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For Immediate Release
23-006
March 13, 2023

A NEW APP TO PERSONALIZE YOUR FERRY BOOKING EXPERIENCE


VICTORIA – Customers can now manage trips their way with the new BC Ferries app. Designed with convenience in mind, the app makes it easier to make bookings, manage trips, check-in seamlessly at the terminal and find travel information with fewer clicks.

The app’s ability to save travel preferences allows customers to check schedules and current conditions quickly on their favourite routes. The new Express book feature adds speed and efficiency for users booking the next available sailing from a saved travel preference. 

“The app is about giving customers the tools needed to enhance their trip-planning experience through their mobile device,” said Janet Carson, Vice President, Marketing and Customer Experience. “The BC Ferries app is the latest enhancement to our online services following the rollout of the new website in 2020 and a new Saver fare structure in 2021.”

             New features and enhancements include: 

Travel Preferences: Allows customers to save travel details for quick access to schedules and current conditions and make faster bookings on frequently travelled routes.

Current Conditions: Route sailing status and estimated deck space will be easier to view with the updated app layout. 

Making and Managing Bookings: New designs and personalized travel preferences will enable easier bookings. Customers can quickly jump to the next available sailing with the new Express book feature, and manage existing bookings on-the-go.

Schedules: Enhanced features on daily and seasonal schedules and the introduction of travel preferences will make it easier to trip plan. 

Alerts: Gives customers the option to receive timely push- notifications for service notices and upcoming sailing reminders on their device.

Seamless check-in: Customers can find their upcoming trips on their app dashboard to access the booking barcode for seamless check-in at the terminal.

Using an account unlocks the full potential of the app. Customers can login with their existing account, or create a new account on bcferries.com before downloading the app for access to the travel preferences, express bookings and alerts. 

The app is available for download through the App Store or Google Play Store.

Last year there were nearly three million bookings through the BC Ferries website. 

This is BC Ferries first release and the company already has plans for new features and functionality. The app will also continue to evolve based on feedback from customers and evolving digital trends.

For more information on the BC Ferries app visit bcferries.com/app
 
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Media Contact:
BC Ferries, Media Relations
Victoria: (250) 978-1267

Customer Contact:
Victoria: (250) 410-1465
Toll-free: 1-888-BCFERRY (1-888-223-3779)

Note to newsrooms: For urgent media inquiries off-hours, call our off-hours line at (250) 516-7211.
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