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For Immediate Release
21-013
April 30, 2021

BC Ferries cancels summer trial to test better connectivity for the Sunshine Coast

VICTORIA – In a series of consultations held by BC Ferries with residents of the Sunshine Coast last fall, users of the Langdale ferry route voiced concerns about the stress and anxiety of ferry travel, especially in the peak season. Uncertainty in travel times, long waits at congested terminals and lack of available reservations were also noted as concerns. Participants wanted solutions that would help them plan ahead and make their travel easier.

In response, BC Ferries proposed a temporary 3.5-month trial of new fare and reservation options that may have addressed these concerns. The intent was to test whether concepts of improved customer service in successful use elsewhere in the BC Ferries system would work on the Langdale route. After the trial, the results would be reviewed with the community and next steps determined.

“Unfortunately, the proposed Trial has become a divisive issue in the community, which certainly was not the intent,” said Mark Collins, President and CEO of BC Ferries. “As a result, we will forego the Trial and operate the route in the usual manner this summer. It is evident that the issues are complex and more community conversation is needed before change can be considered. We extend our thanks to the many community leaders and elected representatives for their assistance in considering this proposal.”

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Media Contact:
BC Ferries, Media Relations
Victoria: (250) 978-1267

Customer Contact:
Victoria: (250) 386-3431
Toll-free: 1-888-BCFERRY (1-888-223-3779)

Note to newsrooms: For urgent media inquiries off-hours, call our emergency line at (250) 516-7211.
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