Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 

 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained

 

* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
 
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.

 

Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions

 

Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
 

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see malahatnation.com.

 

Northern routes

For more information on our current Northern schedules, visit bcferries.com/schedules.

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.

 

BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email vacations@bcferries.com. Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm

 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.

 

We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.

Read more

Bus/Coach passenger screening

As per Transport Canada requirements, all customers, including coach and bus passengers, who travel with BC Ferries on sailings that are 30 minutes or longer, must be screened for COVID-19 symptoms and their travel will be restricted if they do not meet the screening requirements. Coach and bus operators are required to screen passengers prior to allowing them to board. All passengers must answer the following questions:
 
  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order?
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering in situations where you cannot maintain two metres of physical separation from your fellow passengers?
If a customer answers 'yes' to any questions from 1 to 4, and/or 'no' to question 5, or refuses to answer, BC Ferries will deny them boarding.

While we continue to maintain physical distancing measures on board, passengers are encouraged to remain on the bus for the duration of the trip.

Bus & coach services

Metro Vancouver
BC Ferries Connector (operated by the Wilson's Group)
Phone: 1-888-788-8840
IMPORTANT INFORMATION FOR CUSTOMERS
Service has been suspended and is not available at this time.

As per BC Ferries regulations, passengers will be asked if you are in possession of a face covering for your mouth and nose and you agree to wear it if you cannot maintain 2m/6ft of physical separation from other passengers.
 
Enjoy direct coach service between downtown Vancouver or Vancouver Airport and downtown Victoria. BC Ferries Connector tickets can be purchased in advance online or over the phone (see above), or on board select sailings between Vancouver (Tsawwassen) and Victoria (Swartz Bay), allowing you to board the coach on the ferry. Visit the BC Ferries Connector website to book.

For customers boarding a BC Ferries Connector coach on the ferry, ensure that any baggage checked at the terminal has a BC Ferries Connector bus tag on it.

TransLink
Phone: 604-953-3333
Translink is Metro Vancouver's transportation authority responsible for bus, rail and SeaBus transit services. Translink Compass Cards can be purchased at our Tsawwassen and Horseshoe Bay terminals.

West Vancouver Blue Bus
Phone: 604-985-7777
Victoria and Vancouver Island
BC Ferries Connector (operated by the Wilson's Group)
Phone: 1-888-788-8840
IMPORTANT INFORMATION FOR CUSTOMERS
Service has been suspended and is not available at this time. 

As per BC Ferries regulations, passengers will be asked if you are in possession of a face covering for your mouth and nose and you agree to wear it if you cannot maintain 2m/6 ft. of physical separation from other passengers.
Enjoy direct coach service between downtown Vancouver or Vancouver Airport and downtown Victoria. BC Ferries Connector tickets can be purchased in advance online or over the phone (see above), or on board select sailings between Vancouver (Tsawwassen) and Victoria (Swartz Bay), allowing you to board the coach on the ferry. Visit the BC Ferries Connector website to book.

For customers boarding a BC Ferries Connector coach on the ferry, ensure that any baggage checked at the terminal has a BC Ferries Connector bus tag on it.

VI Connector 
Phone: 1-866-986-3466  Service has been suspended and is not available at this time.
Tickets can be purchased in advance online or over the phone for daily bus service between Victoria, Duncan, Nanaimo, Parksville, Qualicum, Courtenay, Port Alberni, Campbell River, Port McNeill and Port Hardy. Visit the VI Connector website to book.

Tofino Bus
Phone: 1-866-986-3466  Service has been suspended and is not available at this time.
Tofino Bus tickets can be purchased in advance online or over the phone (see above) for daily bus service to Departure Bay terminal in Nanaimo, Port Alberni, Ucluelet and Tofino.

Campbell River Transit System (BC Transit)
Phone: 250-287-7433

Comox Valley Transit System (BC Transit)
Phone: 250-339-5453

Cowichan Valley Regional Transit System (BC Transit)
Phone: 250-746-9899

IslandLink Bus
Daily scheduled bus service between Departure Bay terminal in Nanaimo and Duncan, Mill Bay, Victoria, Parksville, Buckley Bay, Cumberland, Courtenay, Black Creek and Campbell River. Advance bookings recommended (available online only). Visit the IslandLink Bus website to book.

Nanaimo Airporter Shuttle Service
Phone: 778-441-2133
Service between Chemainus, Gabriola Island, Duke Point and Departure Bay ferry terminals and the Nanaimo Airport. 

Nanaimo-Parksville Regional Transit 
Phone: 250-390-4531

Port Alberni Transit System (BC Transit)
Phone: 250-339-5453

North Island Transit System (BC Transit)

Victoria Regional Transit System (BC Transit)
Phone: 250-382-6161
Sunshine Coast, Powell River & Bowen Island
Salt Spring Island
Prince Rupert
Haida Gwaii
Eagle Transit
Phone 250-559-4461
Travel convenience
Enjoy hassle-free coach travel when you book the BC Ferries Connector service, operated by The Wilsons Group. Book today for trips between Vancouver and Victoria.
Book BC Ferries Connector
BC Ferries Connector (map)
Travelling with baggage

Credit: Brian Jackson

Check-in baggage

Take advantage of our secure check-in baggage services - available for foot passengers on select routes.

Travelling with your pet on the ferry

Pets

Your small pets, including dogs, cats, birds and more, are welcome on our ferries and ride for free.

Travelling with Dangerous Goods on BC Ferries

Dangerous goods

See what goods are classified as dangerous, and learn how to declare them before you travel.