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Cookie policy

Last revised September 21, 2020

Introduction

This Cookie Policy explains how British Columbia Ferry Services Inc. (“BC Ferries”, “we”, “our”, “us”) delivers and uses cookies, how you can manage your cookie choices and how you can contact BC Ferries with questions about our delivery and use of cookies. By using www.bcferries.com (“BC Ferries’ website”, “our website”), you agree to the delivery and use of cookies as described in this Cookie Policy.

What are cookies?
A cookie is a small file containing a string of characters that is sent to your browser when you visit a website and stored by your browser.

Cookies may either be “sessional” or “persistent”. Sessional cookies expire at the end of your user session when you close your browser. Persistent cookies remain stored on your browser and may capture your settings, activities and preferences on the website or other websites until a specified expiry date, unless deleted earlier. Most cookies collect general information (such as how users arrive at and use a website) but some cookies may collect personal information.

Cookies may be placed by the organization that owns or operates the website or by a third party. For example, an organization may hire a third party service provider to place cookies on the organization’s behalf (such as website analytics) or a third party may place cookies for its own purposes (such as advertising to you). Cookies placed by a third party may gather data across multiple websites or sessions.
What cookies does BC Ferries deliver?
BC Ferries delivers the following kinds of cookies:
 
  • Strictly Necessary Cookies: BC Ferries delivers cookies that are required for the operation of BC Ferries’ website, such as cookies that permit you to login to your account with BC Ferries and cookies that permit you to make purchases on BC Ferries’ website.
 
  • Preference Cookies: BC Ferries delivers preference cookies to store the choices you have made on BC Ferries’ website, such as your personalized settings.
 
  • Analytical Cookies: BC Ferries delivers analytical cookies to collect information on how you use BC Ferries’ website, such as the pages you view, the products you purchase and the device, operating system and browser type you use.
 
  • Targeting Cookies: BC Ferries delivers targeting cookies, also known as behavioural advertising cookies, to record your use of BC Ferries’ website (including the pages you view and the links you click) to deliver targeted content to you. Third party marketing and advertising organizations can use these cookies and the details they record, which are stored on your computer, either to display advertising on our website or to place our advertising on other websites you might visit.

You may view a list of specific 'Cookies Delivered by BC Ferries and Third Parties' below.
Your use of BC Ferries’ payment services
When you make a purchase on BC Ferries’ website, our payment processor Moneris may deliver persistent cookies to collect anonymous/non-personal information that it may use for research and analytical purposes and occasionally for security investigations. These cookies can be disabled through your internet browser (see 'how to manage cookies'), but please note you may not be able to make purchases through our website if you do so.

For more details regarding Moneris’s privacy practices, view Moneris’s privacy policy.
‘Do Not Track’ signals
‘Do Not Track’ (“DNT”) is a setting available on certain internet browsers that sends a message to websites and advertising networks requesting that they do not track the user.

Our website is not currently set to respond to DNT signal requests from browsers. However, as described in this Cookie Policy, BC Ferries offers you options to manage the delivery of cookies. If you choose not to accept the delivery of cookies, you will not be tracked by BC Ferries regardless of your browser’s DNT settings.
How to manage cookies
You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of BC Ferries’ website. If you need information on how to delete cookies from your web browser or to instruct it to refuse cookies, please visit the help pages of your web browser:
  See 'Cookies Delivered By BC Ferries and Third Parties' for more information on how you can manage your choices with respect to the specific cookies delivered by or on behalf of BC Ferries.
Updates to Cookie Policy
BC Ferries may review and update this Cookie Policy from time to time to ensure it is consistent with current privacy management and website administration practices. As a result, you should visit this page periodically to review the contents of this Cookie Policy.
Contacting us
For general questions about this Cookie Policy, call our customer service team at:
1-888-BC FERRY (1-888-223-3779)

For general information about how we administer your personal information, please see our Website Privacy Statement.
Cookies delivered by BC Ferries and third parties

BC Ferries cookies:

Name of cookie Type of cookie Duration Why BC Ferries uses it Your choices
Cookies provided by BC Ferries Strictly Necessary Session For essential functions such as preserving your login status and maintaining the contents of your shopping cart while navigating through pages on BC Ferries’ website. Disable cookies in your browser.
Preference Persistent (12 months) To remember your choice to accept or decline the use of Analytical or Targeting cookies. Other uses include, for example: to remember your favourite route for easier booking, or to remember your chosen language of correspondence. Disable cookies in your browser.
Analytical Persistent (13 months) To collect information related to your use of BC Ferries’ website, such as the type of computer or device you use, your traffic source (i.e., the origin of a referral to BC Ferries’ website), your location of origin (city, region and country), the pages you view and the products or services you purchase. We collect and interpret this data as part of our efforts to continually improve the website. None of the information collected is personally identifiable by BC Ferries.

 
Third party cookies:

Name of cookie Type of cookie Duration Why BC Ferries uses it Your choices
Cookies provided by Moneris Strictly
necessary
Session (See

'Your use of BC Ferries’ payment services' regarding Moneris’ delivery of additional persistent cookies)
To facilitate payments for goods and services.

View Moneris’s privacy policy.
Disable cookies in your browser.
Cookies provided by MT Captcha Strictly necessary Session To prevent automated abuse and spam on web pages where web forms reside. Cookies are used by the Captcha Service but do not contain any identifiers or tracking that can be used directly or indirectly as Personal Identifiers.

View MT Captcha’s privacy policy.
Disable cookies in your browser.
Cookies provided by Google (YouTube Services) Strictly Necessary Persistent (24 months) To load YouTube videos in your web browser.

View Google’s privacy policy.
Disable cookies in your browser.
Cookies provided by Google (Google Analytics) Analytical Persistent (24 months) To collect information related to your use of BC Ferries’ website, such as the type of computer or device you use, your traffic source (i.e., the origin of a referral to BC Ferries’ website), your location of origin (city, region and country), the pages you view and the products or services you purchase. We collect and interpret this data as part of our efforts to continually improve the Website. None of the information collected is personally identifiable by BC Ferries.

View Google’s privacy policy.
Disable cookies in your browser.

Or

Click here to download the Google Analytics Opt-out Browser Add-on.
Cookies provided by Google DoubleClick Targeting Persistent (varying periods) To provide content on other websites that is relevant to your browsing history and interests on BC Ferries’ website.

View Google’s privacy policy.
Disable cookies on your browser.

Or

Click here to opt-out of cookies provided by Google Inc.
Cookies provided by Eyereturn Targeting Persistent (24 months) To better understand how you use BC Ferries’ website, and to measure the performance of our marketing campaigns. The information stored in EyeReturn cookies is not linked to any personally identifiable information.

View EyeReturn’s privacy policy.
Disable cookies in your browser.

Or

Click here to opt-out of cookies provided by Eyereturn.
Cookies provided by Expedia Targeting Persistent (24 months) To help us customize the content and advertisements provided to you on this website and on other sites across the Internet.

View Expedia’s privacy policy.
Disable cookies in your browser.

Or

Click here to opt-out of cookies provided by Expedia.
Cookies provided by TripAdvisor Targeting Persistent (24 months) To help us customize the content and advertisements provided to you on this website and on other sites across the Internet.

View TripAdvisor’s privacy policy.
Disable cookies in your browser.

Or

Click here to opt-out of cookies provided by TripAdvisor.
Cookies provided by Sojern Targeting Persistent (24 months) To help us customize the content and advertisements provided to you on this website and on other sites across the Internet.

View Sojern’s privacy policy.
Disable cookies in your browser.

Or

Click here to opt-out of cookies provided by Sojern.