Service notice - Sailing Cancellations - Tuesday, September 5 - Monday, October 9

Posted:   Thursday, August 31, 2023

Issued on: Thursday, August 31 

Sailing Cancellations
Horseshoe Bay (Vancouver) – Langdale (Sunshine Coast)
September 5 – October 9, 2023

In order to meet the contractually required number of sailings on our Duke Point (Nanaimo) to Tsawwassen (Vancouver) route, the Queen of Alberni is needed to provide service in place of the Coastal Renaissance on our Duke Point (Nanaimo) to Tsawwassen (Vancouver) route while the Coastal Renaissance undergoes repairs. As a result, the Queen of Alberni will be unavailable to relocate to the Departure Bay – Horseshoe Bay – Langdale route to provide fall service as previously planned. To facilitate this repositioning, we must unfortunately cancel the following supplemental Horseshoe Bay – Langdale sailings from September 9 to October 9:

Scheduling changes are specifically designed to impact the fewest customers on the smallest number of routes possible. All impacted customers with a reservation on one of the cancelled sailings above will be contacted by our Customer Care team and accommodated on another same day sailing. We will refund fees and/or fares for those unable to travel on an alternate sailing. We sincerely apologize for any inconvenience experienced as a result of these cancellations.

The scheduled refit for the Queen of Coquitlam has been delayed until September 10 so that it can provide service on the Departure Bay – Horseshoe Bay – Langdale routes as scheduled September 5-8.

For those without reservations, we want to assure customers that there is still drive up space available on our Horseshoe Bay - Langdale route as almost half of the deck space is available for drive up traffic. Additional spots also become available 30 minutes prior to the sailing when unclaimed reserved spots become available to passengers travelling on standby. On some sailings, unclaimed reserved spots can be as high as 25%. We also encourage customers to consider travelling as a foot passenger, if possible. Reservations for foot passenger travel are available on this route. You can read more about how we allocate space here.

Our promise is to communicate with travellers transparently and regularly to ensure customers are aware of fall travel sailings and schedules. We recommend that for the most up-to-date sailing and departure information, our customers follow our @BCFerries X account, check Current Conditions, or visit bcferries.com.