Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 


Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained


* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.


Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions


Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see


Northern routes

For more information on our current Northern schedules, visit

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.


BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm


Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.


We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit BC Ferries hopes to resume the levels of service customers have come to expect soon.

Read more

Travel agent commission

Earn 10% commission when you book 24 or more passengers on our Northern routes within a 12-month period. Commission will be issued twice per year, every six months, and is based on total annual passenger volume.

Qualifying reservation periods:

  • April 1–September 30
    If you book 24+ passengers within the first six-month period, we will issue a commission payment in October. For additional bookings received after the initial six-month period, we will issue a commission payment in April of the following year.
  • October 1–March 31
    If you book 24+ passengers between April 1 and March 31, you will receive 10% commission in April.

Tour Operator Pricing Program

If you sell BC Ferries travel packaged with accommodation and activities, and you continuously help us grow our business, you could receive discounted rates and rebates.

Our Tour Operator Pricing Program (TOPP) is for both Northern and Southern BC Ferries routes, and is designed to reward top-producing tour operators.

The program is based on annual revenue and passenger volumes. If you’re a qualifying tour operator, your rebates will be applied to vehicle and passenger fares.

Travel agents booking with BC Ferries

Reservations are now bookable online and payment is due in full at time of booking.
BC Ferries offers commission on our Northern Routes only as follows:
New north self-serve online booking procedures
For all booking requests, availability, cancellations or amendments, you can now self-serve online from our BC Ferries website, and fully prepay with your Corporate Credit Card. You’ll be required to activate your online account for the first time and will be asked to change your password.

If you have any issues logging into your account, email our groups department at For groups of 10 passengers or more, email your group booking request for the north to, or call our Customer Service Centre at 1-888-BC FERRY (223-3779) toll free within Canada and the USA, or 1-250-386-3431 outside of North America.
To receive a 10% commission payment for Northern bookings, a minimum of 24 or more passenger fares must be booked within a 12-month period. Commission cheques or Electronic Funds Transfer (EFT) will be issued twice annually (every 6 months - April & October).
Commission pay periods
  • April 1 to September 30, 2020 – commissions paid in October 2020
  • October 1, 2020 to March 31, 2021 – commissions paid in April 2021
If a travel agent books 24+ passenger fares within the first six (6) month period, BC Ferries will issue a commission cheque or EFT at that time. Any bookings after the initial six (6) month period will be paid out in the second installment, provided the travel agent has met the 24 passenger requirement.

Commission is calculated on the Gross Total Revenue for regular passenger fares, vehicles, cabins and Aurora Lounge seating.

Excluded from commission calculations:
  • GST collected on ancillary products i.e. cabins, staterooms and Aurora Lounge
  • All Northern Resident (NR) fares i.e. NR vehicles and NR passenger fares, as they are already discounted
  • All fares that have already been discounted i.e. BC Senior rates, escort/disabled rates, student and group rates
  • All sales for the Vista Buffet offered on the Northern Expedition is non-commissionable
Travel Agents will receive 5% GST on all commission payments. BC Ferries preferred payment for travel agent commissions is by way of Electronic Funds Transfer (EFT).
GST exemption for BC Ferries’ passenger/vehicle fares
The Canada Revenue Agency (CRA) and Province of British Columbia regard the supply of ferry services as GST and PST exempt. BC Ferries charges GST to our customers as required under the applicable legislation on ancillary services such as cabins, food services and retail. All our Cabin, Buffet and Aurora Lounge seating fares include 5% GST. Our GST number is #894623206RT0001. 
To be compliant with Payment Card Industry Standards (PCI), BC Ferries does not store credit card numbers for payment of northern bookings when calling into our Customer Service Centre to book. Northern bookings require payment by Visa, MasterCard and American Express at the time of booking.

Should you have any questions about the BC Ferries Travel Agent Program, email