Travel Advisory: COVID-19 Update - Important information - Last updated April 23, 2021 View ×

Essential travel only, new travel restrictions

In support of the provincial travel restrictions Order M172 that went into effect on April 23, BC Ferries will deny travel to customers, including recreational vehicles, crossing between different health regions as defined by the Order. This affects the following routes:

  • Tsawwassen – Swartz Bay
  • Tsawwassen – Duke Point
  • Tsawwassen – Southern Gulf Islands
  • Horseshoe Bay – Departure Bay
  • Comox – Powell River
  • Port Hardy – Prince Rupert

Customers travelling on these routes will be asked if their travel is essential, and denied passage if it is not essential. Customers travelling on routes that operate within the same regional zone will be reminded they should be avoiding non-essential travel at this time. These restrictions are in effect until May 25th. 

Find out more about these restrictions including what the Province deems as reasons for essential travel here.
 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries.  Learn more.
 

Transport Canada screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.  Learn more.
 

Indigenous Communities 

The Province of British Columbia advises that many First Nations communities have declared a state of emergency and enacted COVID-19 community protection by-laws including travel bans for non-residents and non-essential visitors. It is important to respect these restrictions in addition to the province-wide travel advisory. For more information, click here

 

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.
 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.
  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins
  • For more information on schedules visit bcferries.com/schedules

 

Read more

For Immediate Release
21-013
April 30, 2021

BC Ferries cancels summer trial to test better connectivity for the Sunshine Coast

VICTORIA – In a series of consultations held by BC Ferries with residents of the Sunshine Coast last fall, users of the Langdale ferry route voiced concerns about the stress and anxiety of ferry travel, especially in the peak season. Uncertainty in travel times, long waits at congested terminals and lack of available reservations were also noted as concerns. Participants wanted solutions that would help them plan ahead and make their travel easier.

In response, BC Ferries proposed a temporary 3.5-month trial of new fare and reservation options that may have addressed these concerns. The intent was to test whether concepts of improved customer service in successful use elsewhere in the BC Ferries system would work on the Langdale route. After the trial, the results would be reviewed with the community and next steps determined.

“Unfortunately, the proposed Trial has become a divisive issue in the community, which certainly was not the intent,” said Mark Collins, President and CEO of BC Ferries. “As a result, we will forego the Trial and operate the route in the usual manner this summer. It is evident that the issues are complex and more community conversation is needed before change can be considered. We extend our thanks to the many community leaders and elected representatives for their assistance in considering this proposal.”

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Media Contact:
BC Ferries, Media Relations
Victoria: (250) 978-1267

Customer Contact:
Victoria: (250) 386-3431
Toll-free: 1-888-BCFERRY (1-888-223-3779)

Note to newsrooms: For urgent media inquiries off-hours, call our emergency line at (250) 516-7211.