Busy weekend expected

Saver

(Routes between Vancouver (Tsawwassen) and Vancouver Island - standard or oversize vehicle itineraries only)

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Change to a different vehicle type: pay or receive refund for any difference in price, subject to space availability.
• Remove vehicle from booking: to change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger. Cancellation fee may apply (see "Cancellation rules and fees" below).
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Saver fares do not apply to bus/commercial vehicle types. Cancellation fee may apply (see Cancellation rules below).
• Change passenger type: pay or receive refund for any difference in price.

Changes accepted at terminal on day of departure

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare. Applicable only for the same day, route and direction of travel as booked.
• Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost. Applicable only for the same day, route and direction of travel as booked.
• Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare. Applicable only for the same day, route and direction of travel as booked.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): no refunds – booking maintained
• Remove > 5 ft. (for vehicles more than 20 ft. long only): no refunds – travel on next available sailing based on order of arrival at the terminal.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained.
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal. Saver fares do not apply to bus/commercial vehicle types.

Cancellation rules and fees

• Cancel four days or more before departure: $5 cancellation fee. 
• Cancel three days or less, up to one hour before travel: $20 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $30 fee.

Saver

(Travel from Vancouver (Horseshoe Bay) to Nanaimo (Departure Bay) - standard or oversize vehicle itineraries only) - for travel up to or after October 15, 2025.

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Change to a different vehicle type: pay or receive refund for any difference in price, subject to space availability.
• Remove vehicle from booking: to change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger. Cancellation fee may apply (see "Cancellation rules and fees" below).
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Saver fares do not apply to bus/commercial vehicle types. Cancellation fee may apply (see Cancellation rules below).
• Change passenger type: pay or receive refund for any difference in price.

Changes accepted at terminal on day of departure

• Arrived early, late or after booking cut-off: customer will not be able to travel on an earlier or later sailing without a confirmed booking.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): no refunds – booking maintained.
• Remove > 5 ft. (for vehicles more than 20 ft. long only): no refunds – booking will not be honoured.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained.
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking will not be honoured.
• Change to a different vehicle type: booking will not be honoured.
• Change to bus or commercial vehicle type: booking will not be honoured. Saver fares do not apply to bus/commercial vehicle types.

Cancellation rules and fees

• Cancel four days or more before departure: $5 cancellation fee. 
• Cancel three days or less, up to one hour before travel: $20 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $30 fee.

Saver

(Routes from Nanaimo (Departure Bay) to Vancouver (Horseshoe Bay) - standard or oversize vehicle itineraries only)

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Change to a different vehicle type: pay or receive refund for any difference in price, subject to space availability.
• Remove vehicle from booking: to change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger. Cancellation fee may apply (see "Cancellation rules and fees" below).
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Saver fares do not apply to bus/commercial vehicle types. Cancellation fee may apply (see Cancellation rules below).
• Change passenger type: pay or receive refund for any difference in price.

Changes accepted at terminal on day of departure

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare. Applicable only for the same day, route and direction of travel as booked.
• Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost. Applicable only for the same day, route and direction of travel as booked.
• Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare. Applicable only for the same day, route and direction of travel as booked.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): no refunds – booking maintained
• Remove > 5 ft. (for vehicles more than 20 ft. long only): no refunds – travel on next available sailing based on order of arrival at the terminal.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained.
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal. Saver fares do not apply to bus/commercial vehicle types.

Cancellation rules and fees

• Cancel four days or more before departure: $5 cancellation fee. 
• Cancel three days or less, up to one hour before travel: $20 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $30 fee.

Saver

Travel between Vancouver (Horseshoe Bay) and Sunshine Coast (Langdale) - standard or oversize vehicle itineraries only

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Change to a different vehicle type: pay or receive refund for any difference in price, subject to space availability.
• Remove vehicle from booking: To change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger. Cancellation fee may apply (see "Cancellation rules and fees" below).
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Saver fares do not apply to bus/commercial vehicle types. Cancellation fee may apply (see Cancellation rules below).
• Change passenger type: pay or receive refund for any difference in price.

Changes accepted at terminal on day of departure

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare.
• Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost.
• Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove vehicle from booking: cancellation fee may apply (see "Cancellation rules and fees" below).
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): no refunds – booking maintained.
• Remove > 5 ft. (for vehicles more than 20 ft. long only): no refunds – travel on next available sailing based on order of arrival at the terminal.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained.
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal. Saver fares do not apply to bus/commercial vehicle types.

Cancellation rules and fees

• Cancel four days or more before departure: $5 cancellation fee. 
• Cancel three days or less, up to one hour before booked sailing: $20 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $30 fee.

Saver

Travel between Comox (Little River) – Powell River (Westview) - standard or oversize vehicle itineraries only

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Change to a different vehicle type: pay or receive refund for any difference in price, subject to space availability.
• Remove vehicle from booking: To change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger. Cancellation fee may apply (see "Cancellation rules and fees" below).
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Saver fares do not apply to bus/commercial vehicle types. Cancellation fee may apply (see Cancellation rules below).
• Change passenger type: pay or receive refund for any difference in price.

Changes accepted at terminal on day of departure

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare.
• Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost.
• Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove vehicle from booking: cancellation fee may apply (see "Cancellation rules and fees" below).
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): no refunds – booking maintained.
• Remove > 5 ft. (for vehicles more than 20 ft. long only): no refunds – travel on next available sailing based on order of arrival at the terminal.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained.
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal. Saver fares do not apply to bus/commercial vehicle types.

Cancellation rules and fees

• Cancel four days or more before booked sailing: $5 cancellation fee.
• Cancel three days or less, up to one hour before booked sailing: $20 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $30 fee.

Prepaid

(Routes between Vancouver (Tsawwassen) and Vancouver Island - standard or oversize vehicle itineraries only)

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers.
• Remove passengers: refund (to original form of payment) of passenger fares paid for those passengers. Booking fee portion of Prepaid fare is non-refundable.
• Remove vehicle from booking: To change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger.
• Change to a different vehicle type: free, subject to space availability.
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Booking fee portion of Prepaid fare is non-refundable.
• Change passenger type: pay or receive refund for any difference in price.
• Customers can change to another sailing for a $5 change fee (plus any difference in price, if applicable). Booking fees are non-refundable.

Changes accepted at terminal on day of departure

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing based on order of arrival at the terminal, at no additional charge. Applicable only for the same day, route and direction of travel as booked.
• Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost. Applicable only for the same day, route and direction of travel as booked.
• Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing based on order of arrival at the terminal, at no additional charge. Applicable only for the same day, route and direction of travel as booked.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove vehicle from booking: cancellation rules below apply.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – booking maintained
• Remove > 5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – travel on next available sailing based on order of arrival at the terminal.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.

Cancellation rules and fees

• Cancel up to 11:59 PM the day before booked sailing: $5 cancellation fee. 
• Cancel on the day of departure, up to one hour before booked sailing: $15 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $20 fee.

Prepaid

(Travel from Vancouver (Horseshoe Bay) to Nanaimo (Departure Bay) - standard or oversize vehicle itineraries only) - for travel on or after October 15, 2025.

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers.
• Remove passengers: refund (to original form of payment) of passenger fares paid for those passengers. Booking fee portion of Prepaid fare is non-refundable.
• Remove vehicle from booking: To change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger.
• Change to a different vehicle type: free, subject to space availability.
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Booking fee portion of Prepaid fare is non-refundable.
• Change passenger type: pay or receive refund for any difference in price.
• Customers can change to another sailing for a $5 change fee (plus any difference in price, if applicable). Booking fees are non-refundable.

Changes accepted at terminal on day of departure

• Arrived early, late or after booking cut-off: customer will not be able to travel on an earlier or later sailing without a confirmed booking.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove vehicle from booking: cancellation rules below apply.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – booking maintained.
• Remove > 5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – booking will not be honoured.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking will not be honoured.
• Change to a different vehicle type: booking will not be honoured.
• Change to bus or commercial vehicle type: booking will not be honoured.

Cancellation rules and fees

• Cancel up to 11:59 PM the day before booked sailing: $5 cancellation fee. 
• Cancel on the day of departure, up to one hour before booked sailing: $15 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $20 fee.

Prepaid

(Travel from Nanaimo (Departure Bay) to Vancouver (Horseshoe Bay) - standard or oversize vehicle itineraries only)

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers.
• Remove passengers: refund (to original form of payment) of passenger fares paid for those passengers. Booking fee portion of Prepaid fare is non-refundable.
• Remove vehicle from booking: To change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger.
• Change to a different vehicle type: free, subject to space availability.
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Booking fee portion of Prepaid fare is non-refundable.
• Change passenger type: pay or receive refund for any difference in price.
• Customers can change to another sailing for a $5 change fee (plus any difference in price, if applicable). Booking fees are non-refundable.

Changes accepted at terminal on day of departure

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing based on order of arrival at the terminal, at no additional charge. Applicable only for the same day, route and direction of travel as booked.
• Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost. Applicable only for the same day, route and direction of travel as booked.
• Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing based on order of arrival at the terminal, at no additional charge. Applicable only for the same day, route and direction of travel as booked.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove vehicle from booking: cancellation rules below apply.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – booking maintained
• Remove > 5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – travel on next available sailing based on order of arrival at the terminal.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.

Cancellation rules and fees

• Cancel up to 11:59 PM the day before booked sailing: $5 cancellation fee. 
• Cancel on the day of departure, up to one hour before booked sailing: $15 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $20 fee.

Prepaid

(Routes between Metro Vancouver (Horseshoe Bay) and the Sunshine Coast (Langdale) - standard, over-height, or oversize vehicle itineraries only)

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers
• Remove passengers: refund (to original form of payment) of passenger fares paid for those passengers. Booking fee portion of Prepaid fare is non-refundable.
• Remove vehicle from booking: To change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger.
• Change to a different vehicle type: free, subject to space availability
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Booking fee portion of Prepaid fare is non-refundable.
• Change passenger type: pay or receive refund for any difference in price.
• Customers can change to another sailing for a $5 change fee (plus any difference in price, if applicable). Booking fees are non-refundable.

Changes accepted at terminal on day of departure

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing based on order of arrival at the terminal, at no additional charge. Applicable only for the same day, route and direction of travel as booked.
• Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost. Applicable only for the same day, route and direction of travel as booked.
• Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing based on order of arrival at the terminal, at no additional charge. Applicable only for the same day, route and direction of travel as booked.
• Add passengers: pay for additional passengers – no change fee
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove vehicle from booking: cancellation rules below apply.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – booking maintained.
• Remove > 5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – travel on next available sailing based on order of arrival at the terminal.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.

Cancellation rules and fees

• Cancel up to 11:59 PM the day before booked sailing: $5 cancellation fee. 
• Cancel on the day of departure, up to one hour before booked sailing: $15 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $20 fee.

Prepaid

(Travelling from Horseshoe Bay to Departure Bay )

• Change booked sailing time and/or date: Change sailing for $2.50 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Add passengers: pay for additional passengers.
• Remove passengers: refund (to original form of payment) of passenger fares paid for those passengers.
• Remove motorcycle from booking: to change your vehicle booking to a foot passenger booking, cancel your motorcycle booking and rebook as a foot passenger.
• Change to a standard or overheight vehicle: customers must cancel their booking and make a new booking for correct vehicle type.
• Change passenger type: pay or receive refund for any difference in price.

Changes accepted at terminal on day of departure

• Arrived early, late or after booking cut-off: customer will not be able to travel on an earlier or later sailing without a confirmed booking.
• Add passengers: pay for additional passengers – no change fee.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove vehicle from booking: cancellation rules below apply.
• Remove ≤5 ft.: receive a refund for removed length – booking maintained.
• Remove > 5 ft.: booking will not be honoured.
• Add ≤5 ft.: pay for additional length at standard price – booking maintained.
• Add > 5 ft.: booking will not be honoured.
• Change to a different vehicle type: booking will not be honoured.

Cancellation rules and fees

• Cancel up to 11:59 PM the day before booked sailing: $2.50 cancellation fee. 
• Cancel on the day of departure, up to one hour before booked sailing: $7.50 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $10 fee.

Prepaid

(Routes between Comox (Little River) and Powell River (Westview) - standard, over-height, or oversize vehicle itineraries only)

• Change booked sailing time and/or date: Change sailing for $5 (plus any difference in price, if applicable) up to one hour before booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Add passengers: pay for additional passengers
• Remove passengers: refund (to original form of payment) of passenger fares paid for those passengers. Booking fee portion of Prepaid fare is non-refundable.
• Remove vehicle from booking: To change your vehicle booking to a foot passenger booking, cancel your vehicle booking and rebook as a foot passenger.
• Change to a different vehicle type: free, subject to space availability
• Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Booking fee portion of Prepaid fare is non-refundable.
• Change passenger type: pay or receive refund for any difference in price.
• Customers can change to another sailing for a $5 change fee (plus any difference in price, if applicable). Booking fees are non-refundable.

Changes accepted at terminal on day of departure

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing based on order of arrival at the terminal, at no additional charge. Applicable only for the same day, route and direction of travel as booked.
• Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost. Applicable only for the same day, route and direction of travel as booked.
• Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing based on order of arrival at the terminal, at no additional charge. Applicable only for the same day, route and direction of travel as booked.
• Add passengers: pay for additional passengers – no change fee
• Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
• Remove vehicle from booking: cancellation rules below apply.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – booking maintained.
• Remove > 5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – travel on next available sailing based on order of arrival at the terminal.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – booking maintained
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price – travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.

Cancellation rules and fees

• Cancel up to 11:59 PM the day before booked sailing: $5 cancellation fee. 
• Cancel on the day of departure, up to one hour before booked sailing: $15 cancellation fee.
• Unredeemed bookings: Automatically refunded to the original form of payment, less a $20 fee.

Prepaid

(Southern Gulf Islands routes - standard or oversize vehicle itineraries only)

• Change sailing time ($5 change fee) - changes may be made up to one hour in advance of the booked sailing from the original port of departure for sailings that are still open for advance sales.
• Add passengers: pay for additional passengers
• Remove passengers: full refund (to original form of payment) of passenger fares paid for those passengers
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Change to a different vehicle type: pay or receive refund for any price difference subject to space availability
• Change to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Customers who cancel their booking within 7 days of the sailing, will receive a full refund less the non-refundable cancellation fee ($25 for bookings departing Tsawwassen and $15 for bookings departing the Southern Gulf Islands).

Changes accepted at terminal on day of departure:

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing based on order of arrival at the terminal. A cancellation fee will be applied to their booking. Applicable only for the same day, route and direction of travel as booked.
• Arrived late: customers who arrive in time for their booked sailing, but have missed the booking cut-off, may travel on the next available sailing based on order of arrival at the terminal. A cancellation fee will be applied to their booking. Applicable only for the same day, route and direction of travel as booked.
• Arrived after booking cut-off (as specified on the booking confirmation document): customers who arrive after the sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing based on order of arrival at the terminal. Applicable only for the same day, route and direction of travel as booked.
• Customer no shows for sailing (booking not redeemed) departing from Vancouver (Tsawwassen): $25 no-show fee will apply.
• Customer no shows for sailing (booking not redeemed) departing from the Southern Gulf Islands: $15 no-show fee will apply.
• Add passengers: pay for additional passengers. No change fee.
• Remove passengers: full refund of removed passengers to original form of payment
• Remove ≤5 ft. (for vehicles more than 20 ft. long only) receive a refund for removed length. Booking will be honoured.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price. Booking will be honoured.
• Remove > 5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length – booking will not be honoured, and customer will travel on next available sailing based on order of arrival at the terminal using the payment from the booking.
• Add >5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price. Booking will not be honoured, and customer will travel on next available sailing based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: booking will not be honoured. Pay the difference in price and travel on next available sailing based on order of arrival at the terminal.

Cancellation:

• Customers who cancel their booking seven days prior to their sailing will receive a full refund.
• Customers who cancel their booking within seven days of their sailing will receive a full refund less the non-refundable cancellation fee ($25 for bookings departing Tsawwassen and $15 for bookings departing the Southern Gulf Islands).

Prepaid

(Northern routes - Standard or oversize vehicle itineraries only)

• Change sailing time:
  •  If you are changing your booking outside of 30 days prior to your scheduled sailing date, no fee applies
  • If you are changing your booking on the following routes within 30 days of your scheduled sailing date, a $60 fee will apply:
    • Port Hardy (Bear Cove) – Prince Rupert with mid-coast stops on some sailings
    • Port Hardy (Bear Cove) – Bella Coola
  • If you are changing your booking on the following route within 30 days of your scheduled sailing date, a $30 fee will apply:
    • Prince Rupert – Haida Gwaii
• Add passengers: pay for additional passengers
• Remove passengers: full refund (to original form of payment) of passenger fares paid for those passengers
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability
• Change to a different vehicle type: pay or receive refund for any price difference subject to space availability.
• Change to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Cancellation terms noted below apply.

Changes accepted at terminal on day of departure: 

• Arrived after booking cut off (as specified on the booking confirmation document): customers that arrive after the booking cut off time, but still within sailing time, will be subject to be put at the end of the waitlist.
• Arrived late: customers that arrive after their booked sailing time will not receive a refund. Customers will need to pay again for the next scheduled sailing time and date, subject to space availability.
• Customer no shows for sailing (booking not redeemed): booking non-refundable.
• Add passengers: pay for additional passengers. No change fee.
• Remove passengers: full refund of removed passengers to original form of payment
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length. Booking will be honoured.
• Remove > 5 ft. (for vehicles more than 20 ft. long only): receive a refund for removed length. Booking will be honoured.
• Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price. Customer will lose their booking and travel on standby.
• Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional length at standard price. Customer will lose their booking and travel on standby.
• Change to a different vehicle type: pay any difference in price. Customers will lose their booking and travel on the next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: pay any difference in price. Customers will lose their booking and travel on the next available sailing based on order of arrival at the terminal.

Cancellation

• Cancelling a booking on the following routes within 30 days prior to the sailing, a $60 non-refundable cancellation fee applies:
  • Port Hardy (Bear Cove) – Prince Rupert with mid-coast stops on some sailings
  • Port Hardy (Bear Cove) - Bella Coola
• Cancelling a booking on the following route within 30 days prior to the sailing, a $30 non-refundable cancellation fee applies: 
  • Prince Rupert – Haida Gwaii

Reservation only

(Standard or oversize vehicle itineraries only)

• Metro Vancouver and Vancouver Island
• Metro Vancouver and Sunshine Coast
• Comox (Little River) and Powell River (Westview)

• Change booked sailing time ($5 change fee): changes may be made up to one hour in advance of the booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Change to a different standard or oversize vehicle type at no cost
• Change to bus or commercial vehicle type: customers can cancel their booking, and make a new booking for the correct vehicle type at no cost, if change is made at least 2 hours prior to the scheduled departure time, subject to space availability.
• Change to a Prepaid or Saver fare: You will be charged the full prepaid or saver fare in addition to the previously paid, non-refundable $20 reservation fee. 

Changes accepted at terminal on day of departure – on payment of correct vehicle and passenger fares

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived after booking cut off (as specified on the booking confirmation document): booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived late: booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): booking will be honoured
• Remove > 5 ft. (for vehicles more than 20 ft. long only): booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: booking will not be honoured. Customer may travel on the next available sailing, based on order of arrival at the terminal, on payment of correct Commercial or Bus fare.

Cancellation:

Customers may cancel this type of booking, but the booking fee is non-refundable. Consider changing this booking to an alternate sailing time or date for a $5 change fee.
 

Reservation only

(Standard or oversize vehicle itineraries only)

• Change booked sailing time ($5 change fee): changes may be made up to one hour in advance of the booked sailing, for sailings that are still open for advance sales.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
• Change to a different standard or oversize vehicle type at no cost
• Change to bus or commercial vehicle type: customers can cancel their booking, and make a new booking for the correct vehicle type at no cost, if change is made at least 2 hours prior to the scheduled departure time, subject to space availability.

Changes accepted at terminal on day of departure – on payment of correct vehicle and passenger fares

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived after booking cut off (as specified on the booking confirmation document): booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived late: booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
• Remove ≤5 ft. (for vehicles more than 20 ft. long only): booking will be honoured
• Remove > 5 ft. (for vehicles more than 20 ft. long only): booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
• Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: booking will not be honoured. Customer may travel on the next available sailing, based on order of arrival at the terminal, on payment of correct Commercial or Bus fare.

Cancellation:

Customers may cancel this type of booking, but the booking fee is non-refundable. Consider changing this booking to an alternate sailing time or date for a $5 change fee.
 

TAP bookings for travel between Metro Vancouver, Vancouver Island and the Sunshine Coast

• Change booked sailing time and/or date, up to 11:59 PM the day before scheduled departure: no change fee.
• Change booked sailing time and/or date, on same day of travel up to two hours before scheduled departure: $5 change fee.
• Change booked sailing time and/or date, on same day of travel less than two hours before scheduled departure: $25 no-show fee.

Cancellation rules and fees:

• Cancel up to 11:59 PM the day before scheduled departure: no cancellation fee.
• Cancel on same day of travel up to two hours before scheduled departure: $5 cancellation fee.
• Customer no-shows for sailing (booking not redeemed): $25 no-show fee.

Changes accepted at terminal on day of departure:

• Arrived early: booking will not be honoured, but customer may travel on an earlier sailing, based on order of arrival at the terminal. 
• Arrived late/after reservation cut-off (as specified on the booking confirmation document): booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
• Add passengers: pay for additional passengers not covered by TAP pass at terminal on day of travel.
• Remove passengers: customers may remove additional passengers not covered by TAP pass at terminal on day of travel.
• Change to a different standard or oversized vehicle type: booking will not be honoured for a different vehicle type than on the reservation. Customer may travel on the next available sailing, based on order of arrival at the terminal on payment of Standard fare.

TAP bookings - Southern Gulf Islands

The non-authorized resale of a booking/reservation for commercial purposes is prohibited.

BC Ferries offers free reservations and fares for patients travelling to and from medical specialist appointments as part of the BC Government's Travel Assistance Program (TAP). Support includes one under-height standard vehicle, patient and a travel escort if required. Free reservations are available for TAP customers on all bookable routes.

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales: 

• Change booked sailing time and/or date, up to one hour before scheduled departure: $5 change fee.
• Add passengers: pay for additional passengers not covered by TAP pass at terminal on day of travel.
• Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay for additional footage at terminal, subject to space availability.

Cancellation rules and fees:

• Cancel eight days or more before scheduled departure: no cancellation fee.
• Cancel seven days or less before scheduled departure:
  • Vancouver (Tsawwassen) to Southern Gulf Islands: $25 cancellation fee.
  • Southern Gulf Islands to Vancouver (Tsawwassen): $15 cancellation fee.
• Customer no-shows for sailing (booking not redeemed):
  • Vancouver (Tsawwassen) to Southern Gulf Islands: $25 no-show fee.
  • Southern Gulf Islands to Vancouver (Tsawwassen): $15 no-show fee.

Changes accepted at terminal on day of departure:

• Arrived early: booking will not be honoured, but customer may travel on an earlier sailing, based on order of arrival at the terminal. 
• Arrived after booking cut-off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the reservation cut off may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived late: customers who arrive after the sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing, based on order of arrival at the terminal.
• Customer no-shows for sailing (booking not redeemed): $25 no-show fee.
• Change to a different vehicle type: booking will not be honoured. Pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
• Change to bus or commercial vehicle type: booking will not be honoured. Pay the difference in price and travel on next available sailing based on order of arrival at the terminal. The Ministry of Health TAP program covers the cost of one maximum 20 ft. (6.10 m) standard vehicle only.

TAP bookings - Northern sailings

The non-authorized resale of a booking/reservation for commercial purposes is prohibited.

BC Ferries offers free reservations and fares for patients travelling to and from medical specialist appointments as part of the BC Government's Travel Assistance Program (TAP). Support includes one under-height standard vehicle, patient and a travel escort if required. Free reservations are available for TAP customers on all bookable routes.

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales: 

• Change booked sailing time and/or date, 31 days or more before scheduled departure: no change fee.
• Change booked sailing time and/or date, 30 days or less before scheduled departure:
  • Travel between the Central Coast: $60 change fee.
  • Travel between Prince Rupert – Skidegate: $30 change fee.

Cancellation rules and fees:

• Cancel 31 days or more before scheduled departure: no cancellation fee.
• Cancel 30 days or less before scheduled departure: 
  • Travel between the Central Coast: $60 cancellation fee.
  • Travel between Prince Rupert – Skidegate: $30 cancellation fee.

Changes accepted at terminal on day of departure:

• Arrived after reservation cut-off (as specified on the booking confirmation document): customers that arrive after the reservation cut off time, but still within sailing time, will be added to the end of the waitlist.
• Customer no-shows for sailing (booking not redeemed): $100 no-show fee.
• Add passengers: pay for additional passengers not covered by TAP pass at terminal on day of travel.
• Change to a different vehicle type: customer will lose their booking and travel on the next available sailing based on order of arrival at the terminal.

At terminal

(Drive up to terminal, no booking - all routes)

• Change booked sailing time and/or date: no charge, changes may be made up to two hours in advance of the booked sailing, for sailings still open for advance sales. Pay any difference in price (if applicable).
• Change passenger type: pay or receive refund for any price difference.
• Change booking to travel with a vehicle: If you have a foot passenger booking and want to change it to travel with a vehicle, you can change your booking online to include a vehicle* by accessing your BC Ferries account or from the link in your booking confirmation email. Your Saver foot passenger booking amount will be applied towards your new vehicle booking, based on the fare type you select.
• Cancel booking up to 11:59 pm the day before booked sailing: Full refund.
• Cancel booking on day of booked sailing: No refunds.
• Unredeemed booking: No refunds.
• Travel on an earlier or later sailing on same day as booked sailing: Pay any difference in price between booked price and the At terminal fare. Customer accommodated subject to space availability. Applicable only for the same day, route and direction of travel as booked.

• Change booked sailing time and/or date: no charge, changes may be made up to two hours in advance of the booked sailing, for sailings still open for advance sales.
• Change passenger type: pay or receive refund for any price difference.
• Change booking to travel with a vehicle: If you have a foot passenger booking and want to change it to travel with a vehicle, you can change your booking online to include a vehicle* by accessing your BC Ferries account or from the link in your booking confirmation email. Your Prepaid foot passenger booking amount will be applied towards your new vehicle booking, based on the fare type you select.
• Cancel booking up to 11:59 pm the day before booked sailing: Full refund.
• Cancel booking on day of booked sailing: No refunds.
• Unredeemed booking: No refunds.
• Travel on an earlier or later sailing on same day as booked sailing: No charge, customer accommodated subject to space availability. Applicable only for the same day, route and direction of travel as booked.

• Change booked sailing time and/or date: No charge, changes may be made up to two hours in advance of the booked sailing, for sailings still open for advance sales.
• Change booking to travel with a vehicle: If you have a foot passenger booking and want to change it to travel with a vehicle, you can change your booking online to include a vehicle* by accessing your BC Ferries account or from the link in your booking confirmation email. Your Prepaid foot passenger booking amount will be applied towards your new vehicle booking, based on the fare type you select.
• Change passenger up to 11:59 pm the day before booked sailing: Pay or receive refund for any price difference.
• Change passenger type at check-in: No refunds.
• Cancel booking up to 11:59 pm the day before booked sailing: Full refund.
• Cancel booking on day of booked sailing: No refunds.
• Unredeemed booking: No refunds.

• Change booked sailing time and/or date: no charge, changes may be made up to three hours in advance of the booked sailing, for sailings still open for advance sales.
• Change booking to travel with a vehicle: If you have a foot passenger booking and want to change it to travel with a vehicle, you can change your booking online to include a vehicle* by accessing your BC Ferries account or from the link in your booking confirmation email. Your Prepaid foot passenger booking amount will be applied towards your new vehicle booking, based on the fare type you select.
• Change passenger type: pay or receive refund for any price difference.
• Cancel booking prior to check-in opening: no fees
• No-show: 100% fee (all products, including ancillary)

• Change booked sailing time: No charge, changes may be made up to two hours in advanced of the booked sailing, for sailings still open for advance sales.
• Change booking to travel with a vehicle: If you have a foot passenger booking and want to change it to travel with a vehicle, you can change your booking online to include a vehicle* by accessing your BC Ferries account or from the link in your booking confirmation email. Your Prepaid foot passenger booking amount will be applied towards your new vehicle booking, based on the fare type you select.
• Change passenger type: Pay or receive refund for any price difference in price.
• Cancel booking up to 11:59 pm the day before booked sailing: Full refund.
• Cancel booking on day of booked sailing: No refunds.
• Unredeemed booking: No refunds.
• Travel on an earlier or later sailing on same day as booked sailing: No charge, customer accommodated subject to space availability. Applicable only for the same day, route and direction of travel as booked.

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:

• Change booked sailing time and/or date: you may change your booking up to 2 hours prior to the scheduled departure.
• Update booking to add feet to vehicle length: this is always subject to availability and can be done up to 2 hours prior to your schedule departure time.
• Change to bus or standard vehicle type: customers must cancel their booking and make a new booking for correct vehicle type.

Changes accepted at terminal on day of departure – on payment of correct Vehicle and Passenger fares

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived after booking cut off (as specified on the booking confirmation document): booking lost, travel on the next available sailing, based on order of arrival at the terminal.
• Arrived late (Livestock bookings with vehicle under 5,500 kg): booking lost, customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal. Will incur a $25 no-show fee.
• Arrived late (Commercial and Commercial Livestock bookings with vehicle over 5,500 kg): booking lost, customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Remove ≤5 ft.: booking maintained.
• Remove > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Add ≤5 ft.: booking maintained.
• Add > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Attempt to check in with a non-commercial vehicle: booking lost, travel based on order of arrival.

Cancellation:

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:

• Change booked sailing time and/or date: you may change your booking up to 2 hours prior to the scheduled departure.
• Update booking to add feet to vehicle length: this is always subject to availability and can be done up to 2 hours prior to your schedule departure time.
• Change to bus or standard vehicle type: customers must cancel their booking and make a new booking for correct vehicle type.

Changes accepted at terminal on day of departure – on payment of correct Vehicle and Passenger fares

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived after booking cut off (as specified on the booking confirmation document): booking lost, travel on the next available sailing, based on order of arrival at the terminal.
• Arrived late (Livestock bookings with vehicle under 5,500 kg): booking lost, customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal. Will incur a $25 no-show fee.
• Arrived late (Commercial and Commercial Livestock bookings with vehicle over 5,500 kg): booking lost, customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Remove ≤5 ft.: booking maintained.
• Remove > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Add ≤5 ft.: booking maintained.
• Add > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Attempt to check in with a non-commercial vehicle: booking lost, travel based on order of arrival.

Cancellation:

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:

• Change booked sailing time and/or date: you may change your booking up to 2 hours prior to the scheduled departure.
• Update booking to add feet to vehicle length: this is always subject to availability and can be done up to 2 hours prior to your schedule departure time.
• Change to bus or standard vehicle type: customers must cancel their booking and make a new booking for correct vehicle type.

Changes accepted at terminal on day of departure – on payment of correct Vehicle and Passenger fares

• Arrived early or late: customer will not be able to travel on an earlier or later sailing without a confirmed booking.
• Arrived late (bookings with vehicle under 5,500 kg): Booking will not be honoured and will incur a $25 no-show fee. Customer will not be able to travel on a later sailing without a confirmed booking.
• Arrived late (bookings with vehicle over 5,500 kg): booking will not be honoured. Customer will not be able to travel on a later sailing without a confirmed booking.
• Remove ≤5 ft.: booking maintained.
• Remove > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Add ≤5 ft.: booking maintained.
• Add > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Attempt to check in with a non-commercial vehicle: booking lost.

Cancellation:

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:

• Change booked sailing time and/or date: you may change your booking up to 2 hours prior to the scheduled departure.
• Update booking to add feet to vehicle length: this is always subject to availability and can be done up to 2 hours prior to your schedule departure time.
• Change to bus or standard vehicle type: customers must cancel their booking and make a new booking for correct vehicle type.

Changes accepted at terminal on day of departure – on payment of correct Vehicle and Passenger fares

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived after booking cut off (as specified on the booking confirmation document): booking lost, travel on the next available sailing, based on order of arrival at the terminal.
• Arrived late (Livestock bookings with vehicle under 5,500 kg): booking lost, customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal. Will incur a $25 no-show fee.
• Arrived late (Commercial and Commercial Livestock bookings with vehicle over 5,500 kg): booking lost, customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Remove ≤5 ft.: booking maintained.
• Remove > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Add ≤5 ft.: booking maintained.
• Add > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Attempt to check in with a non-commercial vehicle: booking lost, travel based on order of arrival.

Cancellation:

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:

• Change booked sailing time and/or date: you may change your booking up to 2 hours prior to the scheduled departure.
• Update booking to add feet to vehicle length: this is always subject to availability and can be done up to 2 hours prior to your schedule departure time.
• Change to bus or standard vehicle type: customers must cancel their booking and make a new booking for correct vehicle type.

Changes accepted at terminal on day of departure – on payment of correct Vehicle and Passenger fares

• Arrived early or late: customer will not be able to travel on an earlier or later sailing without a confirmed booking.
• Arrived late (Livestock bookings with vehicle under 5,500 kg): Booking will not be honoured and will incur a $25 no-show fee. Customer will not be able to travel on a later sailing without a confirmed booking.
• Arrived late (Livestock bookings with vehicle over 5,500 kg): booking will not be honoured. Customer will not be able to travel on a later sailing without a confirmed booking.
• Remove ≤5 ft.: booking maintained.
• Remove > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Add ≤5 ft.: booking maintained.
• Add > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Attempt to check in with a non-commercial vehicle: booking lost.

Cancellation:

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:

• Change booked sailing time and/or date: you may change your booking up to 2 hours prior to the scheduled departure.
• Update booking to add feet to vehicle length: this is always subject to availability and can be done up to 2 hours prior to your schedule departure time.
• Change to bus or standard vehicle type: customers must cancel their booking and make a new booking for correct vehicle type.

Changes accepted at terminal on day of departure – on payment of correct Vehicle and Passenger fares

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived after booking cut off (as specified on the booking confirmation document): booking lost, travel on the next available sailing, based on order of arrival at the terminal.
• Arrived late (Livestock bookings with vehicle under 5,500 kg): booking lost, customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal. Will incur a $25 no-show fee.
• Arrived late (Commercial and Commercial Livestock bookings with vehicle over 5,500 kg): booking lost, customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Remove ≤5 ft.: booking maintained.
• Remove > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Add ≤5 ft.: booking maintained.
• Add > 5 ft.: booking lost, travel based on order of arrival at the terminal.
• Attempt to check in with a non-commercial vehicle: booking lost, travel based on order of arrival.

Cancellation:

Commercial Saver Fares are available for semi-trailer, semi-A/B train, straight truck/commercial vehicle and other under the "Over 5,500 kg registered GVW" dropdown on the vehicle details page.

Commercial Saver Fares are not available for buses and vehicles over 9 ft. wide and cannot be redeemed for thru fare travel. 

Commercial Saver Fares are available for vehicles transporting livestock if the vehicle is over 5,500 kg GVW. 

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales

• Change sailing time four days or more before departure: no change fee
• Change sailing time three days or less before departure (up to two hours before scheduled departure time):
  • Commercial Saver booking to another Commercial Saver fare: $25 change fee
  • Commercial Saver booking to a Standard fare: $25 change fee, plus pay difference in price at the ticket booth. No deferred payment method allowed. To book with deferred payment, you can cancel your Commercial Saver booking and rebook as a Standard fare.
  • Standard fare to a Commercial Saver fare: $25 change fee, plus prepayment for Commercial Saver fare.
• If you book a Commercial Saver and want to change to deferred payment: you can cancel your Commercial Saver booking and rebook with a Standard fare for $25 three days or less before departure (up to 11:59 PM the night before).
• Update booking to add or remove footage to commercial vehicle length: pay or receive refund for any price difference subject to space availability. You can update your booking to add or remove footage up to two hours before departure.
• Change to bus or standard vehicle type: customers must cancel their booking and make a new booking for correct vehicle type.

Changes accepted at terminal on day of departure

• Arrived early or late, or after booking cut-off: booking will not be honoured, but customers may travel on the next available sailing, based on order of arrival at the terminal. Customer must pay the difference between the Commercial Saver and Standard fare at the ticket booth. Applicable only for the same day, route and direction of travel as booked. No deferred payment method allowed.
• Customer no shows for sailing (booking not redeemed): a $100 no-show fee will apply.
• Remove ≤5 ft.: booking maintained; no refunds for removing footage at the terminal.*
• Remove > 5 ft.: booking will not be honoured, travel based on order of arrival at the terminal. No refunds for removing footage at the terminal.*
• Add ≤5 ft.: booking maintained.
• Add > 5 ft.: booking will not be honoured, travel based on order of arrival at the terminal.
• Attempt to check in with a non-commercial vehicle: booking will not be honoured, travel based on order of arrival at the terminal.

* Remove footage in advance of travel to receive a refund for reduced footage as applicable.

Cancellation rules and fees

• Cancel four days or more before departure: receive full refund.
• Cancel three days or less before departure, up to 11:59 PM the day before: $25 cancellation fee.
• Cancel on day of departure: $100 cancellation fee.

Standard (Commercial and Livestock) – Southern Gulf Islands Routes

• Change sailing time: changes to Commercial and Livestock bookings can be made up to 1 hour prior to the original port of departure, with no fee.
• Add passengers: pay for additional passengers.
• Remove passengers: full refund (to original form of payment) of passenger fares paid for those passengers
• Add feet to vehicle length (for private vehicles more than 20 ft. long only): if space is available pay for the additional feet.
• Remove feet: full refund of feet removed to original form of payment.
• Change to a different vehicle type: must cancel your original booking, and re-book. Any cancellation fees are applicable.

Changes accepted at terminal on day of departure:

• Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing, based on order of arrival, at the terminal at no additional cost (but will still pay cancellation/change fee for their original booking). Applicable only for the same day, route and direction of travel as booked.
• Arrived after booking cut-off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the booking cut-off may travel on the next available sailing based on order of arrival at the terminal, at no extra cost (will still pay change/cancellation fee for their original booking). Applicable only for the same day, route and direction of travel as booked.
• Arrived late: customers arriving after the sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing based on order of arrival at the terminal, at no additional cost (dependent on space availability). Applicable only for the same day, route and direction of travel as booked.
• Customer no shows for sailing (booking not redeemed): a $25 no-show fee will apply.
• Add passengers: pay for additional passengers – no change fee (dependent on space availability)
• Remove passengers: full refund of removed passengers to original form of payment.
• Remove ≤5 ft.: refund for footage, booking maintained.
• Remove > 5 ft.: refund for footage, booking not maintained. Travel based on order of arrival at terminal.
• Add ≤5 ft.: pay for additional feet at standard price – booking maintained.
• Add > 5 ft.: pay for additional feet at standard price – travel based on order of arrival at terminal.
• Change to a different standard vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at terminal. booking lost and cancellation fee applicable.
• Customer arrives at terminal with different vehicle type: booking is not maintained, cancellation fee applicable and customer travels on order of arrival at terminal.

Cancellation:

Standard (Commercial Vehicle – No Livestock Permitted) – Northern Routes

• Change sailing time or cancel booking: if you cancel or change the sailing time of your commercial booking within 5 days prior to the scheduled departure, a $200 fee will be applied to your deferred payment.
• Add passengers: pay for additional passengers
• Remove passengers: full refund (to original form of payment) of passenger fares paid for those passengers
• Add feet to vehicle length: if space is available pay for the additional feet
• Remove feet: full refund of feet removed to original form of payment
• Change to a different vehicle type: You will need to cancel your original booking, and re-book.

Changes accepted at terminal on day of departure:

• Arrived after booking cut-off (as specified on the booking confirmation document): customers that arrive after the booking cut off time, but still within sailing time will be subject to be put at the end of the Waitlist.
• Arrived late: subject to space availability, your booking is no longer honored. Dependent on space, you may still go on the vessel in order of arrival to the terminal.
• Customer no shows for sailing (booking not redeemed): a $200 no-show fee will apply.
• Add passengers: pay for additional passengers – no change fee
• Remove passengers: full refund of removed passengers to original form of payment
• Remove ≤5 ft.: refund the amount you’ve paid for the footage you are removing – booking maintained
• Remove > 5 ft.: refund the amount of footage that is removed. Travel in order of arrival at the terminal.
• Add ≤5 ft.: booking maintained, pay for any additional footage.
• Add > 5 ft.: booking not maintained, pay for additional footage. Dependent on space availability, customer will be placed at the back of the Waitlist.
• Change to a different vehicle type (private vehicle): booking not maintained, refund of any difference obtained. Travel at order of arrival to the terminal.

Cancellation:

• Customers may cancel their booking at any time, prior to the sailing and receive a full refund less the non-refundable cancellation fee. If cancellation occurs within five days of travel, a $200 fee will be applied to the deferred payment. If fully prepaid, a refund of amount will be applicable less the cancellation fee.
  
  If cancellation occurs outside of five days of travel, no fee is applicable and full refund will be applied. 

At terminal

(Drive up to terminal, no booking - commercial travel - all routes)

Changes accepted at terminal on day of departure:

• Arrived early: groups arriving in time for an earlier sailing, on the date they booked to travel, lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
• Arrived after booking cut off (as specified on the booking confirmation document): booking lost, group will travel on the next available sailing, based on order of arrival at the terminal.
• Arrived late: booking lost, groups who arrive after the sailing has closed for loading, but on the day they booked for travel lose their booking but may travel on the next available sailing, based on order of arrival at the terminal. Will incur a $25 no-show fee.
• Add or remove ≤5 ft.: booking maintained.
• Add or remove > 5 ft.: booking will not be honoured, travel based on order of arrival at the terminal.
• Attempt to check in without a bus: booking lost, travel based on order of arrival.

Changing or cancelling your booking:

Changes accepted at terminal on day of departure:

• Advance check-in: bus and tour groups are encouraged to check in at the terminal the afternoon or evening prior to a morning departure with photo ID of all passengers to make the loading process more efficient. Boarding passes will be printed for each passenger and given to the bus driver/tour guide to distribute.
• Check-in on day of scheduled departure: if the bus or tour group does not check in on the day prior to travel, the group is required to check in 120 to 150 minutes (2 to 2.5 hours) prior to departure with photo ID of all passengers. Boarding passes will be printed at this time. 
• Check-in late on day of scheduled departure: any tour group that has not arrived at the vehicle ticket booth for the check-in process 120 minutes (2 hours) prior to departure will forfeit their booking and will then travel on a standby basis.
• Add or remove ≤5 ft.: booking maintained.
• Add or remove > 5 ft.: booking will not be honoured, travel based on order of arrival at the terminal.
• Attempt to check in without a bus: booking will not be honoured, travel based on order of arrival at the terminal.

Changing or cancelling your booking:

A $50 fee will be applied to any bus or group booking changed within 30 days or less prior to your scheduled departure.

A $200 fee will be applied to any bus or group booking cancelled within 30 days or less prior to your scheduled departure.
 

Changes accepted at terminal on day of departure:

• Advance check-in: bus and tour groups are encouraged to check in at the terminal* the afternoon or evening prior to a morning departure with photo ID of all passengers to make the loading process more efficient. Boarding passes will be printed for each passenger and given to the bus driver/tour guide to distribute.
• Check-in on day of scheduled departure: if the bus or tour group does not check in on the day prior to travel, the group is required to check in 90 to 120 minutes (1.5 to 2 hours) prior to departure with photo ID of all passengers. Boarding passes will be printed at this time. 
• Check-in late on day of scheduled departure: any tour group that has not arrived at the vehicle ticket booth for the check-in process 90 minutes (1.5 hours) prior to departure will forfeit their booking and will then travel on a standby basis.
• Add or remove ≤5 ft.: booking maintained.
• Add or remove > 5 ft.: booking will not be honoured, travel based on order of arrival at the terminal.
• Attempt to check in without a bus: booking will not be honoured, travel based on order of arrival at the terminal.

Changing or cancelling your booking:

A $50 fee will be applied to any bus or group booking changed within 30 days or less prior to your scheduled departure.

A $200 fee will be applied to any bus or group booking cancelled within 30 days or less prior to your scheduled departure.