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Property damage or injury claims

If you experience property damage or injury while travelling with us, advise a BC Ferries employee immediately:
 
  • On board: Contact the Chief Steward or a crew member while onboard the vessel
  • At the terminal: Contact the Customer Service desk or a member of staff before leaving the terminal
We suggest that in all cases of damage to your property, you contact your insurance company to arrange for immediate reimbursement. BC Ferries will not pay for consequential damages, such as loss of enjoyment, loss of business, inconvenience and similar matters that may result from an incident involving damage to your property.

Important:
 
  • You are required to notify BC Ferries within seven days of the incident
  • Baggage claims are excluded from this policy. If you have a baggage claim, visit baggage claims
 

Claims process

If you’ve incurred costs as a result of property damage or injury for which you believe BC Ferries may be responsible, follow steps 1-3 below to submit a Notice of Claim form.

Step 1 - Download and complete Notice of Claim form
Complete and submit the Notice of Claim form.
 
PDF 125 KB | 3 pages
Step 2 - Required supporting documentation
Where applicable, gather copies of the following documentation:
 
  • Proof of ferry travel (booking confirmation, credit card or ferry receipt)
  • Photos of the property damage or injury
  • Repair cost estimates from a recognized repair facility
  • Witness statements
Step 3 - Submit within 7 days
Send your completed form, and supporting documents within seven days of the incident via mail, email or fax to:

Mailing address:
Risk Management Analyst
BC Ferries
Suite 500, 1321 Blanshard Street
Victoria, BC V8W 0B7


Email: claims@bcferries.com

Fax: 1-866-644-4547
 

Response time

After receiving your claim, we will investigate and respond within two weeks to discuss next steps.

Claims consideration

Important legal information regarding property and/or personal injury claims
BC Ferries will only consider your claim if it is determined that BC Ferries is responsible for your property damage or injury.

Our liability to you may be limited or excluded in accordance with our Conditions of Carriage.

If it is determined that you have submitted a fraudulent claim, BC Ferries will pursue any action considered necessary under the law.

BC Ferries is covered by the Personal Information Privacy Act. This information is collected for follow up on claims management and operational trend analysis and will only be used and disclosed for these purposes.