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For Immediate Release
20-051
September 22, 2020

BC Ferries' new website provides customers more choice and control

Plan, book and pay online through the device of your choice


VICTORIA – BC Ferries launched its new mobile-friendly website today, which lets customers easily book and manage their bookings online and delivers dynamically updated schedules and current conditions information.

As British Columbians return to safely travelling within B.C., BC Ferries’ new website will make it easier for customers to get where they need to go. The new mobile-friendly website simplifies planning, booking and paying. Customers can take advantage of all the new features, on any device, wherever they are.

Features of the new website include dynamically generated, real-time daily and seasonal schedules available for all routes, as well as travel conditions at major terminals to provide greater travel certainty. Enhanced account management capabilities let customers manage all their bookings in one place, and add, change or cancel bookings with ease on their own. The new trip planner tool helps customers find sailings and calculate fares on any route before travelling.

The BC Ferries and BC Ferries Vacations™ websites have been combined, so creating a customized vacation package with hotel and ferry in the same booking is now more convenient. Customers can choose from over 140 hotels and 35 activities in 65 destinations throughout B.C.

On Northern and Central Coast Routes, customers can now book and pay for vehicle and passenger fares online, including Resident fares. On applicable Northern vessels, cabins and seats are also available to book online in advance, on direct sailings.

Customers with an existing account do not need to recreate their online account. The first time they log in, they will need to re-register their email address and password as a verification process. The system will prompt them to complete this step and they will have full access to their account once they re-register.

An important change for customers and traffic reporters to note is that Current Conditions now displays percentage of space available, rather than percentage full.

As BC Ferries navigates these uncertain times, the company continues to work to keep everyone safe and make travelling the Coast a better experience than ever. BC Ferries is listening to customers and evolving the website. The company invites customers to share their feedback and suggestions about the new website. Please visit bcferries.com and submit comments using the Feedback tab.
 
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Media Contact:
BC Ferries, Communications
Victoria: (250) 978-1267

Customer Contact:
Victoria: (250) 386-3431
Toll-free: 1-888-BCFERRY (1-888-223-3779)

Note to newsrooms: For urgent media inquiries off-hours, call our off-hours at (250) 516-7211.