Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 

 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained

 

* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
 
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.

 

Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions

 

Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
 

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see malahatnation.com.

 

Northern routes

For more information on our current Northern schedules, visit bcferries.com/schedules.

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.

 

BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email vacations@bcferries.com. Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm

 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.

 

We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.

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Email, phone & online scams


Be on the lookout for fraudsters posing as legitimate BC Ferries representatives via email, phone, social media or online surveys.

We'll never call, email, ask you for payment for a winning prize, or conduct online surveys to request your personal information—including your Social Insurance Number or credit card details.

Our website is www.bcferries.com and all of our emails come from an email address ending with @bcferries.com. Check the email address before you respond and, if it's different, it's not from BC Ferries. Please read more about Phishing scams in the "Email scams" section on this page.

If you think that you've been the target of suspicious activity, please contact us and the Canadian Anti-Fraud Centre.

Third-party ticket sales
If you choose to purchase a ticket to travel on BC Ferries from a website reseller that's not www.bcferries.com, we cannot guarantee the validity of the ticket. If it is not valid, we will not honour it.

Learn how to avoid scams:

Phishing/Email scams
Phishing is a common online scam designed to trick you into disclosing your personal or financial information for the purpose of financial fraud or identity theft. These scams try to trick you into providing the following personal information:
 
  • Usernames
  • Passwords
  • Credit card details
  • Account details
  • Email
  • Other personal information
Here's how phishing works:
 
  • You receive an unsolicited email appearing to be from a legitimate company. A typical phishing email will give you a fake reason, such as a security breach or contest, to trick you into providing your personal information.
    • The links, attachments, logos, colours and sender’s email may all appear authentic.
    • Some may use BC Ferry Corporation instead of our real name, British Columbia Ferry Services Inc.
    • Some may use website addresses very similar to ours, like www.bc-ferries.com. Note, our website URL is www.bcferries.com and all emails sent by BC Ferries will be generated by an email address that ends in @bcferries.com. If the address of the person who sent you the email doesn't end in @bcferries.com, the email is not from BC Ferries.
 
  • The email will often include a reason that urges you to click on a link that takes you to a fake website, like www.bc-ferries.com
     
  • That fake website may look authentic by copying the brand name and logo of the real company, and may ask you for personal information such as credit card numbers, account numbers, passwords, date of birth, driver's license number, and social insurance or social security numbers. If the website address is not www.bcferries.com, then you're not on our website.

Avoid opening attachments or links in suspicious emails as they may contain harmful viruses or spyware.
Online survey scams
Scammers may falsely claim to represent BC Ferries using surveys or other forms of online information collection tools. These scams usually offer discounts or products in exchange for answering a questionnaire in an attempt to collect your personal information.

Here are a few tips to help you spot suspicious offers and scams:
 
  • To incentivise you to complete the surveys, the scams frequently offer “too-good-to-be-true” rewards like free vacations or large amounts of cash, and may have urgent messaging to rush you into providing the requested information
  • They often have poor grammar and misspelled words, and may be lacking any contact information about the company they claim to represent
  • They ask for credit card information, bank account information, your SIN number or driver’s license number

If you have any concerns about a survey you've seen or been invited to participate in, do not provide any information in the survey and please email us at bcf.security@bcferries.com
Phone & misdial scams
Phone scams

We do not participate in any form of phone promotion or solicitation.

Hang up if you receive a call indicating:
 
  • You’ve won a free cruise with BC Ferries
  • You’ve won BC Ferries points/miles
  • You’re a preferred BC Ferries customer

The recorded phone message may ask you to speak with a live operator to claim a fake prize. This operator may persistently ask you for personal information, including:
 
  • Passwords
  • Credit card details
  • Account details
  • Social Insurance Number

Never provide your personal information. We will never call you to ask for this information.

Misdial scams

Many fraudsters and telemarketing companies have created numbers intentionally close to our phone number in an attempt to catch you out if you misdial.  

These individuals rely on clumsy dialing and high-pressure tactics to access your personal details, including:
 
  • Passwords
  • Credit card details
  • Account details
  • Social Insurance Number

Hang up immediately if you're suspicious in any way.

Please dial carefully when you call us.
Our toll-free number is:

1-888-BC FERRY (1-888-223-3779)
Social media scams
Beware of fake BC Ferries social media accounts promising free travel or vacations to the first selected number of followers.

This common scam technique allows an individual to build a large following with the intention of selling the account.

Although fake account names may be similar to ours and some use our logo, they are not associated with BC Ferries.

The official BC Ferries social media accounts are:
 
  • Facebook
https://www.facebook.com/BCFerries/
 
  • Twitter
https://twitter.com/BCFerries
 
  • YouTube
https://www.youtube.com/c/bcferries
 
  • TripAdvisor
http://www.tripadvisor.ca/Attraction_Review-g181772-d184078-Reviews-BC_Ferries-Sidney_Victoria_Capital_Regional_District_Vancouver_Island_British_Colu.html
 
  • LinkedIn
https://www.linkedin.com/company/25762/
 
  • Instagram
https://instagram.com/bcferries/
Contact us

If you have any questions or are unsure if you've been contacted by someone falsely claiming to represent BC Ferries, please contact our security department at bcf.security@bcferries.com.