Why do some routes have Current Conditions pages and others do not?
Current Conditions is available at terminals with Traffic Towers. We are looking into adding additional routes where we can install cameras for live traffic tracking.
How do we calculate Estimated Deck Space Available?
Estimated Deck Space Available is the approximate percentage of vehicle deck space that remains available for sale on a particular sailing. It is calculated after counting the number of customers booked in advance and the number of drive-up customers already checked in at the terminal. This percentage changes as more vehicles are processed through the ticket booth. There may be space available for additional vehicles depending on how many customers do not show up for their bookings, the size of vehicles that arrive, and the ability of our deck crew to fit more cars beyond reservable space.
Around 10–20% of customers do not check-in for their bookings. After the booking check-in window closes, which is around 30* minutes before departure, we free up these spaces for drive-up customers.
*Some exceptions apply, find and review the check-in and cut-off times at your departure terminal.
What does Now Ticketing mean?
The Now Ticketing section of Current Conditions informs customers of the sailing currently being sold at the ticket booth. It indicates for those customers without a reservation in the pre-ticketing area with the sailing they can expect to travel on. As sailings become full during the day, Now Ticketing displays the next sailing with available deck space for non-reserved traffic.
Are commercial vehicles calculated as part of Estimated Deck Space Available?
Yes. We calculate all types of vehicle traffic, including commercial vehicles and buses, as part of Mixed Vehicle Deck Space Available calculations. Foot passengers are not calculated as they do not take up vehicle deck space.
Why do the cameras show an empty lot, but Estimated Deck Space Available indicates the sailing is full?
Estimated Deck Space Available includes advanced vehicle bookings. In most cases, these customers can check-in up to 30 minutes* before their sailing. If customers have a booking but haven’t yet arrived, the terminal lot may appear empty.
*Some exceptions apply, find and review the check-in and cut-off times at your departure terminal.
How often is Current Conditions updated?
Current Conditions retrieves live data from all terminals every five minutes.
Why does Current Conditions not show a sailing as delayed until after it departs?
There is currently no way for a terminal to update the anticipated departure time without affecting the scheduled sailing time online.
What is displayed when a sailing is cancelled or late departing?
When a sailing is delayed or cancelled, the sailing will display a message that indicates the reason. This will appear on the Departures/Arrivals page under Status.
Why does Estimated Deck Space Available only show departures for today?
Estimated Deck Space Available is built on a 24-hour clock and is designed to be a near-term planning tool that displays real-time conditions at the terminal. We have recently made updates to Deck Space Available that now show the day’s sailings as well as the first three sailings of the next day.