Your journey. Your safety. Our priority.
Canada-wide recreational travel is back and all BC Ferries routes are open to all types of travel.
Extra cleaning and sanitizing measures will remain in place to ensure a safe travel experience for customers and crew this fall.
Following the direction of the Provincial Health Officer, as of September 2:
- Masks are mandatory in all indoor public spaces on BC Ferries vessels and at terminals for all individuals 12 and older, with the following exceptions:
- when inside a vehicle
- when consuming food or drinks in designated areas
- persons with a medical condition or disability that inhibits the ability to wear a mask
- persons unable to place or remove a mask without assistance
- BC Ferries employees working behind a physical barrier or within employee-only areas, provided physical distancing is maintained
- Proof of vaccination is not required.
- Be respectful of others’ personal space and continue to practice good hygiene, including frequent handwashing.
- If you or anyone in your family feel sick stay home and get tested.
- Find more information on BC’s Restart Plan and how it impacts your travel plans.
We’re asking customers to continue to heed Dr. Bonnie Henry's advice to be kind, be calm, and be safe. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. Any customer who abuses an employee will be denied service.
Travel to Indigenous Communities
In keeping with BC’s Restart Plan, most Indigenous communities in BC are accepting visitors as of June 15th. Haida Gwaii will start to accept visitors from BC and across Canada from July 1st onwards. Before visiting, we recommend that you check the latest information available from the accommodation, activity and local transportation businesses you are planning to visit and use.
Indigenous Tourism BC has a list of Indigenous communities and experiences in the province that are currently open and welcoming visitors, including tips on how to visit responsibly.
When travelling, masks are mandatory in all indoor public spaces on BC Ferries vessels and at terminals for passengers 12 and older, with the above exceptions. Reservations for foot passengers are available for travel between Tsawwassen - Swartz Bay, Tsawwassen - Duke Point, Horseshoe Bay - Departure Bay, Tsawwassen - Southern Gulf Islands, and our North Coast routes, and can now be made online. On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.
Queen of Surrey
About this ferry
The Queen of Surrey provides regular ferry service between:
Note: Due to COVID-19 not all amenities are currently open. Learn more about which amenities are open.
As part of our ongoing commitment to safety, operational guidelines call for regular and frequent safety drills for all crew members on every ferry.
Over 1,000 drills will be conducted this year to ensure the highest safety standards for our ferries and crews.
In the event of an emergency, always follow the instructions of ferry’s personnel.
Important: in the case of an emergency, elevators are not available and vehicle access may be prohibited.
The following signals are used to crew members to an emergency:
Continuous ringing of the alarm bell.
- Person overboard
Three long soundings of the whistle and general alarm bell. Keep outer decks clear where rescue operations are underway.
- Boat/Raft stations
Seven (or more) short soundings, followed by one long sounding of the ferry’s general alarm and/or whistle.
Signals will be followed by an announcement explaining the nature of the emergency. If you hear a signal, don’t panic. Our crew will take immediate charge of the situation and clearly explain exactly what to do.
If the ferry needs to be evacuated, there are two marine evacuation chute stations on each side of the main passenger deck, which deploy into inflatable rafts.
Each system contains two chutes and four integral life rafts. The inflatable chutes are easy for passengers to use to slide down to a life raft. For passengers unable to use the chutes, there are supplementary life rafts fitted under the rescue boat cranes.
- The four systems combined have an evacuation capacity of 1,720 people
- In total, the life rafts can accommodate more people than the maximum the ferry can carry
Should there ever be a need to evacuate the ferry, crew members will direct you to an evacuation area.
This ferry carries two rescue boats to assist with life raft maneuvering, emergency response, and passenger recovery. Rescue boats will tow life rafts to safety.
Life jackets are stowed in clearly marked lockers on the passenger deck and sun deck.
Three sizes of life jackets are available:
- One for infants less than 33 pounds (15 kg)
- One for children up to 90 pounds (41 kg)
- One for adults
In the unlikely event of an emergency, crew members will instruct you on the proper use of your life jacket.
Fire extinguishers are located in all interior and exterior passenger deck areas, plus:
- Manual deluge systems on the vehicle deck
- A manual CO2 smothering system in the Engine Room
- The machinery spaces are also fitted with a local water mist system over main machinery and generators
- The manual pull alarm stations are installed in passenger areas, in vehicle areas and in the Engine Room
This ferry meets all Canadian stability requirements including the TP 10943 (SOLAS ’90 (Safety of Life at Sea)) damage stability standards for two compartment damage.
The hull is subdivided into 13 watertight compartments. Two automated watertight doors are fitted. Watertight integrity is monitored continuously from the bridge. All watertight opening and hatches are inspected, tested, and serviced annually.
Monitoring for safety
This ferry has video cameras installed, allowing the bridge and engineering crew to continuously monitor all areas of the ferry and remotely activate safety systems quickly. The crew also maintains regular inspection rounds of the ferry during the sailing.
View schedule for the route between Sunshine Coast (Langdale) and Vancouver (Horseshoe Bay)
Find out more about accessibility on our ferries
Get tips for travelling with pets
Find the perfect gift on board at Passages
Back to our ferries
The information on this page applies to the Queen of Surrey only. Locations and complement of safety equipment on other ferries will vary.
Important: Ferries are periodically modified. BC Ferries does not accept any responsibility or liability for any errors in the information provided.
- Built 1981
- Overall length (m) 139.0
- Maximum displacement (t) 6556.0
- Car capacity 308
- Passenger & crew capacity 1494
- Maximum speed (knots) 20.5
- Horsepower 11860
To ensure a safe and comfortable journey for all passengers, BC Ferries provides a variety of accessibility options, including discounted passenger fares, assistance getting on and off the ferry, and wheelchairs to borrow for boarding.
The Queen of Surrey has accessible washrooms on Deck 5 and three elevators on board.
During extreme weather, passenger elevators may be unavailable due to safety regulations.
If you use a wheelchair, please let the agent at the ticket booth know when you arrive, and we will do our best to arrange for you to park as close as possible to an elevator.
Special assistance in an emergency
If you would require special assistance in the event of an emergency, please inform the ticket agent at the terminal and a crew member on the ferry.
Learn more about BC Ferries accessibility