Q. If I book a Saver fare, can I change my sailing? What is the cut-off time for making a change?
A. You can change your sailing up to one hour before the scheduled departure time of your original booking for a $5 fee. If you change your Saver fare to a sailing where there are no Saver fares available or only more expensive Saver fares available, you will need to pay the difference in price. If there are no Saver fares available, you will no longer receive the extra length discount of 50% off per additional foot over 20 feet (6.10 m). Set up a BC Ferries account online
to easily create and change bookings with ease. Bookings made online (as a guest or logged in customer) can be adjusted using the edit your booking link found in your booking confirmation email.
If you’ve made a booking as a guest through the Customer Service Centre
, you will need to contact the Customer Service Centre to modify your booking. If you have an account, you can log in to make any changes.
Q. Can I cancel a Saver fare booking?
A. Yes, you can cancel your booking up to three days before for a full refund, less a $5 cancellation fee, or up to 11:59 p.m. the day before departure for a refund of the fare, less a $20 cancellation fee. There are no refunds on day of departure.
Q. What happens if I have fewer/more passengers than what was booked and paid for online?
A. If you check-in at the terminal with fewer passengers than you booked and paid for, and the booking has not been changed prior to check-in, the ticket agent will issue you a refund for the difference.
If you check-in at the terminal with more passengers than you booked and paid for, the ticket agent will charge you the additional passenger fare(s).
Please update the number of passengers online or by contacting our Customer Service Centre up to one hour before your scheduled departure time.
Q. What happens if my vehicle is different from what was booked online?
A. To streamline terminal check-in, please update the length or type of your vehicle online in advance of checking in for your sailing. You can also do this by calling the Customer Service Centre
up to one hour before your scheduled departure time.
Subject to space availability, if you have booked a Saver Fare you can:
View a full list of our booking cancellation and change policies
- Change the size of your vehicle and either pay or receive a refund for any price difference
If you arrive at the terminal and your vehicle height is different than what you reserved online, your reservation will not be honoured. You will be boarded after reserved customers in the order you arrive on the next available sailing, based on space availability.
If your vehicle is longer than what you reserved, you will need to pay the difference in price. If your reserved vehicle length differs by more than 5 feet (1.5 meters) at check-in, your booking will not be honoured.