or the phone number that you used when booking.
Reservation fees and payment options
The earlier you book, the lower your reservation fee on routes between the Mainland and Vancouver Island. Where applicable, a $10 or $17 reservation fee will apply.

When you book online, some routes offer the option of paying the full amount at the time of booking (including the reservation fee), or just paying the reservation fee at the time of booking.

If you just pay for the reservation fee online, the remainder of your fare will be due at the ticketing booth when you arrive at the terminal.

For travel between Vancouver (Tsawwassen) and the Southern Gulf Islands and on our Northern routes, full pre-payment of fares is required at the time of booking.

Our ticketing booths accept Visa, MasterCard, American Express, and debit.
Changing or cancelling your booking
You can make changes to your bookings online, login to your account, or refer to your booking confirmation email for information if you do not have an account. Alternatively you can call 1-888-BC FERRY (1-888-223-3779).

Changes to your booking are subject to the terms and conditions of the fare purchased and applicable fees. Check BC Ferries’ Cancellation/Change policies for details.
Cancelled sailings

Cancelled sailings – day of travel

We'll do our best to get you on the next available sailing if your sailing is cancelled. Scheduled sailings may need to be cancelled from time-to-time as a result of severe weather conditions, mechanical difficulties or other unforeseen circumstances.
 

If you checked in at the terminal and the sailing is then cancelled

We will make every effort to load you on the next available sailing where space is available.

Customers with a booking on the next scheduled departure will be loaded in advance of customers from the cancelled sailing. If we are unable to load you on the next available sailing, you will be loaded in order of arrival at the terminal.

If you choose not to travel, return to the ticket booth to check out of the terminal. Your fares and any reservation fees will be automatically refunded to your original form of payment. Any changes made to your booking at the terminal will also be automatically refunded, with the exception of a cash or cash equivalent transactions, which need to be processed by a ticket agent at the terminal.

To get a refund for a cancelled sailing if you left the terminal without going through the ticket booth, you can also mail copies of your receipts to Customer Relations.

For the most up-to-date departure information, visit current conditions and check service notices.
 

If your sailing is cancelled before you check-in at the terminal

We will make every effort to move your booking to an alternate sailing, later in the day, based on space availability. This will occur at no cost to you, regardless of the fare you paid. Future sailings may have limited reservation space due to previous bookings.

If your booking is moved, you will be notified. If we are not able to move your booking, you will be notified in advance that your booking has been cancelled, your fares and any reservation fees will be refunded.

If you choose to travel without a booking on a later sailing, you can purchase a Standard at Terminal fare and be loaded on the next available sailing based on order of arrival at the terminal and deck space availability.

For the most up-to-date departure information, visit current conditions and check service notices.
 

Cancelled sailings – prior to day of sailing

In the event of schedule changes known in advance of the day of sailing, we will move you to the next scheduled sailing, based on space availability. This will occur at no cost to you, regardless of the fare you paid. Future sailings may have limited reservation space due to previous bookings.

If your booking is moved, you will be notified. If we are not able to move your booking, you will be notified in advance that your booking has been cancelled, your fares and any reservation fees will be refunded.

For the most up-to-date departure information, visit current conditions and check service notices.

Vehicles that can be booked online
Explore the types of vehicles our passengers travel with and check if your vehicle type can be booked online.
Medical Assured Loading (MAL)

Medical Assured Loading for patients travelling for medical specialist services

Medical Assured Loading (MAL) is available for those travelling for medical specialist services where their medical practitioner has determined an extended wait at a ferry terminal for a ferry sailing could cause risk to their health.

To receive MAL, patients must present the following to the ticket agent:

  • A completed Ministry of Health Travel Assistance Program (TAP) Request for Travel Assistance form that includes a Medical Services Plan (MSP) confirmation number
  • A letter signed by their medical practitioner.
 

View full Medical Assured Loading details
 

Waitlists

Waitlists are available on bookable Northern and Southern Gulf Island sailings. If a sailing is full, you can add yourself to a waitlist in case of a cancellation.

Northern sailing waitlist tips
  • If we can confirm your booking prior to departure, we will contact you with the details.
  • If you are still on the waitlist, we recommend you arrive at the terminal a minimum of three hours prior to the scheduled departure time. If customers with confirmed spots don’t arrive for the sailing, we fill their spots with waitlisted customers.
  • You can request cabins on your waitlist form.
Southern Gulf Islands waitlist tips
  • If we can confirm your booking prior to departure, we will contact you with the details.
  • If we have not confirmed your booking within 24 hours of scheduled departure, you can still consider travelling on a first-come first-serve basis or via Thru Fare. Learn more about Thru Fare.