Service notice - Service Adjustments - January 28 - September 5, 2022
Posted: Saturday, May 07, 2022
Issued May 7, 2022, at 4:40 pm:
This update clarifies information provided in the Service Notice sent May 6 regarding service adjustments on Horseshoe Bay – Departure Bay, Horseshoe Bay – Langdale, and Earls Cove – Saltery Bay routes.
Summer schedules for the Horseshoe Bay – Langdale and Earls Cove – Saltery Bay routes will be in effect starting June 23, 2022. Schedules will have the same number of sailings as in previous summers, though sailing times on Tuesdays and Wednesdays will be different.
As of June 23, 2022 the 5:30pm sailing between Horseshoe Bay and Langdale will return on Mondays, Thursdays, Fridays, and Sundays. There will be no 5:30pm sailing between Horseshoe Bay and Langdale on Tuesdays or Wednesdays this summer season. On these days, customers will have the option of a 4:45pm or 7:05pm sailing from Horseshoe Bay.
As of June 23, 2022, sailings between Earls Cove and Saltery Bay will be offered at the same time every day, without the Tuesday/Wednesday exceptions normally seen in the summer schedule.
These schedule modifications allow us to proactively manage our crew resources on the Horseshoe Bay – Langdale route and provide greater resiliency for summer service by allowing us to fill other vacancies on the route, provide coverage for unexpected absences, and preserve our current crew resources. Changes in schedules are reflected in our online posted schedules.
Our Customer Service Centre will contact customers with bookings on impacted sailings to let them know if we have space available to fit them on an alternate sailing later in the day, or if their booking must be cancelled. In the case of a cancellation, we will refund fees and/or fares. Click here for more information about bookings on cancelled sailings.
We apologize for any inconvenience these service revisions may cause you and appreciate your ongoing patience.
Our goal is to inform our customers as early as possible of any changes to our scheduled sailings. We recommend that for the most up-to-date sailing and departure information, our customers also follow @BCFerries on Twitter, visit our Current Conditions webpage at www.bcferries.com or call us toll free at 1-888-223-3779.