Your journey. Your safety. Our priority.
Canada-wide recreational travel is back and all BC Ferries routes are open to all types of travel.
Extra cleaning and sanitizing measures will remain in place to ensure a safe travel experience for customers and crew this fall.
Following the direction of the Provincial Health Officer, as of September 2:
- Masks are mandatory in all indoor public spaces on BC Ferries vessels and at terminals for all individuals 12 and older, with the following exceptions:
- when inside a vehicle
- when consuming food or drinks in designated areas
- persons with a medical condition or disability that inhibits the ability to wear a mask
- persons unable to place or remove a mask without assistance
- BC Ferries employees working behind a physical barrier or within employee-only areas, provided physical distancing is maintained
- Proof of vaccination is not required.
- Be respectful of others’ personal space and continue to practice good hygiene, including frequent handwashing.
- If you or anyone in your family feel sick stay home and get tested.
- Find more information on BC’s Restart Plan and how it impacts your travel plans.
We’re asking customers to continue to heed Dr. Bonnie Henry's advice to be kind, be calm, and be safe. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. Any customer who abuses an employee will be denied service.
Travel to Indigenous Communities
In keeping with BC’s Restart Plan, most Indigenous communities in BC are accepting visitors as of June 15th. Haida Gwaii will start to accept visitors from BC and across Canada from July 1st onwards. Before visiting, we recommend that you check the latest information available from the accommodation, activity and local transportation businesses you are planning to visit and use.
Indigenous Tourism BC has a list of Indigenous communities and experiences in the province that are currently open and welcoming visitors, including tips on how to visit responsibly.
When travelling, masks are mandatory in all indoor public spaces on BC Ferries vessels and at terminals for passengers 12 and older, with the above exceptions. Reservations for foot passengers are available for travel between Tsawwassen - Swartz Bay, Tsawwassen - Duke Point, Horseshoe Bay - Departure Bay, Tsawwassen - Southern Gulf Islands, and our North Coast routes, and can now be made online. On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.
Nanaimo (Departure Bay)
Departure Bay terminal is located in Nanaimo on the east coast of Vancouver Island. The terminal is a 5 minute drive north of Nanaimo city centre. Sailings departing from Departure Bay provide service to Horseshoe Bay (Vancouver). Visit the Nanaimo Market Quay for a range of food and shopping options.
With a reservation – Arrive at the terminal 30 to 120 minutes prior to the scheduled departure. Your booking will not be honoured and travel will be based on your order of arrival at the terminal if you arrive before booking check-in has opened, or after booking check-in has closed.
- Booking check-in for foot passenger groups and vehicles opens 120 minutes prior to the scheduled departure.
- Booking check-in for foot passenger groups and vehicles closes 30 minutes prior to the scheduled departure.
Without a reservation – Travel is based on your order of arrival at the terminal.
- Ticket sales and check-in for vehicles close 5 minutes prior to the scheduled sailing departure
- Ticket sales and check-in for foot passengers close 10 minutes prior to the scheduled sailing departure
Assured Loading – If you have an Assured Loading Card and plan to use it, arrive at the terminal 20 to 60 minutes prior to the scheduled departure and provide your card to the ticket agent.
- Accessible washroom
- Accessible parking
- Wheelchairs provided for boarding
- Wheelchair access to ferry
- Boarding assistance available
If you lost an item while travelling with us, you can:
- Report your lost item to the customer service desk at the terminal
- Call 250-722-0181 Ext. 4
Parking at Departure Bay terminal is independently operated and managed by Robbins Parking.
Capacity: 526 spaces
Short term: 177
Long term: 349
Payment options: HONK App (licence plate number required), Visa, Mastercard and American Express.
Short term – display your ticket on your dash
- $1 for 30 minutes, max 2 hours
- $18 per day, ending midnight
- Multiple day parking allowed
Long term – stall number required to purchase parking. Take your ticket with you.
- $6.25 for 6 hours
- $12.50 for 24 hours
- $6.25 for each additional 12 hour period after the first 24 hours
- Onsite parking meters
- If paying by credit card, enter your mobile phone number to receive a text notifying you that your parking is about to expire. You can then follow the text instructions to extend your parking up to 24 hours.
- Cash acceptance
- Meters accept coins only—no change given.
- One meter accepts bill/coins and provides change (yellow colour meter) located in long term lot. For long term parking only.
Mid Island Towing