Policies, reports and plans

Here are minutes from the past five years:
 

Annual reports are prepared and submitted to the British Columbia Ferries Commissioner in accordance with Section 66 of the Coastal Ferry Act. (For BC Ferry Authority annual reports, visit their website). Here are the past five years of reports for the Commissioner:
 

Here are the past five years of commissioner filings:
 

Introduced in early 2003, the Coastal Ferry Act established the legislative framework for BC Ferries.

View Coastal Ferry Act and related documents
 

BC Ferries’ routes and service levels are defined in the Coastal Ferry Services Contract between the Province of British Columbia and BC Ferries. The contract, originally signed in 2003, is a binding 60-year agreement that is reviewed and updated at four-year intervals, called performance terms.

The most recent renewal of the Coastal Ferry Services Contract was completed for performance term five (April 1, 2020 – March 31, 2024). In total there have been ​sixteen amending agreements for the contract. An unofficial consolidated working copy of the contract has been prepared for reference. The unofficial consolidated contract comprises the original contract and the changes arising from the sixteen amending agreements. Please note that the unofficial consolidated contract is for ease of reference only and is not a legal document.

Customer satisfaction surveys are commissioned as part of the Coastal Ferry Services contract to measure and monitor customer satisfaction with BC Ferries service. Here are last year's survey and the results:

View our land leases for the following ferry terminals:
 

Documents that describe how BC Ferries plans to achieve our vision of providing a continuously improving west coast travel experience. Starting with the year ended March 31, 2020, BC Ferries' Performance & Sustainability Report, captures our Business Plan.
 

BC Ferries' plan to minimize our impact on the coastal environment.
 

Here is the report for Performance Term Four:
 

BC Ferries' plan to reduce underwater noise produced by its ferries.