When you arrive at the terminal, provide the ticket agent with your booking reference number or the phone number on your booking. You will need government-approved photo ID for proof of age as applicable (e.g. BC Seniors).
Bookings will not be honoured and travel will be based on order of arrival at the terminal if you:
If your ferry travel is part of a vacation package, you will need to present your ferry travel voucher to the ticket agent when you arrive at the terminal. Tour operators are required to present ferry travel vouchers for all tour members.
On Northern routes, BC Ferries requires all passengers to show photo identification during check-in at the terminals and again when boarding the vessel. This helps ensure that we have an accurate record of passengers at all times.
BC Ferries will accept a wide variety of government-issued photo identification including:
For youths under 16 years of age, BC Ferries will accept the following forms of identification:
Youths under 16 years of age travelling without ID will still be allowed to travel - an accompanying adult (with ID) must fill out an information form at the terminal for the minor travelling.
Any customers 16 years and older who arrive at a terminal without any form of government issued photo ID, will not be permitted to travel.
To make changes to your booking, access your BC Ferries account online.
Changes to your booking can be made up to three hours prior to your scheduled departure, subject to the terms and conditions of the fare purchased and applicable fees. Check BC Ferries’ Cancellation/Change policies for details.
BC Ferries Vacations customers: If your ferry travel is booked as part of a vacation package, any change or cancellation is subject to Terms and Conditions for BC Ferries Vacations Packages.
Cabin, reserved seating and pre-paid buffet prices include GST. Pre-paid buffet is non-refundable on the day of sailing. Cabins are non-smoking. A cleaning surcharge will apply if a passenger smokes in or damages a cabin.
If you check-in at the terminal and the sailing is then cancelled, we will make every effort to load you on the next available sailing where space is available.
Customers with a booking on the next scheduled departure will be loaded in advance of customers from the cancelled sailing. If we are unable to load you on the next available sailing, you will be loaded in order of arrival at the terminal.
If you choose not to travel, your fares will automatically refund to your original form of payment. We will also refund any changes made at check-in, which a ticket agent must process at the terminal. View more information about sailing cancellations.
If your BC Ferries Vacations package was affected by a sailing cancellation, you will need to contact our Vacations Centre at 1-888-BC FERRY (1-888-223-3779 Ext. 3), locally at 604-673-2440, or +8001BCFERRY (+80012233779) toll-free from outside Canada and the USA.
By purchasing a booking, you acknowledge your acceptance of BC Ferries’ Conditions of Carriage and Rules & Requirements (available upon request at any terminal, any ferry, or at BC Ferries’ head office).
The non-authorized resale of a booking/reservation is prohibited unless contracted through BC Ferries.
To support the health and wellness of our customers and employees, all BC Ferries vessels and terminals are smoke and vape-free environments. BC Ferries has a zero tolerance policy for passengers under the influence of drugs or alcohol and any unacceptable conduct that can be associated with impairment. The consumption of drugs and alcohol on BC Ferries’ vessels and at its terminals is prohibited. We all deserve to feel safe and respected—violence and foul language will not be tolerated and may result in denial of service.
Following direction from the Provincial Health Officer, masks are no longer mandatory in indoor public settings. Masks are recommended indoors at terminals and on board.
Please respect your fellow passengers and our crews if they choose to wear a mask, comfort levels will vary as restrictions change.
Your booking will hold a space for you on your reserved sailing. If you have any special requirements for your sailing, arrive early and advise the ticket agent when you check in—we will do our best to accommodate your request based on deck space availability and traffic volumes. If we are unable to meet your request, you will have the option to travel on the next available sailing where your request can be accommodated.
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Central Coast Connector and North Coast (except travel from Bella Coola)
May – September