Travel Advisory: Multiple advisories in effect⁠. Check before you travel.

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  1. Revised Schedule - Northern Expedition - Port Hardy (Bear Cove) - Bella Bella (McLoughlin Bay) - Prince Rupert - Haida Gwaii (Skidegate) - View details
  2. Sailing Cancellation - Queen of Alberni - Vancouver (Tsawwassen) - Nanaimo (Duke Point) - Victoria (Swartz Bay) - View details
  3. New website - Renew your online account - View details
  4. COVID-19 Update – Important information – Last updated October 6, 2020 - View details
Keeping you safe and moving
 
  • Passengers are required to wear masks at all times at terminals and on board ferries.
  • Be prepared to answer Transport Canada COVID-19 screening questions.
  • Booking in advance is strongly recommended to guarantee the sailing of your choice.
  • Enhanced safety and cleaning measures are in place to keep customers and crew safe.
  • Passengers in vehicles on enclosed lower vehicle decks must leave their vehicles during the sailing to comply with Transport Canada’s safety regulation. View details.

Learn more

Transport Canada enclosed vehicle deck safety regulation

Starting on September 30th, 2020, passengers on enclosed lower vehicle decks will be required to leave their vehicles during the sailing.

Learn more about the reinstatement of the Transport Canada regulation

Important: The height, length and weight of your vehicle determines the vehicle deck on which you will be placed.


Booking ahead

If you are travelling on a bookable route, we strongly recommend that you book ahead if you plan to travel during popular sailing times, including:
 
  • Holiday weekends
  • Thursday and Friday afternoons and evenings
  • Sunday afternoons
Booking in advance secures a spot for your vehicle on board your preferred sailing. Without a booking, vehicles are loaded in order of arrival at the terminal on the next available sailing. This may result in wait times at the departure terminal.

If you have booked online in advance, you need your booking reference number, or the phone number associated with your booking, to check in at the ticket booth.
 

Check-in times

Check-in times and ticket sales cut-off times vary by terminal.

Find and review the check-in and cut-off times at your departure terminal.
 

If you have a reservation:

  • Ensure that you arrive in time to redeem your reservation. Review terminal (and vehicle) specific check-in times at your departure terminal (click here to find your terminal).
    • If you miss the terminal check in time for your sailing you will forfeit your reservation and be placed on the next available sailing based on your order of arrival at the terminal
 

If you do not have a reservation:

  • To make your preferred sailing without a reservation, review terminal specific ticket sales cut-off times at your departure terminal (click here to find your terminal)
    • If you are in a lane queuing for the ticket booth,  but have not actually purchased a ticket from a ticket agent before the ticket sales cut-off time, you will be placed on the next available sailing based on your order of arrival at the terminal
 

At the terminal

Terminals with ticket agents

When you arrive at the terminal, a ticket agent will greet you and get you checked in. The ticket agent will then assign you a vehicle lane to park until boarding starts. Please proceed to your assigned lane with caution.

Terminals without ticket agents

Park in the first available vehicle lane when you arrive at the terminal. You will be loaded on the next available sailing based on space on board. If a fare is due for travel on the route, it will be collected on board during the sailing.

Vehicles we carry

Standard vehicles
Vehicles under 7 ft. high and less than 20 ft. long are considered standard vehicles.
 
  • Standard vehicles (including cars, vans and SUVs) are loaded onto the upper or lower vehicle deck, depending on deck space availability
  • In accordance with Transport Canada regulations, passengers are prohibited from remaining in their vehicle on any closed lower deck on a vessel that is underway. A closed vehicle deck is a space that is closed at both ends with limited side openings.
  • If items stacked above or behind your vehicle (like bikes or luggage) increase your vehicle height over 7 ft., or length to over 20 ft., then your vehicle is considered oversized
Oversized vehicles
  • Vehicles over 7 ft. high or more than 20 ft. long are considered oversized vehicles. This may impact your fare and the deck on which you are placed.
  • During a sailing you can only stay in your vehicle if you are placed on the upper vehicle deck due to Transport Canada regulations
Motorcycles
Standard motorcycle
Depending on the route, you will be loaded on the ferry before or after all other vehicles. There will be a designated spot for your motorcycle on board.

Non-standard motorcycle
If you have a trailer, sidecar, or more than two wheels on your motorcycle, you may be loaded along with standard vehicles.
 
  • Ride slowly when loading or unloading
  • Park diagonally to the ferry’s centre line and leave in a low gear
  • Park using a side stand and use wooden blocks (available on our vehicle decks) so your motorcycle is secure
  • Bring tie downs to secure your motorcycle when travelling on our North coast sailings
  • We operate under the principle of first come, first served and may deviate from this if a motorcycle/trike does not displace other vehicles by the space they occupy onboard
If you are travelling with a motorcycle on our North coast routes or between Vancouver (Tsawwassen) and the Southern Gulf Islands, we recommend booking your travel online.
Bicycles
Check in with a ticket agent at the foot passenger entrance. You will then board the ferry via the vehicle deck, where you will be able to securely stow your gear during the sailing. If your departure terminal does not have a ticket agent or foot passenger entrance, board at the direction of the crew. There is no fee for travelling with your bicycle.

Important: For your safety, please walk your bicycle when boarding and disembarking.
Over 5,500 kg GVW
  • Includes all vehicles with a Registered Gross Vehicle Weight (GVW) over 5,500 kg (12,100 lbs.)

Note: Any vehicle more than 9 ft. wide is included in this category.

Learn more about travelling with a commercial vehicle

Accessibility

If you use a wheelchair or walking aid and need your vehicle to be close to the onboard elevator, view our accessibility page for boarding instructions.