Missing or damaged baggage
If your bags are lost, delayed or damaged during your travel with us, follow these steps:
- Advise the customer service desk or a member of BC Ferries’ staff at the terminal as soon as possible
- If you have lost baggage, please complete a Lost Baggage Tracer form at the terminal
- If your baggage is found, we will work with you to get it returned
- If your baggage is not found after three days, we will review video surveillance footage and contact you within five days (from when you submit your tracer form) to provide you an update. If it appears your baggage was stolen, we will advise you to contact the Police to file a report.
If your baggage is damaged, delayed or lost for more than five days, download, complete and submit a Notice of Baggage Claim