Travel Advisory: Multiple advisories in effect⁠. Check before you travel.

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  1. Cancellations and Revised Schedule - Coastal Celebration - Tsawwassen (Vancouver) - Swartz Bay (Victoria) - View details
  2. Sailing Cancellations/Revised Schedule - Tsawwassen (Vancouver) - Duke Point (Nanaimo) - Queen of Alberni Mechanical Issue - View details
  3. New website - Renew your online account - View details
  4. COVID-19 Update – Important information – Last updated October 6, 2020 - View details

Email us

Vacations Centre
vacations@bcferries.com

Group travel
group.travel@bcferries.com
(or complete a group travel booking form)

Give us a call or connect on social media

7:00 am – 10:00 pm, Monday – Friday
7:00 am – 7:00 pm, Saturday & Sunday

Additional numbers

  • From outside Canada & USA (applicable toll charges apply): +1 250-386-3431
  • BC Ferries Vacations toll-free from outside Canada & USA: +800 1 BC FERRY (+800 1 223-3779)
  • From your Rogers or Telus mobile phone: *BCF (*223)
  • From TTY, call 711 (provide toll-free number 1-888-223-3799 to Telus relay operator)

Share your thoughts

Make a claim

Lost & found

  • Call 1-888-BC-FERRY (1-888-223-3779) if you're looking for an item within 15 days of travel (30 days for wallets and purses), or visit the customer service desk at the terminal
  • View policy and contact information

Scam alerts

  • Be on the lookout for fraudsters posing as legitimate BC Ferries representatives
  • Learn how to avoid email, phone and online scams

Visit our Vacations Centre

9:00 am – 6:00 pm Monday – Friday
10:00 am – 5:30 pm Saturday & Sunday
 
  • 1010 Canada Place, Vancouver, BC  V6C 0B9

Corporate office

Suite 500 – 1321 Blanshard Street, Victoria, BC  V8W 0B7

Additional numbers

  • From outside Canada & USA (applicable toll charges apply): +1 250-386-3431
  • BC Ferries Vacations toll-free from outside Canada & USA: +800 1 BC FERRY (+800 1 223-3779)
  • From your Rogers or Telus mobile phone: *BCF (*223)
  • From TTY, call 711 (provide toll-free number 1-888-223-3799 to Telus relay operator)

Book group travel

Share your thoughts

Make a claim

Lost & found

Visit our Vacations Centre

1010 Canada Place, Vancouver, BC  V6C 0B9

9:00 am – 6:00 pm Monday – Friday
10:00 am – 5:30 pm Saturday & Sunday

Corporate office

Suite 500 – 1321 Blanshard Street, Victoria, BC  V8W 0B7