Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 

 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained

 

* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
 
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.

 

Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions

 

Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
 

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see malahatnation.com.

 

Northern routes

For more information on our current Northern schedules, visit bcferries.com/schedules.

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.

 

BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email vacations@bcferries.com. Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm

 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.

 

We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.

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Onboard amenities
Also available on this ferry
Outer Deck Seating
Passenger lounge
Wheelchair stair lift
Accessible washrooms
Pet Area
Passenger Lounge
Vending machines
Heated solarium and seating area
Safety

As part of our ongoing commitment to safety, operational guidelines call for regular and frequent safety drills for all crew members on every ship.

Over 1,000 drills will be conducted this year to ensure the highest safety standards for BC Ferries’ vessels and crews.

In the event of an emergency, always follow the instructions of ship’s personnel. Please note that in the case of an emergency, vehicle access may be prohibited.

 

Emergency signals

The following signals are used to crew members to an emergency:

  • Emergency stations
    Continuous sounding of the alarm bell.
  • Person overboard
    Three long soundings of the whistle and general alarm, followed by a PA announcement. In case of Person Overboard situations, keep outer decks clear where rescue operations are underway.
  • Evacuation stations
    Seven or more short soundings followed by one prolonged sounding of the ship's general alarm and/or whistle.

Signals will be followed by an announcement explaining the nature of the emergency. If you hear an emergency signal our crew will take immediate charge of the situation and explain exactly what to do.

 

Ship evacuation

There are two marine evacuation systems, one on each side of Deck 2. Each station has sufficient capacity to evacuate 250 persons.

Should there ever be a need to evacuate the ship, crew members will direct you to one of these evacuation stations.

 

Rescue boats

This vessel carries one rescue boat on Deck 4 to assist with Person Overboard situations as well as towing life rafts to help passengers to safety in the event of an evacuation.

 

Life jackets

Life jackets are stowed in marked lockers on Deck 2. You’ll find them in the passenger lounge and portside of the main vehicle deck.

There are three types of lifejacket available: one for infants up to 15 kg, one for children from 15-43 kg, and one for adults. In the unlikely event of an emergency, crew members will instruct you on the proper use of your life jacket.

 

Assembly stations

In the event of an emergency, there are two Assembly Stations that may be used to direct passengers away from a situation or to prepare for evacuation. Assembly stations are located within the Deck 2 passenger lounge and on the portside of the main vehicle deck.

 

Fire suppression

Fire extinguishers are located throughout interior passenger areas. The onboard fire detection system monitors heat, smoke and manual alarm devices.

The information contained here applies to the Island Class vessels only. Locations and complement of safety equipment on other vessels will vary.

 

Any questions or comments?

Call BC Ferries toll-free: 1-888-BC FERRY (223-3779).

Links & more

View the schedule for routes between:

Visit our accessibility page

Back to our fleet

The information on this page applies to the Island Aurora only. Locations and complement of safety equipment on other ferries will vary.

Important: Ferries are periodically modified. BC Ferries does not accept any responsibility or liability for any errors in the information provided.

Build statistics
  • Built
  • Overall length (m) 80.8
  • Maximum displacement (t) 1778.0
  • Car capacity 47
  • Passenger & crew capacity 300
  • Maximum speed (knots) 14.0
  • Horsepower 956
Accessibility
Accessible services

BC Ferries provides a variety of services for persons with disabilities to ensure a safe and comfortable journey for all our passengers.

Please note: Persons with disabilities who will require special assistance in the event of an emergency are asked to advise the ship’s crew. Once you have boarded the vessel, please discuss your specific needs with the Chief Mate.

In addition, persons with disabilities are encouraged to fill out and carry a C-MIST* card with them at all times. In the event of an emergency, passengers can be helped more efficiently by listing their specific needs in five key areas (communication, medical needs/support, independence, supervision and transportation).

A C-MIST form can be downloaded at: bcferries.com/accessibility.


Personal assistance

BC Ferries staff are available to answer any questions you might have and to familiarize passengers with the available amenities. Customers who require personal assistance while onboard our ships are asked to travel with a companion who is able to provide the level of assistance required. If you have any questions about the types of assistance we can provide, please call 1-888-BC FERRY (223-3779).


Service animals

Service animals are permitted in our terminals and onboard our ships. Grass areas are available at most terminals. We appreciate you helping us keep our terminals clean by cleaning up after your service animal.

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