Skip the wait on hold

Schedule a time for us to give you a call and assist with your issue that can't be resolved online. For urgent matters, please contact our Customer Service Centre directly at 1-888-223-3779.

Note: Customer Service Centre agents are unable to assist with Vacations bookings. For assistance with an issue related to a Vacations booking, call the Vacations Centre at 1-888-223-3779 Ext. 3.

Customer Service Centre

Monday to Friday: 7:00 am - 10:00 pm

Saturday and Sunday: 7:00 am - 7:00 pm

Only available callback times will appear on the callback form. Customer Service Centre agents are unable to assist with BC Ferries Vacations bookings. The BC Ferries callback service is not available outside Canada or USA. If you are outside of these countries, visit the contact us page to see international numbers. Customers are limited to one callback request at a time. You will receive an SMS notification to confirm your request. (SMS rates apply)

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