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Email, phone & online scams


Be on the lookout for fraudsters posing as legitimate BC Ferries representatives via email, phone, social media or online surveys.

We'll never call, email, ask you for payment for a winning prize, or conduct online surveys to request your personal information—including your Social Insurance Number or credit card details.

Our website is www.bcferries.com and all of our emails come from an email address ending with @bcferries.com. Check the email address before you respond and, if it's different, it's not from BC Ferries. Please read more about Phishing scams in the "Email scams" section on this page.

If you think that you've been the target of suspicious activity, please contact us and the Canadian Anti-Fraud Centre.

Third-party ticket sales
If you choose to purchase a ticket to travel on BC Ferries from a website reseller that's not www.bcferries.com, we cannot guarantee the validity of the ticket. If it is not valid, we will not honour it.

Learn how to avoid scams:

Phishing/Email scams
Phishing is a common online scam designed to trick you into disclosing your personal or financial information for the purpose of financial fraud or identity theft. These scams try to trick you into providing the following personal information:
 
  • Usernames
  • Passwords
  • Credit card details
  • Account details
  • Email
  • Other personal information
Here's how phishing works:
 
  • You receive an unsolicited email appearing to be from a legitimate company. A typical phishing email will give you a fake reason, such as a security breach or contest, to trick you into providing your personal information.
    • The links, attachments, logos, colours and sender’s email may all appear authentic.
    • Some may use BC Ferry Corporation instead of our real name, British Columbia Ferry Services Inc.
    • Some may use website addresses very similar to ours, like www.bc-ferries.com. Note, our website URL is www.bcferries.com and all emails sent by BC Ferries will be generated by an email address that ends in @bcferries.com. If the address of the person who sent you the email doesn't end in @bcferries.com, the email is not from BC Ferries.
 
  • The email will often include a reason that urges you to click on a link that takes you to a fake website, like www.bc-ferries.com
     
  • That fake website may look authentic by copying the brand name and logo of the real company, and may ask you for personal information such as credit card numbers, account numbers, passwords, date of birth, driver's license number, and social insurance or social security numbers. If the website address is not www.bcferries.com, then you're not on our website.

Avoid opening attachments or links in suspicious emails as they may contain harmful viruses or spyware.
Online survey scams
Scammers may falsely claim to represent BC Ferries using surveys or other forms of online information collection tools. These scams usually offer discounts or products in exchange for answering a questionnaire in an attempt to collect your personal information.

Here are a few tips to help you spot suspicious offers and scams:
 
  • To incentivise you to complete the surveys, the scams frequently offer “too-good-to-be-true” rewards like free vacations or large amounts of cash, and may have urgent messaging to rush you into providing the requested information
  • They often have poor grammar and misspelled words, and may be lacking any contact information about the company they claim to represent
  • They ask for credit card information, bank account information, your SIN number or driver’s license number

If you have any concerns about a survey you've seen or been invited to participate in, do not provide any information in the survey and please email us at bcf.security@bcferries.com
Phone & misdial scams
Phone scams

We do not participate in any form of phone promotion or solicitation.

Hang up if you receive a call indicating:
 
  • You’ve won a free cruise with BC Ferries
  • You’ve won BC Ferries points/miles
  • You’re a preferred BC Ferries customer

The recorded phone message may ask you to speak with a live operator to claim a fake prize. This operator may persistently ask you for personal information, including:
 
  • Passwords
  • Credit card details
  • Account details
  • Social Insurance Number

Never provide your personal information. We will never call you to ask for this information.

Misdial scams

Many fraudsters and telemarketing companies have created numbers intentionally close to our phone number in an attempt to catch you out if you misdial.  

These individuals rely on clumsy dialing and high-pressure tactics to access your personal details, including:
 
  • Passwords
  • Credit card details
  • Account details
  • Social Insurance Number

Hang up immediately if you're suspicious in any way.

Please dial carefully when you call us.
Our toll-free number is:

1-888-BC FERRY (1-888-223-3779)
Social media scams
Beware of fake BC Ferries social media accounts promising free travel or vacations to the first selected number of followers.

This common scam technique allows an individual to build a large following with the intention of selling the account.

Although fake account names may be similar to ours and some use our logo, they are not associated with BC Ferries.

The official BC Ferries social media accounts are:
 
  • Facebook
https://www.facebook.com/BCFerries/
 
  • Twitter
https://twitter.com/BCFerries
 
  • YouTube
https://www.youtube.com/c/bcferries
 
  • TripAdvisor
http://www.tripadvisor.ca/Attraction_Review-g181772-d184078-Reviews-BC_Ferries-Sidney_Victoria_Capital_Regional_District_Vancouver_Island_British_Colu.html
 
  • LinkedIn
https://www.linkedin.com/company/25762/
 
  • Instagram
https://instagram.com/bcferries/
Contact us

If you have any questions or are unsure if you've been contacted by someone falsely claiming to represent BC Ferries, please contact our security department at bcf.security@bcferries.com.