Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 

 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained

 

* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
 
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.

 

Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions

 

Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
 

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see malahatnation.com.

 

Northern routes

For more information on our current Northern schedules, visit bcferries.com/schedules.

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.

 

BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email vacations@bcferries.com. Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm

 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.

 

We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.

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Conditions of Carriage

1.    Carriage of passengers and their luggage, including their vehicles, shall be pursuant to the Marine Liability Act, S.C. 2001, c.6 and amendments thereto and all terms defined in such Act shall have the same meanings under these conditions.

2.    No Bill of Lading is issued in respect of this carriage and the Hague-Visby Rules do not apply.

3.    The Carrier shall not be responsible for any loss, damage or inconvenience suffered by any passenger resulting from late, delayed or cancelled sailings, arrivals or departures regardless of the cause or from any change or deviation in any schedule of sailing times from those published by the Carrier.

4.    All fares, tariffs or surcharges are subject to change without notice. Cost of carriage is subject to changes in fares, tariffs or surcharges effected prior to carriage, such increased amounts to be paid prior to boarding.

5.    In order to protect the health, safety, security and comfort of its passengers, the Carrier reserves the right to refuse transportation to any person, vehicle, article or goods or to remove same from any vessel, or from any terminal or other property occupied by the Carrier. The Carrier’s Rules and Requirements for terminal operations and carriage are available from any terminal manager and are posted on the Carrier’s website at bcferries.com. The Carrier is under no obligation to accept for carriage any luggage or accept any vehicle, article or goods which do not meet its requirements with respect to identification or condition. The Carrier has the right, but not the obligation, to verify in the presence of the passenger the contents of luggage, and, to open and examine such luggage whether or not the passenger is present.

6.    For good order and security, passengers agree to follow the directions of any employee of the Carrier in respect of use or operation of the terminal or vessel. When requested by any employee, passengers will provide proof of identification satisfactory to the Carrier and will answer any enquiry and produce any documents requested by the employee in respect to any luggage, vehicle or its contents. Persons who refuse to provide information or documentation as required; who refuse to follow directions of any employee, sign or device in any terminal or on board any vessel; who interfere with or molest other passengers; who interfere with the operation of a terminal or vessel; or who interfere with any employee of the Carrier, may be refused passage, ordered off the vessel and evicted from the terminal. The Carrier will rely on section 83 of the Canada Shipping Act, 2001, S.C. 2001, c.26 and amendments thereto and section 494(2) of the Criminal Code of Canada, R.S.C.

7.    Any and all costs incurred by the Carrier in respect of any luggage or vehicle left unattended or in an unauthorized location or for non-payment of fees or expenses shall be for the account of the passenger and the Carrier shall have a lien on such luggage or vehicle for such amounts. If the owner or driver of any vehicle does not drive the vehicle on or off its vessel in accordance with the directions of the Carrier, then the Carrier may remove the vehicle from the vessel at the sole risk and expense of the owner or driver. The Carrier shall not be liable for any damage caused by or to such vehicle or its contents even if caused by the Carrier’s negligence.

8.    No vehicle shall be deemed to have been taken over by the Carrier until such vehicle is permanently at rest on board the vessel prior to sailing and shall be deemed to be redelivered by the Carrier on commencement of discharge from the vessel. At all other times, vehicles are under the care, custody and control of the owner or driver of the vehicle and responsibility for any loss or damage to or by the vehicle shall be with the owner or driver of the vehicle, notwithstanding any direction given by the Carrier in respect of that vehicle. The owner or driver of the vehicle is responsible for properly securing the vehicle and its contents throughout the voyage. The Carrier is not responsible for theft of the vehicle or of its contents, or for damage to any vehicle not due to the negligence of the carrier.

9.    For the purpose of these Conditions of Carriage, the Carrier includes every agent, servant and employee of the Carrier and any corporation owned by, subsidiary to or associated or affiliated with the Carrier, including every independent contractor from time to time employed by the Carrier and every right of whatsoever nature applicable to the Carrier or to which the Carrier is entitled hereunder or by statute or common law shall also be available and shall extend to each of them.

10.    The Carrier shall not be liable for any loss, detention, damage, injury causing death or illness caused to or by live animals however or wherever such loss, detention, damage or injury occurs even though caused by any act, neglect or default of the Carrier.

11.    The Carrier shall not be liable for the quality, nature or consequence of any medical or surgical treatment or assistance which may be administered, notwithstanding that the said medical or surgical treatment or assistance is done negligently. Passengers are required to advise the Carrier of any and all health issues or concerns prior to entering into the contract of carriage.

12.    The Carrier may amend these Conditions of Carriage at any time.