Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 

 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained

 

* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
 
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.

 

Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions

 

Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
 

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see malahatnation.com.

 

Northern routes

For more information on our current Northern schedules, visit bcferries.com/schedules.

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.

 

BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email vacations@bcferries.com. Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm

 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.

 

We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.

Read more

 COVID-19 impacts

Customers with Experience Cards are encouraged to preload them online prior to travelling.

This will help reduce the risk of spreading infectious disease and support physical distancing at our terminals. Creating an account to access this option also provides card balance protection.
 

Learn more

BC Ferries Experience™ Card

Register | Sign in 


Access savings on select routes with a BC Ferries Experience™ Card.
View the list of routes and their discounted fares
Trip Route Description Adult Standard vehicle Adult + Standard vehicle Child Person with Disability Motorcycle Adult + Motorcycle
Return Vancouver (Horseshoe Bay) - Sunshine Coast (Langdale) 10.70 35.25 45.95 5.35 5.35 17.60 28.30
Return Victoria (Swartz Bay) - Fulford 7.35 21.35 28.70 3.65 3.65 10.65 18.00
Return Victoria (Swartz Bay) - Gulf Islands 7.60 23.95 31.55 3.80 3.80 11.95 19.55
One Way Inter - Southern Gulf Islands 3.80 8.20 12.00 1.90 1.90 4.10 7.90
Return Crofton - Salt Spring Island (Vesuvius Bay) 7.35 21.35 28.70 3.65 3.65 10.65 18.00
Return Sunshine Coast (Earls Cove) - Powell River (Saltery Bay) 10.45 34.35 44.80 5.20 5.20 17.15 27.60
Return Vancouver (Horseshoe Bay) - Bowen Island (Snug Cove) 6.35 19.15 25.50 3.15 3.15 9.55 15.90
One way Powell River (Westview) - Comox (Little River) 10.95 36.45 47.40 5.45 5.45 18.20 29.15
Return Powell River (Westview) - Texada Island (Blubber Bay) 6.05 15.35 21.40 3.00 3.00 7.70 13.75
Return Nanaimo Harbour - Gabriola Island (Descanso Bay) 5.65 14.60 20.25 2.80 2.80 7.30 12.95
Return Chemainus - Thetis Island (Preedy Harbour) - Penelakut Island (Telegraph Harbour) 5.35 13.90 19.25 2.65 2.65 6.95 12.30
Return Buckley Bay - Denman Island West 5.15 12.35 17.50 2.55 2.55 6.20 11.35
Return Denman Island East (Gravelly Bay) - Hornby Island (Shingle Spit) 5.15 12.35 17.50 2.55 2.55 6.20 11.35
Return Campbell River - Quadra Island (Quathiaski Cove) 5.15 13.10 18.25 2.55 2.55 6.55 11.70
Return Quadra Island (Heriot Bay) - Cortes Island (Whaletown) 6.90 17.05 23.95 3.45 3.45 8.50 15.40
Return Port McNeill - Malcolm Island (Sointula) - Cormorant Island (Alert Bay) 6.90 17.05 23.95 3.45 3.45 8.50 15.40
Return Graham Island (Skidegate) - Moresby Island (Alliford Bay) 5.15 13.10 18.25 2.55 2.55 6.55 11.70
Card benefits
  • Access savings on select routes
  • Share your balance when you add secondary cards
  • Activate Auto Load, so your card never runs out of funds
  • Enjoy peace of mind with loss protection
  • Access travel history for the federal transit pass credit (if you qualify)
BC Ferries Experience Card image

How to get and use your Experience Card

Pick up your card:

  • At any BC Ferries ticket booth
  • At any major BC Ferries terminal
  • By calling 1-888-BC FERRY (1-888-223-3779) - we will mail your card to you

Once you have your card, register and load it online with the minimum amount required to start using it to pay for travel:

  • $55 for passenger only fare
  • $95 for passenger with standard vehicle fare - up to 7 ft. (2.13 m) high and 20 ft. (6.10 m) long

To manage the balance on your Experience Card, you can set up Auto Load to automatically load your card for you when your balance falls below a certain amount (read more below), or you can login to your online account to manually reload your card with the minimum stored value amount required.

If you want to change your fare type, you can easily switch when you reload your card.

Important:

  • The funds on your card never expire
  • Register your card to be eligible for loss protection


More information

Auto Load your card
With Auto Load, you can set up your account so that it will automatically load more money when your balance falls below an amount that you choose.

For example, you could set up your account to Auto Load $200 whenever your Experience Card balance falls below $25.

Important:
 
  • A valid credit card number is required

Sign in to your Experience Card account to set up Auto Load.

 
Loss protection
If you lose your card, you can contact BC Ferries and we'll cancel it and move any remaining balance to a new card.
 
  • Call 1-888-BC FERRY (1-888-223-3779)
  • Visit in-person at any major BC Ferries terminal administration office (we will ask for valid photo ID)
Important:
 
Share your balance with secondary cards
Add secondary cards for family members, and pool or transfer funds from your primary card:
 
  • Pooling allows your secondary cardholder to share your balance, but does not allow the secondary card to carry its own balance
  • Transferring lets you transfer money to the secondary card and allows the secondary card to carry its own balance
Sign in to your Experience Card account to add cards.
Where to use your Experience Card

Your Experience Card can be used to access savings on these routes:

  • Port McNeill - Malcolm Island (Sointula) - Cormorant Island (Alert Bay)
  • Denman Island West - Buckley Bay
  • Campbell River - Quadra Island (Quathiaski Cove)
  • Chemainus - Thetis Island (Preedy Harbour) - Penelakut Island (Telegraph Harbour)
  • Powell River (Westview) - Comox (Little River)
  • Denman Island East (Gravelly Bay) - Hornby Island (Shingle Spit)
  • Sunshine Coast (Earls Cove) - Powell River (Saltery Bay)
  • Vancouver (Horseshoe Bay) - Bowen Island (Snug Cove)
  • Vancouver (Horseshoe Bay) - Sunshine Coast (Langdale)
  • Inter - Southern Gulf Islands travel
  • Nanaimo Harbour - Gabriola Island (Descanso Bay)
  • Powell River (Westview) – Texada Island (Blubber Bay)
  • Quadra Island (Heriot Bay) - Cortes Island (Whaletown)
  • Graham Island (Skidegate) - Moresby Island (Alliford Bay)
  • Salt Spring Island (Fulford Harbour) - Victoria (Swartz Bay)
  • Victoria (Swartz Bay) - Southern Gulf Islands
  • Salt Spring Island (Vesuvius) - Crofton

You can also use your Experience Card as a method of payment for regular fares on the following routes:
Note: Experience Card savings are not applicable for these routes.
 
  • Vancouver (Tsawwassen) - Victoria (Swartz Bay)
  • Vancouver (Tsawwassen) - Nanaimo (Duke Point)
  • Vancouver (Horseshoe Bay) - Nanaimo (Departure Bay)

Experience Cards can't be used to pay for:
 
 

Contact us

If you have any questions, call us at 1-888-BC FERRY (1-888-223-3779)

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