Frequently asked questions
We’re making changes to the way we distribute service notices for the routes between Metro Vancouver and Vancouver Island, and Metro Vancouver and the Sunshine Coast, to better personalize what you hear from us and to better empower you to find the information you need, when you need it.
We’ll now be sending only the most critical updates directly to your inbox, such as when your sailing is cancelled. If a sailing is delayed more than an hour, you’ll also get an email directly. But if we’re moving a vessel between routes, or running slightly behind schedule, we won’t be filling up your inbox.
All of the information you need to inform your travel plans will still be available 24/7 on our current conditions pages on our website. We’re encouraging customers to check current conditions for their route on BCFerries.com before leaving home.
- Changes to the website to make it easy for customers to find the information they need, including making the link to the current conditions page highly visible from the BCFerries.com homepage
- Using X (formerly Twitter) to let people know that changes are coming and to encourage customers to check current conditions prior to travelling with us
- Signage at our major terminals and on our major vessels
Ticket agents and ship’s crew will also continue to inform customers of impacts like delays, and when elevators are out, so that our customers can make informed decisions about their travel. In addition, customers with reservations will continue to be contacted by us when there are major changes to their sailings, i.e. cancellations, amended departure times, significant impact to travel etc.
We are also planning additional upgrades to provide you with even more personalized information going forward, for example SMS messaging capabilities.
As is the practice today, vessels operating on routes that commonly experience connecting traffic will communicate delays and make adjustments as practicable, with special attention on delays affecting the last connecting sailing of the day. Also, as is the practice today, onboard announcements will assist customers in understanding the impacts of delays to their connecting travel. Connecting travellers are also encouraged to identify themselves at ticket booths, so that ticket agents can pass on information regarding delays that may impact their travel.