Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 

 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained

 

* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
 
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.

 

Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions

 

Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
 

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see malahatnation.com.

 

Northern routes

For more information on our current Northern schedules, visit bcferries.com/schedules.

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.

 

BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email vacations@bcferries.com. Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm

 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.

 

We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.

Read more

For Immediate Release
20-017
April 3, 2020

Service levels adjusted due to COVID-19 pandemic


VICTORIA – BC Ferries is adjusting service levels across multiple routes for the next 60 days to protect the health and safety of communities and ferry workers, ensure the resiliency of the coastal ferry service, and better match ferry service to current demand. The Coastal Ferry Services Contract with the Province of British Columbia has been amended to permit these service reductions.

Across the ferry network, capacity will be reduced by approximately half over this time last year. Most service reductions will go into effect on Saturday, April 4 for a period of 60 days. During this time, BC Ferries will monitor service levels in conjunction with the Province to ensure essential service levels are maintained and to determine when services should resume to normal levels.

“These changes are designed to ensure we have sufficient capacity to allow the flow of essential goods, services, supplies and workers to their destinations,” said Mark Collins, BC Ferries’ President and CEO. “We will continue to transport the goods communities rely on, and we will get people to where they need to go.”

Effective Saturday, April 4, 2020, service level adjustments are as follows:
  • Regular sailings on the Tsawwassen - Swartz Bay and Tsawwassen - Duke Point are reduced to four round trips a day from the present eight on both routes
  • Four additional “cargo only” round trips will be provided on the Tsawwassen - Duke Point route, to ensure essential goods are transported to and from Vancouver Island
  • Service on the Langdale – Horseshoe Bay route is reduced to six round trips a day from the present eight
  • All service on the Horseshoe Bay - Nanaimo route is suspended
  • All service on the Mill Bay - Brentwood Bay route is suspended
  • For northern and mid-coast communities, service will continue to operate at the current off-peak (winter) service levels. The summer direct service from Bella Coola to Port Hardy will not be introduced at this time
  • Changes will be coming to the Tsawwassen – Southern Gulf Islands and Swartz Bay – Southern Gulf Islands service. Details are currently being finalized and will be announced soon.
The remaining routes and schedules are unchanged for now. Maintaining the delivery of essential goods and services and ensuring that health care and other essential workers can continue to use the ferry to commute to work will be a priority.

“Through this challenging time, our employees have demonstrated courage and determination to support coastal ferry service,” said Collins. “Unfortunately, these service level reductions will result in temporary layoffs for hundreds of dedicated and loyal employees. Our goal is to keep the temporary layoffs to as short as possible. We need all these skilled people back as soon as possible to help restore ferry services when traffic returns.”

BC Ferries is dedicated to providing a safe and healthy travel experience for its passengers and employees. At this time, the company is advising customers to avoid any non-essential travel. For those that need to travel, additional measures have been put in place to keep customers and crew healthy and safe.

For schedules and information about travelling with BC Ferries during the COVID-19 situation, visit bcferries.com.

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Media Contact:
BC Ferries, Media Relations Victoria:
(250) 978-1267

Customer Contact:
Victoria: (250) 386-3431
Toll-free: 1-888-BCFERRY (1-888-223-3779)

British Columbia Ferry Services Inc., 500-1321 Blanshard Street, Victoria, BC V8W 0B7
Note to newsrooms: For urgent media inquiries off-hours, call our emergency pager at (250) 516-7211.

Schedule Adjustments Effective Saturday, April 4:
  • Tsawwassen – Swartz Bay (Vancouver – Victoria) will operate with four departures from each terminal daily:
    • Exit Swartz Bay: 9am, 1pm, 3pm and 7pm
    • Exit Tsawwassen: 7am, 11am, 5pm, 9pm
       
  • Tsawwassen – Duke Point (Vancouver – Nanaimo) route will operate with four departures from each terminal daily:
    • Exit Tsawwassen: 7:45am, 12:45pm, 5:45pm, 10:45pm
    • Exit Duke Point: 5:15am, 10:15am, 3:15pm, 8:15pm
       
  • Tsawwassen – Duke Point (Vancouver – Nanaimo) route will operate with four CARGO ONLY departures from each terminal Monday through Friday. These sailings are reserved for the movement of commercial goods and essential service workers. Schedule as follows:
    • Exit Tsawwassen: 5:15am, 10:15am, 3:15pm, 8:15pm
    • Exit Duke Point: 7:45am, 12:45pm, 5:45pm, 10:45pm
       
  • Horseshoe Bay – Langdale (West Vancouver – Sunshine Coast) route will operate with six departures from each terminal daily:
    • Exit Langdale: 6:20am, 8:40am, 10:50am, 3:15pm, 5:25pm, 7:40pm
    • Exit Horseshoe Bay: 7:30am, 9:45am, 11:55am, 4:20pm, 6:35pm, 8:45pm
       
  • Inside Passage-Central Coast-Bella Coola and Haida Gwaii Schedules
    • Visit bcferries.com for schedule details on northern routes