BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.
We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.
On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period.
Masks are mandatory
All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:
- When inside a vehicle
- When consuming food or drinks, provided physical distancing is maintained
- Children under 2 years of age
- Medical condition or disability that inhibits the ability to wear a mask
- Persons unable to place or remove a mask without assistance
- BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained
* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.
Passengers are reminded to continue to maintain physical distance while wearing a mask.
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.
Transport Canada - Closed deck regulation - reinstatement on September 30th
The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.
Transport Canada - COVID-19 screening
For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.
Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:
- Do you have a fever and a cough?
- Do you have a fever and breathing difficulty?
- Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
- Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
- Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?
If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.
BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.
Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.
We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.
For further information, please see malahatnation.com.
For more information on our current Northern schedules, visit bcferries.com/schedules.
Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:
- For Haida Gwaii: haidanation.ca
- For Bella Coola: bellacoola.ca
- For Bella Bella: heiltsuknation.ca
- For Klemtu please see: klemtu.com
When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online. On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.
BC Ferries Vacations
Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email firstname.lastname@example.org. Vacations Call Centre business hours are:
- Monday – Friday: 8:30 am – 5 pm
- Weekends and statutory holidays: 9 am – 5 pm
Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.
- For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
Vehicles with U.S. license plates travelling on the Ferries
Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.
We’re in this together
We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.
BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.
For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.
Terminal Development Plan for Sunshine Coast (Langdale)
BackgroundIn 2013 BC Ferries completed a Terminal Development Plan (TDP) for the Langdale terminal with a time horizon of 25 years. The TDP helps BC Ferries achieve its strategic goals and respond to the terminal’s functional requirements and future growth while resolving key safety, efficiency and operational issues. As part of the plan’s development BC Ferries engaged with local First Nations, the community and stakeholders at key phases in the process.
Since August 2017 we have been engaging with the community to design and implement changes to the terminal in keeping with the vision set forth in the TDP. We have completed Phases 1 and 2 of engagement for this stage of the project and Phase 3 is now underway.
Where We Are Now: Phase 3 Engagement Complete & Construction Planning UnderwayPhase 3 engagement is now complete. We heard from over 200 people about the draft design for the terminal building and the site plans, and about what they would like to see in specific areas of the terminal including landscape treatments, playground design, arts and cultural installations and the location of electric vehicle charging stations.
As design development continues, we will be working to use the feedback you provided in Phase 3 to finalize the plans for landscaping, art and cultural installations, children’s play areas, and electric vehicle charging stations at the terminal.
The plans for these areas will be shared with you on our website and through our monthly updates as they are finalized over the next 12 months. We will also share the final terminal design and site plans over the coming months. Finally, we are working on construction planning and will share construction timelines as they become available to enable you to plan your ferry trips accordingly.
Previous Engagement and Key ThemesWe started our consultation in Phase 1 with broad engagement activities to understand priorities for the new terminal design. Through mobile booths on the Queen of Surrey and at the Langdale Terminal, an open house, stakeholder meetings and an online survey, we heard from over 2,500 community members.
In Phase 2, we introduced an initial draft design of the terminal site plan and the overhead walkway. We reached over 300 community members through mobile booths on the Queen of Surrey and at the Langdale Terminal and through stakeholder workshops.
The key themes we heard from the community during the first two phases of engagement included:
- A need for more efficient passenger loading to improve on-time performance
- A need for weather protection at foot passenger waiting areas to ensure comfort throughout the year
- A desire for enhanced accessibility for seniors and those with mobility challenges
- Support for food vendor upgrades
- Improved signage for both pedestrians and vehicles Increased parking facilities
Information on the Terminal Rezoning ApplicationIn 2017 a rezoning application was submitted by BC Ferries to the Sunshine Coast Regional District (SCRD) for a new Marine Transportation Zone in accordance with the SCRD Official Community Plan (OCP). This will help set the framework for future redevelopment. The application has successfully passed through the process and was supported by the SCRD Board of Directors in March 2018. The last step is finalizing a property access agreement between BC Ferries and the SCRD which is expected in the coming months.
History of the Langdale TerminalLangdale terminal is located on the west side of Howe Sound and is approximately 5 km north of Gibsons. The terminal was constructed in the mid-1950s to allow for the relocation of the ferry service from Gibsons, which started in the early 1950s.
Between 1961 and 1975, Langdale terminal went through several changes and expansions including construction of new berths, property purchase and expansion of the holding compound and parking lots.
In the mid-1980s, a significant project was completed that included double-decking of Berth 1, construction of a new passenger waiting lounge, administration office and public washrooms, relocation of the floating dock for the passenger service, and general rearrangement of the parking areas.
During the 1990s, two further expansions of the terminal were completed in conjunction with construction of the new Port Mellon Highway, Sunshine Coast Highway (bypass highway) and the new intersection.
If you have any questions, want to provide feedback, or require further information about the terminal development process, contact email@example.com or write to us at British Columbia Ferry Services Inc., Terminal Development, Suite 500 - 1321 Blanshard Street, Victoria, BC, V8W 0B7. Your email, address information and any other information about you is being collected under section 26 of the Freedom of Information and Protection of Privacy Act for the terminal development engagement process. If you have any questions about the collection of your information, contact the Manager, Terminal Development by calling 250-978-1479, or write to us at this email or at the address above.