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  1. Safe travel this summer - Last updated July 1, 2021 - View details
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BC Ferries Vacations Terms and Conditions

The following terms and conditions (the “Terms”) form an agreement between you and British Columbia Ferry Services Inc. (“BC Ferries”) in relation to any travel, tour, transportation, accommodation or other product or service which you purchase through BC Ferries Vacations (a division of BC Ferries), whether by telephone, internet, in person at a BC Ferries Vacations travel centre, or otherwise (the “Services”).  

Please carefully and completely read these Terms, which (except as specifically noted below) apply to any and all Services provided by BC Ferries and/or third-party providers and which include important limitations, exclusions and disclaimers that affect your rights.

These Terms do not apply to transportation-only ferry bookings, which are not booked as part of a package. BC Ferries’ Reservations Terms and Conditions apply to such bookings.  

By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

BC Ferries Vacations Packages - Southern Routes

General
“Southern Route” is in reference to any of the following BC Ferries sailing routes:
  • Campbell River – Quadra Island (Quathiaski Cove)
  • Comox (Little River) – Powell River (Westview)
  • Powell River (Saltery Bay) – Sunshine Coast (Earls Cove)
  • Vancouver (Horseshoe Bay) – Nanaimo (Departure Bay)
  • Vancouver (Horseshoe Bay) – Sunshine Coast (Langdale)
  • Vancouver (Tsawwassen) – Southern Gulf Islands
  • Vancouver (Tsawwassen) – Victoria (Swartz Bay)
  • Vancouver (Tsawwassen) – Nanaimo (Duke Point)
  • Victoria (Swartz Bay) – Salt Spring Island (Fulford Harbour)
  • Victoria (Swartz Bay) – Southern Gulf Islands
Vouchers issued by BC Ferries Vacations for travel packages are not interchangeable between routes. Vouchers are only valid on the route and date shown thereon.

Unless specifically stated otherwise, all prices are quoted in Canadian Dollars, are per person based on double occupancy and exclude taxes, fees and surcharges. Prices and Services are subject to availability and subject to change without notice. Please note the following:
  • BC Ferries reserves the right to pass on any additional costs charged by its suppliers.
 
  • BC Ferries strongly recommends that you purchase third-party cancellation insurance.
 
  • Prices for single, triple, quad and child occupancy are available upon request.
 
  • "Standard vehicle" rates are applicable to passenger vehicles up to 20 feet in length and 7 feet in height.
 
  • Reservations will not be honoured if you:
    • Arrive after the reservation check-in has closed, thirty (30) minutes prior to the scheduled departure.
    • Arrive before the reservation check-in has opened, more than sixty (60) minutes prior to the scheduled departure.
However, you may travel on the next available sailing (based on deck space availability)
 
  • Reservations will only be honoured for the specific sailing you reserve and are valid only for the type and length of vehicle specified by you. If your booked vehicle length differs by more than five (5) feet (1.5 metres) at check-in, your reservation will not be honoured.
 
  • Changes to your booked vehicle length, sailing date and time can be made by accessing your account online or by contacting our Customer Service Centre at 1-888-BC FERRY (1-888-223-3779 Ext. 3), 604-673-2440, or +8001BCFERRY (+80012233779) toll-free from outside Canada and the USA.
 
  • Check-in and check-out times vary by accommodation property and may not coincide with ferry arrival and departure times.
 
  • Refunds for unused Services are not provided in the event of your early departure from an accommodation property. If you decide to check out later than the specified check-out time, you are responsible to pay any additional charges that the property may impose directly to the property. 
 
  • BC Ferries will forward requests for specific room types, bedding configurations and other room requests to the booked property, however, BC Ferries cannot and does not guarantee that the third-party supplier will comply with the request. 
 
  • BC Ferries makes reasonable efforts to ensure that the property information described in marketing and other materials related to the Services is current and accurate; however, BC Ferries will not be responsible for changes to a property, its services or any inconveniences resulting from construction or maintenance at a property. 
Taxes and Fees
You agree that at the time of booking you will be charged any taxes, fees, surcharges or tariffs applicable to your reservation, including Goods and Services Tax, Harmonized Sales Tax, Provincial Sales Tax, Hotel Room Tax, Municipal and Regional District Tax (MRDT), and any other taxes as applicable. Fuel surcharges may also be charged in certain circumstances.
Booking Cancellations, Changes to Services, No-Shows
If you wish to cancel or change an existing travel package reservation made through BC Ferries Vacations or if you do not use the Services or products provided by BC Ferries or third party providers at the time for which they are reserved, the following apply:
Cancellations for packages including travel on a Southern Route: 
  • Campbell River – Quadra Island (Quathiaski Cove)
  • Comox (Little River) – Powell River (Westview)
  • Powell River (Saltery Bay) – Sunshine Coast (Earls Cove)
  • Powell River (Westview) – Comox (Little River)
  • Vancouver (Horseshoe Bay) – Nanaimo (Departure Bay)
  • Vancouver (Horseshoe Bay) – Sunshine Coast (Langdale)
  • Vancouver (Tsawwassen) – Southern Gulf Islands
  • Vancouver (Tsawwassen) – Victoria (Swartz Bay)
  • Vancouver (Tsawwassen) – Nanaimo (Duke Point)
  • Victoria (Swartz Bay) – Salt Spring Island (Fulford Harbour)
  • Victoria (Swartz Bay) – Southern Gulf Islands


i.    If you cancel three (3) or more full days prior to the date of the reserved Services, BC Ferries will refund the money you paid for the Services, less a $25 processing fee per booking.

ii.    If you cancel fewer than three (3) full days prior to the date of the reserved Services, none of the money you paid for the Services will be refunded.

iii.    Notwithstanding the foregoing, no refund will be provided if BC Ferries’ contractual obligations with a third party supplier providing the Services do not allow BC Ferries to obtain a refund of sums paid by BC Ferries to the third party supplier on your behalf. Additional terms and conditions may apply to group bookings of parties of ten (10) or more.

Changes to packages including travel on a Southern Route:

i.    Subject to subsection (i), if you change your Southern Route package reserved services three (3) or more full days prior to the date of the reserved Services, BC Ferries will charge you a $25 processing fee per booking to make the change.

ii.    You may not make any changes to reserved Southern Route Services fewer than three (3) full days prior to the date of the reserved Services. You may make changes to your sailing only up until one (1) hour before the scheduled departure. BC Ferries will charge you a $5 change fee to make changes to your sailing only.

iii.    If you arrive at the terminal before the required time to claim your reservation on the date of the reserved Services, you may travel on the next available sailing based on deck space availability.

iv.    If you arrive at the terminal after the required time to claim your reservation on the date of the reserved Services, you may travel on the next available sailing based on deck space availability.

v.    If you choose to travel on a different date than that of the reserved Services without changing your voucher in advance, none of the money you paid for the transportation Services will be refunded.

vi.    If you are travelling on an open ticket, your voucher is valid for any sailing on the specific route and date of the Services, based on order of arrival at the terminal and deck space availability.

vii.    In the event that the number of vehicles which or individuals who wish to use the booked Services is greater than the number reserved, BC Ferries and/or its third party supplier will charge you for any additional vehicles and/or individuals. In addition, you acknowledge that any vehicles or individuals exceeding the number reserved are not entitled to use the reserved Services and will only be provided with Services based on availability.

viii.    In the event that the price of the changed Services is greater than the price of the reserved Services, you will be responsible for any additional charges which occur because of the requested change.

ix.    Notwithstanding the foregoing, changes to reservations may not be possible if BC Ferries’ contractual obligations with a third party supplier providing the Services (or that supplier’s policies) do not allow for changes at the time the request is made. Additional terms and conditions may apply to group bookings.

No-Shows:

Subject to any permitted cancellations or changes as set out above, if you do not use the Services at the time for which they are reserved, none of the money you paid for the Services will be refunded.
 
Documentation, Insurance, Incidental Expenses
You are solely responsible for determining what documentation you may be required to present in connection with your use of the Services, including a passport or other identification, visas or certificates.  BC Ferries will not be responsible for any loss you incur as a result of not carrying the required travel documentation. In addition, BC Ferries will not be responsible if you are refused entry into any country, state, province or other jurisdiction for any reason. You are solely responsible for the purchase of any travel or other insurance in connection with your use of the Services. Insurance is not included in the Services. Unless otherwise confirmed in writing by BC Ferries to you, you are solely responsible for the cost and payment of expenses that are incidental to the Services, such as phone charges, internet charges, gratuities, airport transfers and other fees, charges and incidental expenses.
No Warranties and No Liability
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED ON AN “AS IS”, “WITHOUT ANY WARRANTIES”, AND “WITHOUT ANY LIABILITY” BASIS.  THE PARTIES TO THESE TERMS ACKNOWLEDGE AND AGREE THAT THIS LIMITATION OF LIABILITY IS REASONABLE IN THE CIRCUMSTANCES.

BC FERRIES AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, ACCURACY, COMPLETENESS, OR TIMELINESS OF THE SERVICES OR MATERIALS RELATED TO THE SERVICES, WHICH MATERIALS MAY CONTAIN ERRORS, INCLUDING PRICING ERRORS AND ERRORS IN THE DESCRIPTION OF THE TRAVEL PRODUCTS. BC FERRIES EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON PENDING RESERVATIONS.  THIS RIGHT APPLIES REGARDLESS OF WHETHER YOUR RESERVATION HAS BEEN CONFIRMED OR YOU HAVE BEEN CHARGED FOR IT. 

IN THE CASE OF A PRICING ERROR, BC FERRIES WILL OFFER YOU THE OPTION TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR BC FERRIES WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. BC FERRIES AND ITS AFFILIATES DISCLAIM AND EXCLUDE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS REGARDING USE OF THE SERVICES, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, WHETHER EXPRESS OR IMPLIED AND WHETHER ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. BC FERRIES AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR ANY INJURY, ACCIDENTS OR DEATH, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OR THE AVAILABILITY OF THE SERVICES, INCLUDING WITHOUT LIMITATION ANY BUSINESS INTERRUPTION, LOSS OF USE, LOST DATA, LOST PROFITS, FAILURE TO REALIZE EXPECTED SAVINGS, OR ANY PECUNIARY LOSS, WHETHER IN AN ACTION OF CONTRACT, CIVIL LIABILITY, NEGLIGENCE, OR OTHER TORTIOUS ACTION, EVEN IF BC FERRIES OR ITS AFFILIATES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE REASONABLY FORESEEABLE. 

THE THIRD-PARTY SUPPLIERS PROVIDING SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF BC FERRIES OR ANY OF ITS AFFILIATES.  BC FERRIES AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH THIRD-PARTY SUPPLIERS OR AGENTS OF THIRD-PARTY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM.  THIRD-PARTY SUPPLIERS MAY IMPOSE TARIFFS AND CONDITIONS THAT ARE UNKNOWN TO BC FERRIES. BC FERRIES AND ITS AFFILIATES WILL HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY LOSS OR DAMAGE OF BAGGAGE OR OTHER PROPERTY, DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND ITS DIRECT CONTROL AND WILL HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR FOR ANY ACTS OF ANY GOVERNMENT OR AUTHORITY. WHERE THE LIMITATION OR THE EXCLUSION OF CERTAIN TYPES OF DAMAGES IS NOT ALLOWED, THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THESE TERMS WILL NOT APPLY ONLY IF AND TO THE EXTENT THAT THE LAWS OF A COMPETENT JURISDICTION REQUIRE LIABILITIES BEYOND AND/OR DESPITE THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THESE TERMS.  

“FORCE MAJEURE” MEANS AN EVENT THAT IS BEYOND THE REASONABLE CONTROL AND WITHOUT THE FAULT OF BC FERRIES OR A THIRD-PARTY SUPPLIER AND INCLUDES, BUT IS NOT LIMITED TO, ACTS OF GOD, CHANGES IN THE LAWS OF BRITISH COLUMBIA OR CANADA, GOVERNMENTAL RESTRICTIONS OR CONTROL ON IMPORTS, EXPORTS OR FOREIGN EXCHANGE, WARS (DECLARED OR UNDECLARED), FIRES, FLOODS, STORMS, ACCIDENTS TO OR BREAKDOWN OF VESSELS, MACHINERY OR EQUIPMENT, EPIDEMICS, QUARANTINE RESTRICTIONS, STRIKES (INCLUDING ILLEGAL WORK STOPPAGES OR SLOWDOWNS), LOCKOUTS, LABOUR SHORTAGES, FREIGHT EMBARGOES, POWER FAILURES OR A REFUSAL OF ANY THIRD-PARTY PROVIDER TO PROVIDE THE SERVICES.
Limit on Damages and Claims

NOTWITHSTANDING ANY OTHER PROVISIONS OF THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL THE AGGREGATE OF BC FERRIES’ LIABILITY IN RESPECT OF THE SERVICES EXCEED THE CHARGES ACTUALLY PAID BY YOU FOR THE SERVICES OR, IN THE EVENT THAT YOU HAVE NOT PAID ANY CHARGES IN RESPECT OF THE SERVICES, A MAXIMUM OF CDN $100. ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES.  OTHERWISE, UNLESS AND TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAWS, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Indemnity
You hereby agree to indemnify and keep BC Ferries, its partners, affiliates and associates and their respective directors, officers, employees and agents indemnified fully against all liabilities, damages, claims, losses, costs and expenses of any kind or nature, which they may incur to a third party or you as a result of your breach of the provisions of these Terms, your negligence or wilful misconduct, your misuse of the Services or your violation of any law or the rights of a third party.
Applicable Law and Jurisdiction
These Terms are governed by the laws of British Columbia and the laws of Canada that apply in British Columbia. 
Dispute Resolution
Any dispute arising out of or in connection with your use of the Services will be referred to and finally resolved by arbitration administered by the BC International Arbitration Centre pursuant to its rules. The seat of the arbitration will be Vancouver, British Columbia. If for any reason this arbitration clause is deemed inapplicable or invalid, you waive, to the fullest extent allowed by law, any claim to recover punitive or exemplary damages and any right to pursue any claim on a class or consolidated basis or in a representative capacity.
Separate Terms
i.    Separate terms and conditions will apply to Services provided by third-party suppliers even if they are purchased through BC Ferries. You acknowledge that some third-party suppliers may require you to agree to their terms and conditions (including liability waivers) before you can use or participate in the Services that they offer. You agree to comply with any separate terms and conditions imposed on you and acknowledge that failure to do so may result in the cancellation of reservations, denial of Services, loss of pre-paid amounts or deposits, or the exercise of other rights BC Ferries or third-party suppliers may have.

ii.    Separate terms and conditions also apply to your use, if any, of the BC Ferries Vacations website at www.bcferries.com/vacations, which terms and conditions may be reviewed at that website.
 
Changes to Terms
BC Ferries reserves the right to change these Terms at any time by posting amended Terms on www.bcferries.com/vacations. The amended Terms will be effective immediately, and by continuing to use the Website and/or the Services you agree to be bound by the amended Terms.  We encourage you to periodically revisit this page to review the Terms as modified from time to time.
Collection, Use and Disclosure of Personal Information
BC Ferries collects, uses, and discloses your personal information as authorized by the Freedom of Information and Protection of Privacy Act and as set out in the BC Ferries website privacy statement (the “Privacy Statement”). The Privacy Statement is incorporated into these Terms and is available at https://bcferries.com/privacy-statement.html

BC Ferries collects, uses and discloses your personal information for the purpose of vacation planning and reservation services. By providing personal information to BC Ferries, you consent to the use and disclosure of personal information as set out in these Terms and in accordance with the Privacy Statement. By purchasing Services, you are expressly agreeing that BC Ferries may provide your personal information to third-party suppliers related to the Services that you purchased.  If you have questions about the collection, use or disclosure of personal information for the stated purpose, contact BC Ferries at 1-888-223-3779, ext 3.
Access to Services
You must be a minimum of nineteen years old to reserve or purchase any Services, subject to minimum age restrictions imposed by individual providers of the Services.  BC Ferries may without notice terminate or suspend your access to the Services and to its website(s) for any reason, including if you use the Services in any manner that is prohibited by these Terms. If BC Ferries provides you with notice of termination or suspension of your access to any BC Ferries website and you subsequently book any Services, BC Ferries may cancel those bookings for Services without liability.
Miscellaneous
You acknowledge that your breach (or attempt or threat to breach) of these Terms will cause irreparable harm to BC Ferries and that BC Ferries will have a right to seek an appropriate order from a court of competent jurisdiction restraining you from any further breaches (or attempted or threatened breaches). If any provision of these Terms is determined by any court of competent jurisdiction to be illegal or unenforceable, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect. These Terms constitute the entire agreement between you and BC Ferries with respect to the subject matter hereof and cancel and supersede any prior understandings and agreements between us with respect thereto. There are no representations, warranties, terms, conditions, undertakings or collateral agreements, express, implied or statutory, between the parties other than as expressly set forth in these Terms. The Privacy Statement, BC Ferries’ Conditions of Carriage, available at bcferries.com/terms-and-conditions and the BC Ferries Rules and Requirements, available at bcferries.com/terms-and-conditions as well as any other policy or rules that apply to any Services, as amended from time to time, are incorporated by reference and are part of these Terms.

BC Ferries Vacations; Consumer Protection # 48839
 

BC Ferries Vacations Packages - Northern Routes

General
“Northern Route” is in reference to any of the following BC Ferries sailing routes: 
  • Bella Coola – Port Hardy (Bear Cove)
  • Central Coast Connector Service – Bella Bella
  • Ocean Falls, Bella Coola & Shearwater
  • Graham Island (Skidegate) – Moresby Island (Alliford Bay)
  • Graham Island (Skidegate) – Prince Rupert
  • Port Hardy (Bear Cove) – Prince Rupert. 
Vouchers issued by BC Ferries Vacations for travel packages are not interchangeable between routes. Vouchers are only valid on the route and date shown thereon.

Unless specifically stated otherwise, all prices are quoted in Canadian Dollars, are per person based on double occupancy and exclude taxes, fees and surcharges. Prices and Services are subject to availability and subject to change without notice. Please note the following:
 
  • BC Ferries reserves the right to pass on any additional costs charged by its suppliers.
 
  • BC Ferries strongly recommends that you purchase third-party cancellation insurance.
 
  • Prices for single, triple, quad and child occupancy are available upon request.
 
  • "Standard vehicle" rates are applicable to passenger vehicles up to 20 feet in length and 7 feet in height
 
  • Reservations will not be honoured if you:
    • Arrive after the reservation check-in has closed, ninety (90) minutes prior to the scheduled departure.
    • Arrive before the reservation check-in has opened, more than one hundred and twenty (120) minutes prior to the scheduled departure.
However, you may travel on the next available sailing (based on deck space availability).
 
  • Reservations will only be honoured for the specific sailing you reserve and are valid only for the type and length of vehicle specified by you. If your booked vehicle length differs by more than five (5) feet (1.5 metres) at check-in, your reservation will not be honoured.
 
  • Changes to your booked vehicle length, sailing date and time can be made by accessing your account online or by contacting our Customer Service Centre at 1-888-BC FERRY (1-888-223-3779 Ext. 3), 604-673-2440, or +8001BCFERRY (+80012233779) toll-free from outside Canada and the USA.
Check-in and check-out times vary by accommodation property and may not coincide with ferry arrival and departure times.
 
  • Refunds for unused Services are not provided in the event of your early departure from an accommodation property. If you decide to check out later than the specified check-out time, you are responsible to pay any additional charges that the property may impose directly to the property. 
  • BC Ferries will forward requests for specific room types, bedding configurations and other room requests to the booked property, however, BC Ferries cannot and does not guarantee that the third-party supplier will comply with the request. 
  • BC Ferries makes reasonable efforts to ensure that the property information described in marketing and other materials related to the Services is current and accurate; however, BC Ferries will not be responsible for changes to a property, its services or any inconveniences resulting from construction or maintenance at a property. 
Taxes and Fees
You agree that at the time of booking you will be charged any taxes, fees, surcharges or tariffs applicable to your reservation, including Goods and Services Tax, Harmonized Sales Tax, Provincial Sales Tax, Hotel Room Tax, Municipal and Regional District Tax (MRDT), and any other taxes as applicable. Fuel surcharges may also be charged in certain circumstances.
Booking Cancellations, Changes to Services, No Shows
If you wish to cancel or change an existing travel package reservation made through BC Ferries Vacations or if you do not use the Services or products provided by BC Ferries or third party providers at the time for which they are reserved, the following apply:
  • Cancellations for packages including travel on a Northern Route: 
  • Bella Coola – Port Hardy (Bear Cove)
  • Central Coast Connector Service – Bella Bella, Ocean Falls, Bella Coola, Shearwater
  • Graham Island (Skidegate) – Moresby Island (Alliford Bay)
  • Graham Island (Skidegate) – Prince Rupert
  • Port Hardy (Bear Cove) – Prince Rupert 

i.    If you cancel seven (7) or more full days prior to the date of the reserved Services, BC Ferries will refund the money you paid for the Services, less a $100 processing fee per booking.

ii.    If you cancel fewer than seven (7) full days prior to the date of the reserved Services, none of the money you paid for the Services will be refunded.

iii.    Notwithstanding the foregoing, no refund will be provided if BC Ferries’ contractual obligations with a third party supplier providing the Services do not allow BC Ferries to obtain a refund of sums paid by BC Ferries to the third party supplier on your behalf. Additional terms and conditions may apply to group bookings of parties of ten (10) or more.

iv.    Haida Gwaii Escape Packages: If you cancel more than ninety (90) full days prior to the date of the reserved Services, BC Ferries will refund the money you paid for the Services less a $400 cancellation fee; if you cancel between sixty (60) and ninety (90) full days prior to the date of the reserved Services, BC Ferries will refund 50% of the money you paid for the Services; if you cancel within fifty-nine (59) full days prior to the date of the reserved Services, none of the money you paid for the Services will be refunded. 

Changes to packages including travel on a Northern Route:

i.    Subject to subsection (i), if you change your Northern Route package reserved services seven (7) or more full days prior to the date of the reserved Services, BC Ferries will charge you a $100 processing fee per booking to make the change.

ii.    If you change the date of your Northern Route package reserved accommodation services seven (7) or more full days prior to the original date of the reserved Services, BC Ferries will charge you a $100 change fee per booking to make the change.

iii.    You may not make any changes to reserved Northern Services fewer than seven (7) full days prior to the date of the reserved Services.

iv.    If you arrive at the terminal before the required time to claim your reservation on the date of the reserved Services, you may travel on the next available sailing based on deck space availability.

v.    If you arrive at the terminal after the required time to claim your reservation on the date of the reserved Services, you may travel on the next available sailing based on deck space availability.

vi.    If you choose to travel on a different date than that of the reserved Services without contacting BC Ferries Vacations to modify your sailing time in advance, none of the money you paid for the transportation Services will be refunded.

vii.    If you are travelling on an open ticket, your voucher is valid for any sailing on the specific route and date of the Services, based on order of arrival at the terminal and deck space availability.

viii.    In the event that the number of vehicles which or individuals who wish to use the booked Services is greater than the number reserved, BC Ferries and/or its third party supplier will charge you for any additional vehicles and/or individuals. In addition, you acknowledge that any vehicles or individuals exceeding the number reserved are not entitled to use the reserved Services and will only be provided with Services based on availability.

ix.    In the event that the price of the changed Services is greater than the price of the reserved Services, you will be responsible for any additional charges which occur because of the requested change.

x.    Notwithstanding the foregoing, changes to reservations may not be possible if BC Ferries’ contractual obligations with a third party supplier providing the Services (or that supplier’s policies) do not allow for changes at the time the request is made. Additional terms and conditions may apply to group bookings.

No-Shows:

Subject to any permitted cancellations or changes as set out above, if you do not use the Services at the time for which they are reserved, none of the money you paid for the Services will be refunded.
 
Documentation, Insurance, Incidental Expenses
You are solely responsible for determining what documentation you may be required to present in connection with your use of the Services, including a passport or other identification, visas or certificates.  BC Ferries will not be responsible for any loss you incur as a result of not carrying the required travel documentation. In addition, BC Ferries will not be responsible if you are refused entry into any country, state, province or other jurisdiction for any reason. You are solely responsible for the purchase of any travel or other insurance in connection with your use of the Services. Insurance is not included in the Services. Unless otherwise confirmed in writing by BC Ferries to you, you are solely responsible for the cost and payment of expenses that are incidental to the Services, such as phone charges, internet charges, gratuities, airport transfers and other fees, charges and incidental expenses.
No Warranties and No Liability
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED ON AN “AS IS”, “WITHOUT ANY WARRANTIES”, AND “WITHOUT ANY LIABILITY” BASIS.  THE PARTIES TO THESE TERMS ACKNOWLEDGE AND AGREE THAT THIS LIMITATION OF LIABILITY IS REASONABLE IN THE CIRCUMSTANCES.

BC FERRIES AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, ACCURACY, COMPLETENESS, OR TIMELINESS OF THE SERVICES OR MATERIALS RELATED TO THE SERVICES, WHICH MATERIALS MAY CONTAIN ERRORS, INCLUDING PRICING ERRORS AND ERRORS IN THE DESCRIPTION OF THE TRAVEL PRODUCTS. BC FERRIES EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON PENDING RESERVATIONS.  THIS RIGHT APPLIES REGARDLESS OF WHETHER YOUR RESERVATION HAS BEEN CONFIRMED OR YOU HAVE BEEN CHARGED FOR IT. 

IN THE CASE OF A PRICING ERROR, BC FERRIES WILL OFFER YOU THE OPTION TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR BC FERRIES WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. BC FERRIES AND ITS AFFILIATES DISCLAIM AND EXCLUDE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS REGARDING USE OF THE SERVICES, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, WHETHER EXPRESS OR IMPLIED AND WHETHER ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. BC FERRIES AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR ANY INJURY, ACCIDENTS OR DEATH, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OR THE AVAILABILITY OF THE SERVICES, INCLUDING WITHOUT LIMITATION ANY BUSINESS INTERRUPTION, LOSS OF USE, LOST DATA, LOST PROFITS, FAILURE TO REALIZE EXPECTED SAVINGS, OR ANY PECUNIARY LOSS, WHETHER IN AN ACTION OF CONTRACT, CIVIL LIABILITY, NEGLIGENCE, OR OTHER TORTIOUS ACTION, EVEN IF BC FERRIES OR ITS AFFILIATES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE REASONABLY FORESEEABLE. 

THE THIRD-PARTY SUPPLIERS PROVIDING SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF BC FERRIES OR ANY OF ITS AFFILIATES.  BC FERRIES AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH THIRD-PARTY SUPPLIERS OR AGENTS OF THIRD-PARTY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM.  THIRD-PARTY SUPPLIERS MAY IMPOSE TARIFFS AND CONDITIONS THAT ARE UNKNOWN TO BC FERRIES. BC FERRIES AND ITS AFFILIATES WILL HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY LOSS OR DAMAGE OF BAGGAGE OR OTHER PROPERTY, DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND ITS DIRECT CONTROL AND WILL HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR FOR ANY ACTS OF ANY GOVERNMENT OR AUTHORITY. WHERE THE LIMITATION OR THE EXCLUSION OF CERTAIN TYPES OF DAMAGES IS NOT ALLOWED, THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THESE TERMS WILL NOT APPLY ONLY IF AND TO THE EXTENT THAT THE LAWS OF A COMPETENT JURISDICTION REQUIRE LIABILITIES BEYOND AND/OR DESPITE THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THESE TERMS.  

“FORCE MAJEURE” MEANS AN EVENT THAT IS BEYOND THE REASONABLE CONTROL AND WITHOUT THE FAULT OF BC FERRIES OR A THIRD-PARTY SUPPLIER AND INCLUDES, BUT IS NOT LIMITED TO, ACTS OF GOD, CHANGES IN THE LAWS OF BRITISH COLUMBIA OR CANADA, GOVERNMENTAL RESTRICTIONS OR CONTROL ON IMPORTS, EXPORTS OR FOREIGN EXCHANGE, WARS (DECLARED OR UNDECLARED), FIRES, FLOODS, STORMS, ACCIDENTS TO OR BREAKDOWN OF VESSELS, MACHINERY OR EQUIPMENT, EPIDEMICS, QUARANTINE RESTRICTIONS, STRIKES (INCLUDING ILLEGAL WORK STOPPAGES OR SLOWDOWNS), LOCKOUTS, LABOUR SHORTAGES, FREIGHT EMBARGOES, POWER FAILURES OR A REFUSAL OF ANY THIRD-PARTY PROVIDER TO PROVIDE THE SERVICES.
Limit on Damages and Claims

NOTWITHSTANDING ANY OTHER PROVISIONS OF THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL THE AGGREGATE OF BC FERRIES’ LIABILITY IN RESPECT OF THE SERVICES EXCEED THE CHARGES ACTUALLY PAID BY YOU FOR THE SERVICES OR, IN THE EVENT THAT YOU HAVE NOT PAID ANY CHARGES IN RESPECT OF THE SERVICES, A MAXIMUM OF CDN $100. ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES.  OTHERWISE, UNLESS AND TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAWS, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Indemnity
You hereby agree to indemnify and keep BC Ferries, its partners, affiliates and associates and their respective directors, officers, employees and agents indemnified fully against all liabilities, damages, claims, losses, costs and expenses of any kind or nature, which they may incur to a third party or you as a result of your breach of the provisions of these Terms, your negligence or wilful misconduct, your misuse of the Services or your violation of any law or the rights of a third party.
Applicable Law and Jurisdiction
These Terms are governed by the laws of British Columbia and the laws of Canada that apply in British Columbia. 
Dispute Resolution
Any dispute arising out of or in connection with your use of the Services will be referred to and finally resolved by arbitration administered by the BC International Arbitration Centre pursuant to its rules. The seat of the arbitration will be Vancouver, British Columbia. If for any reason this arbitration clause is deemed inapplicable or invalid, you waive, to the fullest extent allowed by law, any claim to recover punitive or exemplary damages and any right to pursue any claim on a class or consolidated basis or in a representative capacity.
Separate Terms
i.    Separate terms and conditions will apply to Services provided by third-party suppliers even if they are purchased through BC Ferries. You acknowledge that some third-party suppliers may require you to agree to their terms and conditions (including liability waivers) before you can use or participate in the Services that they offer. You agree to comply with any separate terms and conditions imposed on you and acknowledge that failure to do so may result in the cancellation of reservations, denial of Services, loss of pre-paid amounts or deposits, or the exercise of other rights BC Ferries or third-party suppliers may have.

ii.    Separate terms and conditions also apply to your use, if any, of the BC Ferries Vacations website at www.bcferries.com/vacations, which terms and conditions may be reviewed at that website.
 
Changes to Terms
BC Ferries reserves the right to change these Terms at any time by posting amended Terms on www.bcferries.com/vacations. The amended Terms will be effective immediately, and by continuing to use the Website and/or the Services you agree to be bound by the amended Terms.  We encourage you to periodically revisit this page to review the Terms as modified from time to time.
Collection, Use and Disclosure of Personal Information
BC Ferries collects, uses, and discloses your personal information as authorized by the Freedom of Information and Protection of Privacy Act and as set out in the BC Ferries website privacy statement (the “Privacy Statement”). The Privacy Statement is incorporated into these Terms and is available at https://bcferries.com/privacy-statement.html

BC Ferries collects, uses and discloses your personal information for the purpose of vacation planning and reservation services. By providing personal information to BC Ferries, you consent to the use and disclosure of personal information as set out in these Terms and in accordance with the Privacy Statement. By purchasing Services, you are expressly agreeing that BC Ferries may provide your personal information to third-party suppliers related to the Services that you purchased.  If you have questions about the collection, use or disclosure of personal information for the stated purpose, contact BC Ferries at 1-888-223-3779, ext 3.
Access to Services
You must be a minimum of nineteen years old to reserve or purchase any Services, subject to minimum age restrictions imposed by individual providers of the Services.  BC Ferries may without notice terminate or suspend your access to the Services and to its website(s) for any reason, including if you use the Services in any manner that is prohibited by these Terms. If BC Ferries provides you with notice of termination or suspension of your access to any BC Ferries website and you subsequently book any Services, BC Ferries may cancel those bookings for Services without liability.
Miscellaneous
You acknowledge that your breach (or attempt or threat to breach) of these Terms will cause irreparable harm to BC Ferries and that BC Ferries will have a right to seek an appropriate order from a court of competent jurisdiction restraining you from any further breaches (or attempted or threatened breaches). If any provision of these Terms is determined by any court of competent jurisdiction to be illegal or unenforceable, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect. These Terms constitute the entire agreement between you and BC Ferries with respect to the subject matter hereof and cancel and supersede any prior understandings and agreements between us with respect thereto. There are no representations, warranties, terms, conditions, undertakings or collateral agreements, express, implied or statutory, between the parties other than as expressly set forth in these Terms. The Privacy Statement, BC Ferries’ Conditions of Carriage, available at bcferries.com/terms-and-conditions and the BC Ferries Rules and Requirements, available at bcferries.com/terms-and-conditions as well as any other policy or rules that apply to any Services, as amended from time to time, are incorporated by reference and are part of these Terms.

BC Ferries Vacations; Consumer Protection # 48839