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Saver

(Routes between Metro Vancouver and Vancouver Island - standard or oversize vehicle itineraries only)

Customers pay fare at time of booking. The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:
 
  • Change booked sailing time ($5 change fee): pay or receive refund for any difference in price.  Changes may be made up to one hour in advance of the booked sailing, for sailings that are still open for advance sales.
  • Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
  • Add passengers: pay for additional passengers
  • Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
  • Change to a different vehicle type: pay or receive refund for any difference in price, subject to space availability.
  • Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Saver fares do not apply to bus/commercial vehicle types. Cancellation fee may apply (see Cancellation rules below).
  • Change passenger type: pay or receive refund for any difference in price.
 
Changes accepted at terminal on day of departure
  • Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare.
  • Arrived after reservation cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the reservation cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost.
  • Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing, based on order of arrival at the terminal, on payment of any difference in price between their booked price and the At terminal fare.
  • Add passengers: pay for additional passengers – no change fee
  • Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
  • Remove ≤5 ft. (for vehicles more than 20 ft. long only): no refunds – reservation maintained
  • Remove > 5 ft. (for vehicles more than 20 ft. long only): no refunds – travel on next available sailing based on order of arrival at the terminal.
  • Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional feet at standard price – reservation maintained.
  • Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional feet at standard price – travel on next available sailing based on order of arrival at the terminal.
  • Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
  • Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal. Saver fares do not apply to bus/commercial vehicle types.
  • Thru fares: Saver fares cannot be used for thru fare travel between Vancouver (Tsawwassen) – Southern Gulf Islands. Customers who arrive at the terminal with a Saver fare and intend to travel thru fare will not receive a refund for the Saver fare, and will have to purchase an At Terminal fare (if required).
 
Cancellation rules and fees
  • Up to 11:59 pm the day before departure: receive refund of amount paid less $20 fee refunded to original form of payment.
  • Cancel on day of departure or after departure: no refunds
 

Prepaid

(Routes between Metro Vancouver and Vancouver Island - standard or oversize vehicle itineraries only)

Customers pay fare at time of booking. The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:
 
  • Change booked sailing time ($5 change fee): changes may be made up to one hour in advance of the booked sailing, but must be made within at least 2 hours 30 minutes of the sailing the customer wishes to change their booking to.
  • Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
  • Add passengers: pay for additional passengers
  • Remove passengers: refund (to original form of payment) of passenger fares paid for those passengers. Reservation fee portion of Prepaid fare is non-refundable.
  • Change to a different vehicle type: free, subject to space availability
  • Change from vehicle to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Reservation fee portion of Prepaid fare is non-refundable.
  • Change passenger type: pay or receive refund for any difference in price.
 
Changes accepted at terminal on day of departure
  • Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing based on order of arrival at the terminal, at no additional charge.
  • Arrived after reservation cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the reservation cut off, may travel on the next available sailing based on order of arrival at the terminal, at no extra cost.
  • Arrived late: customers who arrive after their booked sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing based on order of arrival at the terminal, at no additional charge.
  • Add passengers: pay for additional passengers – no change fee
  • Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers.
  • Remove ≤5 ft. (for vehicles more than 20 ft. long only): no refunds – reservation maintained
  • Remove > 5 ft. (for vehicles more than 20 ft. long only): no refunds – travel on next available sailing based on order of arrival at the terminal.
  • Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional feet at standard price – reservation maintained
  • Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional feet at standard price – travel on next available sailing based on order of arrival at the terminal.
  • Change to a different vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
  • Change to bus or commercial vehicle type: pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
 
Cancellation rules and fees
  • Up to booked departure: full refund to original form of payment less reservation fee.
  • After booked departure: all unclaimed prepaid bookings will automatically be refunded seven days after booking departure, less reservation fee.
 

Reservation only

(Standard or oversize vehicle itineraries only)


Applicable to routes between Metro Vancouver and:
  • Vancouver Island
  • Sunshine Coast

Customers pay the non-refundable reservation fee at time of booking and pay the At terminal fare on departure. The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:
 
  • Change booked sailing time ($5 change fee): changes may be made up to one hour in advance of the booked sailing, for sailings that are still open for advance sales.
  • Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
  • Change to a different standard or oversize vehicle type at no cost
  • Change to bus or commercial vehicle type: customers can cancel their booking, and make a new booking for the correct vehicle type at no cost, if change is made at least 2 hours prior to the scheduled departure time, subject to space availability.
 
Changes accepted at terminal on day of departure – on payment of correct vehicle and passenger fares
  • Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, lose their booking but may travel on the next available sailing, based on order of arrival at the terminal.
  • Arrived after reservation cut off (as specified on the booking confirmation document): booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
  • Arrived late: booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
  • Remove ≤5 ft. (for vehicles more than 20 ft. long only): booking will be honoured
  • Remove > 5 ft. (for vehicles more than 20 ft. long only): booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal.
  • Change to a different vehicle type: booking will not be honoured, but customer may travel on the next available sailing, based on order of arrival at the terminal on payment of Standard fare.
  • Change to bus or commercial vehicle type: booking will not be honoured. Customer may travel on the next available sailing, based on order of arrival at the terminal, on payment of correct Commercial or Bus fare.
 
Cancellation:

Customers may cancel this type of booking, but the reservation fee is non-refundable. Consider changing this booking to an alternate sailing time or date for a $5 change fee.
 

At terminal

(Drive up to terminal, no reservation - all routes)

Customers may travel on next available sailing based on order of arrival at terminal. Pay appropriate vehicle and passenger fares at the ticket booth. Booking in advance, where available, is always recommended.
 

Prepaid

(Southern Gulf Islands routes - standard or oversize vehicle itineraries only)

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:
 
  • Change sailing time ($5 change fee) - changes may be made up to one hour in advance of the booked sailing from the original port of departure for sailings that are still open for advance sales.
  • Add passengers: pay for additional passengers
  • Remove passengers: full refund (to original form of payment) of passenger fares paid for those passengers
  • Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability.
  • Change to a different vehicle type: pay or receive refund for any price difference subject to space availability
  • Change to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Customers who cancel their booking within 7 days of the sailing, will receive a full refund less the non-refundable cancellation fee ($25 for bookings departing Tsawwassen and $15 for bookings departing the Southern Gulf Islands).
 
Changes accepted at terminal on day of departure:
  • Arrived early: customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing, based on order of arrival at the terminal. A cancellation fee will be applied to their booking.
  • Arrived after booking cut off (as specified on the booking confirmation document): customers who arrive in time for their booked sailing, but have missed the reservation cut off may travel on the next available sailing, based on order of arrival at the terminal. A cancellation fee will be applied to their booking.
  • Arrived late: customers who arrive after the sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing, based on order of arrival at the terminal. A cancellation fee will be applied to their booking.
  • Add passengers: pay for additional passengers. No change fee
  • Remove passengers: full refund of removed passengers to original form of payment
  • Remove ≤5 ft. (for vehicles more than 20 ft. long only) no refunds for the adjustment to the vehicle length. Booking will be honoured.
  • Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional feet at standard price. Booking will be honoured.
  • Remove > 5 ft. (for vehicles more than 20 ft. long only): booking will not be honoured, and customer will travel on next available sailing based on order of arrival at the terminal using the payment from the booking.
  • Add >5 ft. (for vehicles more than 20 ft. long only): pay for additional feet at standard price. Booking will not be honoured, and customer will travel on next available sailing based on order of arrival at the terminal.
  • Change to a different vehicle type: booking will not be honoured. Pay any difference in price and travel on next available sailing based on order of arrival at the terminal.
  • Change to bus or commercial vehicle type: booking will not be honoured. Pay the difference in price and travel on next available sailing based on order of arrival at the terminal.
 
Cancellation:
  • Customers who cancel their booking 7 days prior to their sailing will receive a full refund.
  • Customers who cancel their booking within 7 days of their sailing will receive a full refund less the non-refundable cancellation fee ($25 for bookings departing Tsawwassen and $15 for bookings departing the Southern Gulf Islands).
 

Prepaid

(Northern routes - Standard or oversize vehicle itineraries only)

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:
  • Change sailing time:
    •  If you are changing your booking outside of 30 days prior to your scheduled sailing date, no fee applies
    • If you are changing your booking on the following routes within 30 days of your scheduled sailing date, a $60 fee will apply:
      • Port Hardy (Bear Cove) – Prince Rupert with mid-coast stops on some sailings
      • Port Hardy (Bear Cove) – Bella Coola
    • If you are changing your booking on the following route within 30 days of your scheduled sailing date, a $30 fee will apply:
      • Prince Rupert – Haida Gwaii
  • Add passengers: pay for additional passengers
  • Remove passengers: full refund (to original form of payment) of passenger fares paid for those passengers
  • Update booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability
  • Change to a different vehicle type: pay or receive refund for any price difference subject to space availability.
  • Change to bus or commercial vehicle type: customers must cancel their booking and make a new booking for correct vehicle type. Cancellation terms noted below apply.
 
Changes accepted at terminal on day of departure: 
  • Arrived after reservation cut off (as specified on the booking confirmation document): customers that arrive after the reservation cut off time, but still within sailing time, will be subject to be put at the end of the waitlist.
  • Arrived late: customers that arrive after their reserved sailing time will not receive a refund. Customers will need to pay again for the next scheduled sailing time and date, subject to space availability.
  • Add passengers: pay for additional passengers. No change fee.
  • Remove passengers: full refund of removed passengers to original form of payment
  • Remove ≤5 ft. (for vehicles more than 20 ft. long only): customer will receive a refund of the amount paid for the number of feet removed. Booking will be honoured.
  • Remove > 5 ft. (for vehicles more than 20 ft. long only): customer will receive a refund of the amount paid for the number of feet removed. Booking will be honoured.
  • Add ≤5 ft. (for vehicles more than 20 ft. long only): pay for additional feet at standard price. Customer will lose their booking and travel on standby.
  • Add > 5 ft. (for vehicles more than 20 ft. long only): pay for additional feet at standard price. Customer will lose their booking and travel on standby.
  • Change to a different vehicle type: pay any difference in price. Customers will lose their booking and travel on the next available sailing based on order of arrival at the terminal.
  • Change to bus or commercial vehicle type: pay any difference in price. Customers will lose their booking and travel on the next available sailing based on order of arrival at the terminal.
 
Cancellation
Customers may cancel their booking at any time, prior to the sailing and receive a full refund less the non-refundable cancellation fee.
  • Cancelling a booking on the following routes within 30 days prior to the sailing, a $60 non-refundable cancellation fee applies:
    • Port Hardy (Bear Cove) – Prince Rupert with mid-coast stops on some sailings
    • Port Hardy (Bear Cove) - Bella Coola
  • Cancelling a booking on the following route within 30 days prior to the sailing, a $30 non-refundable cancellation fee applies: 
    • Prince Rupert – Haida Gwaii