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  1. Revised Schedule - Northern Expedition - Port Hardy (Bear Cove) - Bella Bella (McLoughlin Bay) - Prince Rupert - Haida Gwaii (Skidegate) - View details
  2. Sailing Cancellation - Queen of Alberni - Vancouver (Tsawwassen) - Nanaimo (Duke Point) - Victoria (Swartz Bay) - View details
  3. New website - Renew your online account - View details
  4. COVID-19 Update – Important information – Last updated October 6, 2020 - View details
Learn more about the services we offer, how we operate, how we are governed, how we manage our finances, and how decisions that impact the public are made. You can find resources relating to all of these topics below:

Policies and reports

Annual general & public meeting minutes
Here are minutes from the past five years:
 
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Annual reports to the Commissioner
Annual reports are prepared and submitted to the British Columbia Ferries Commissioner in accordance with Section 66 of the Coastal Ferry Act. (For BC Ferry Authority annual reports, visit their website). Here are the past five years of reports for the Commissioner:
 
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Applications to the British Columbia Ferries Commissioner
Coastal Ferry Act
Introduced in early 2003, the Coastal Ferry Act established the legislative framework for BC Ferries.

View Coastal Ferry Act and related documents
 
Coastal Ferry Services Contract
BC Ferries’ routes and service levels are defined in the Coastal Ferry Services Contract between the Province of British Columbia and BC Ferries. The contract, originally signed in 2003, is a binding 60-year agreement that is reviewed and updated at four-year intervals, called performance terms.

The most recent renewal of the Coastal Ferry Services Contract was completed for performance term five (April 1, 2020 – March 31, 2024). In total there have been ​sixteen amending agreements for the contract. An unofficial consolidated working copy of the contract has been prepared for reference. The unofficial consolidated contract comprises the original contract and the changes arising from the sixteen amending agreements. Please note that the unofficial consolidated contract is for ease of reference only and is not a legal document.

BC Ferries has entered into two temporary service level adjustment agreements with the Province as a result of the Coronavirus (COVID-19) pandemic.
 

Performance term one:
 
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Performance term two:
 
PDF 1,454 KB | 65 pages


Performance term three:
 
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Performance term four:
 
PDF 11,913 KB | 29 pages
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Performance term five:
 
PDF 6.36 MB | 66 pages
PDF 980 KB | 6 pages


Unofficial consolidated contract (incorporating all 16 amending agreements)
 
PDF 4.73 MB | 97 pages
Corporate policies
Customer resolution process
PDF 105 KB | 9 pages
Customer satisfaction tracking surveys
Customer satisfaction surveys are commissioned as part of the Coastal Ferry Services contract to measure and monitor customer satisfaction with BC Ferries service. Here are last year's survey and the results:

2020
 
PDF 4,318 KB | 26 pages

2019
 
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Feedback and engagement reports
Fiscal year ending March 31, 2021
PDF 1,129 KB | 16 pages
Land leases: ferry terminal properties
View our land leases for the following ferry terminals:
 
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Traffic statistics

2020

2019
 

2018
 

2017
 

2016
 

2015
 

Plans

Business plans
Annually updated documents that describe how BC Ferries plans to achieve our vision of providing a continuously improving west coast travel experience.
 
Clean futures plan
BC Ferries' plan to minimize our impact on the coastal environment.
 
PDF 1,473 KB | 16 pages
Clean technology adoption plan
BC Ferries’ plan to minimize its impact on the environment.
 
Fuel management plan
Here is the report for Performance Term Four:
 
Shipbuilding plan
How BC Ferries is pursuing its vessel replacement plan.
 
PDF 8,760 KB | 12 pages
Strategic plan
The 2019 Strategic Plan for British Columbia Ferry Services Inc.
 
PDF 1,046 KB | 8 pages
Sustainability plan
BC Ferries' journey towards sustainability
PDF 5,812 KB | 48 pages
Underwater radiated noise mitigation plan
BC Ferries' plan to reduce underwater noise produced by its ferries.