Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 

 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained

 

* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
 
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.

 

Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions

 

Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
 

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see malahatnation.com.

 

Northern routes

For more information on our current Northern schedules, visit bcferries.com/schedules.

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.

 

BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email vacations@bcferries.com. Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm

 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.

 

We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.

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Work with us

Welcome to BC Ferries' Business Opportunities information page.

Supply Chain Management has a team of knowledgeable staff responsible for procurement, contract, inventory and logistics activities. In addition, the company blends the benefits of central purchasing, inventory and logistics with decentralized access through the use of Material Coordinators strategically located throughout the fleet, which results in the ability to leverage centralized strategies while allowing for regionalized daily maintenance.

When the company posts a new competition or updates an existing one, notifications will be posted on this site. If you’re a vendor looking to bid on business opportunities with us, you can:
 

Purchasing guidelines

The purchasing guidelines of British Columbia Ferry Services are based on sound business principles coupled with industry best practices intended to foster the best value of resources and fiscal responsibility. Vendors who wish to supply goods and services to BC Ferries are invited to review our listing of current projects or to contact the Purchasing department:

Phone: (604) 204-2221
Email: supplychain@bcferries.com

Generally, phone quotations are sought for purchases of goods and services up to $25,000 and formal competitive bids are sought for purchases in excess of this value. Exceptions may occur if considered to be in the best interest of BC Ferries.
 

Doing business with BC Ferries' Retail department

Our 17 Passages retail stores are located on 17 ferries and are managed by the Retail Services Division of BC Ferries (Retail department). If you are interested in doing business with us, view our procurement requirements.

Supplier requirements  
All suppliers must meet our Purchase Order Agreement Terms and Conditions. The requirements will be reviewed with suppliers in detail by the BC Ferries Retail department.
Contractor safety requirements
Special requirements    

Direct any Passages onboard inventory or merchandising concerns to the Retail department:

Line 1: 250-655-6177
Line 2: 250-655-6116
Fax: 250-656-9788

Note: Please do not direct merchandising questions to the crew on board.

Supplier sample process     
Supplier samples will be held for three months. If the samples are not claimed within three months, they will be donated to charity. You can send samples to the Buyer of the Retail department.

Note: BC Ferries Retail department is not responsible for returning any samples.
Barcodes
  1. All products must be barcoded by the supplier
  2. Barcode format must be UPC and include leading and check digits (13 or 14 digit). Barcodes and white price tags for pre-pricing product for BC Ferries must indicate the retail price as well as the barcode.
  3. Prior to purchase order confirmation, suppliers must submit a physical sample of the correct UPC barcode and BC Ferries retail price
  4. Incorrectly priced or incorrectly barcoded products will be returned freight collect and de-listed at the option of BC Ferries with no penalty to BC Ferries
  5. Changes to barcodes must be submitted to the Retail Administrative Assistant 30 days prior to changes taking effect via fax at 250-656-9788
  6. Suppliers can discuss barcode details with the Retail Administrative Assistant at 250-655-6177

Barcode information & registry contact
Electronic Commerce Council of Canada: 1-800-567-7084
Statement of factory conditions - offshore manufacturing  
BC Ferries Retail department requires a signed statement of factory conditions for items manufactured off shore. The statement should detail that factory conditions meet safety requirements, employees have safe and proper working conditions, no child labour is used, and employees are paid fairly.
Listing a book from BC in Passages
If you want to list a BC Book in Passages, our retail store on board ferries, contact our contractor "TNG-Canada" for listing requirements at booksubmissions@tng.com  
Contact BC Ferries' Retail department
You can contact BC Ferries' retail department by email or mail:
 
Primary contact
Brenda O'Dornan
Assistant Manager, Retail
brenda.odornan@bcferries.com
 
Mailing address
BC Ferries
Retail Department
P.O. Box 2250
Sidney, BC V8L 3S8
 
Shipping address
11300 Patricia Bay Highway
Sidney, BC V8L 3S8