Important travel information
Buses travelling on Central Coast Connector and North Coast (except travel from Bella Coola)
Arrive at the terminal 90–120 minutes prior to scheduled departure
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What you need to redeem your booking
When you arrive at the terminal, provide the ticket agent with your booking reference number or the phone number on your booking. You will need government-approved photo ID for proof of age as applicable (e.g. BC Seniors). Bookings may only be claimed by the passengers named on the booking.
Bookings will not be honoured and travel will be based on order of arrival at the terminal if you arrive after the booking check-in has closed.
Note: Departures can be delayed due to extreme weather conditions. Service notices are posted online to keep you updated on any delays. View current service notices.
Check in with the Chief Steward
The leader of any youth group, sports team or school group must check in with the Chief Steward once on board the ferry.
Vehicle type and size
Your booking will only be honoured for the specific sailing you reserved and is valid only for your selected vehicle type and size.
To make changes to your booking, access your BC Ferries account online.
Booking cancellations and changes to ferry travel
Changes to your booking can be made up to three hours prior to your scheduled departure, subject to the terms and conditions of the fare purchased and applicable fees. A fee will be applied to any bus or group booking cancelled or changed within 30 days of the scheduled departure. A fee will be applied to any bus and/or group bookings that are not redeemed. Check BC Ferries’ Cancellation/Change policies for details.
Sailing cancellations
If you check-in at the terminal and the sailing is then cancelled, we will make every effort to load you on the next available sailing where space is available.
Customers with a booking on the next scheduled departure will be loaded in advance of customers from the cancelled sailing. If we are unable to load you on the next available sailing, you will be loaded in order of arrival at the terminal.
If you choose not to travel, your fares will automatically refund to your original form of payment. We will also refund any changes made at check-in, which a ticket agent must process at the terminal. View more information about sailing cancellations.
Conditions of Carriage/Rules & Requirements
By purchasing a booking, you acknowledge your acceptance of BC Ferries’ Conditions of Carriage and Rules & Requirements (available upon request at any terminal, any ferry, or at BC Ferries’ head office).
The non-authorized resale of a booking/reservation is prohibited unless contracted through BC Ferries.
Health and safety
To support the health and wellness of our customers and employees, all BC Ferries vessels and terminals are smoke and vape-free environments. BC Ferries has a zero tolerance policy for passengers under the influence of drugs or alcohol and any unacceptable conduct that can be associated with impairment. The consumption of drugs and alcohol on BC Ferries’ vessels and at its terminals is prohibited. We all deserve to feel safe and respected—violence and foul language will not be tolerated and may result in denial of service.
Your coach will be directed to the appropriate lane on board by BC Ferries staff. For the safety of your passengers, once the coach is parked, please wait to unload your passengers until vehicles around your coach have stopped moving and are parked in their appropriate spaces.