Travel Advisory: COVID-19 Update - Important information - Last updated January 11, 2021 View ×

BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.

We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.

On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period. 

 

Masks are mandatory

All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:

  • When inside a vehicle
  • When consuming food or drinks, provided physical distancing is maintained
  • Children under 2 years of age
  • Medical condition or disability that inhibits the ability to wear a mask
  • Persons unable to place or remove a mask without assistance
  • BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained

 

* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.

Passengers are reminded to continue to maintain physical distance while wearing a mask.
 
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.

 

Transport Canada - Closed deck regulation - reinstatement on September 30th

The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.

Learn more about the reinstatement of the Transport Canada regulation

View frequently asked questions

 

Transport Canada - COVID-19 screening

For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.

Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
  5. Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?

If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.

BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.

View more details on Transport Canada’s announcement

Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
 

Malahat Nation

Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.

We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.

For further information, please see malahatnation.com.

 

Northern routes

For more information on our current Northern schedules, visit bcferries.com/schedules.

Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:

Foot passengers

When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online.  On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.

 

BC Ferries Vacations

Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email vacations@bcferries.com. Vacations Call Centre business hours are:

  • Monday – Friday: 8:30 am – 5 pm
  • Weekends and statutory holidays: 9 am – 5 pm

 

Additional information

  • Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.

  • For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
  • Updates from our President and CEO Mark Collins

Vehicles with U.S. license plates travelling on the Ferries

Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.

 

We’re in this together

We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.

BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.

For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.

Read more

Cookie policy

Last revised September 21, 2020

Introduction

This Cookie Policy explains how British Columbia Ferry Services Inc. (“BC Ferries”, “we”, “our”, “us”) delivers and uses cookies, how you can manage your cookie choices and how you can contact BC Ferries with questions about our delivery and use of cookies. By using www.bcferries.com (“BC Ferries’ website”, “our website”), you agree to the delivery and use of cookies as described in this Cookie Policy.

What are cookies?
A cookie is a small file containing a string of characters that is sent to your browser when you visit a website and stored by your browser.

Cookies may either be “sessional” or “persistent”. Sessional cookies expire at the end of your user session when you close your browser. Persistent cookies remain stored on your browser and may capture your settings, activities and preferences on the website or other websites until a specified expiry date, unless deleted earlier. Most cookies collect general information (such as how users arrive at and use a website) but some cookies may collect personal information.

Cookies may be placed by the organization that owns or operates the website or by a third party. For example, an organization may hire a third party service provider to place cookies on the organization’s behalf (such as website analytics) or a third party may place cookies for its own purposes (such as advertising to you). Cookies placed by a third party may gather data across multiple websites or sessions.
What cookies does BC Ferries deliver?
BC Ferries delivers the following kinds of cookies:
 
  • Strictly Necessary Cookies: BC Ferries delivers cookies that are required for the operation of BC Ferries’ website, such as cookies that permit you to login to your account with BC Ferries and cookies that permit you to make purchases on BC Ferries’ website.
 
  • Preference Cookies: BC Ferries delivers preference cookies to store the choices you have made on BC Ferries’ website, such as your personalized settings.
 
  • Analytical Cookies: BC Ferries delivers analytical cookies to collect information on how you use BC Ferries’ website, such as the pages you view, the products you purchase and the device, operating system and browser type you use.
 
  • Targeting Cookies: BC Ferries delivers targeting cookies, also known as behavioural advertising cookies, to record your use of BC Ferries’ website (including the pages you view and the links you click) to deliver targeted content to you. Third party marketing and advertising organizations can use these cookies and the details they record, which are stored on your computer, either to display advertising on our website or to place our advertising on other websites you might visit.

You may view a list of specific 'Cookies Delivered by BC Ferries and Third Parties' below.
Your use of BC Ferries’ payment services
When you make a purchase on BC Ferries’ website, our payment processor Moneris may deliver persistent cookies to collect anonymous/non-personal information that it may use for research and analytical purposes and occasionally for security investigations. These cookies can be disabled through your internet browser (see 'how to manage cookies'), but please note you may not be able to make purchases through our website if you do so.

For more details regarding Moneris’s privacy practices, view Moneris’s privacy policy.
‘Do Not Track’ signals
‘Do Not Track’ (“DNT”) is a setting available on certain internet browsers that sends a message to websites and advertising networks requesting that they do not track the user.

Our website is not currently set to respond to DNT signal requests from browsers. However, as described in this Cookie Policy, BC Ferries offers you options to manage the delivery of cookies. If you choose not to accept the delivery of cookies, you will not be tracked by BC Ferries regardless of your browser’s DNT settings.
How to manage cookies
You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of BC Ferries’ website. If you need information on how to delete cookies from your web browser or to instruct it to refuse cookies, please visit the help pages of your web browser:
  See 'Cookies Delivered By BC Ferries and Third Parties' for more information on how you can manage your choices with respect to the specific cookies delivered by or on behalf of BC Ferries.
Updates to Cookie Policy
BC Ferries may review and update this Cookie Policy from time to time to ensure it is consistent with current privacy management and website administration practices. As a result, you should visit this page periodically to review the contents of this Cookie Policy.
Contacting us
For general questions about this Cookie Policy, call our customer service team at:
1-888-BC FERRY (1-888-223-3779)

For general information about how we administer your personal information, please see our Website Privacy Statement.
Cookies delivered by BC Ferries and third parties

BC Ferries cookies:

Name of cookie Type of cookie Duration Why BC Ferries uses it Your choices
Cookies provided by BC Ferries Strictly Necessary Session For essential functions such as preserving your login status and maintaining the contents of your shopping cart while navigating through pages on BC Ferries’ website. Disable cookies in your browser.
Preference Persistent (12 months) To remember your choice to accept or decline the use of Analytical or Targeting cookies. Other uses include, for example: to remember your favourite route for easier booking, or to remember your chosen language of correspondence. Disable cookies in your browser.
Analytical Persistent (13 months) To collect information related to your use of BC Ferries’ website, such as the type of computer or device you use, your traffic source (i.e., the origin of a referral to BC Ferries’ website), your location of origin (city, region and country), the pages you view and the products or services you purchase. We collect and interpret this data as part of our efforts to continually improve the website. None of the information collected is personally identifiable by BC Ferries.

 
Third party cookies:

Name of cookie Type of cookie Duration Why BC Ferries uses it Your choices
Cookies provided by Moneris Strictly
necessary
Session (See

'Your use of BC Ferries’ payment services' regarding Moneris’ delivery of additional persistent cookies)
To facilitate payments for goods and services.

View Moneris’s privacy policy.
Disable cookies in your browser.
Cookies provided by MT Captcha Strictly necessary Session To prevent automated abuse and spam on web pages where web forms reside. Cookies are used by the Captcha Service but do not contain any identifiers or tracking that can be used directly or indirectly as Personal Identifiers.

View MT Captcha’s privacy policy.
Disable cookies in your browser.
Cookies provided by Google (YouTube Services) Strictly Necessary Persistent (24 months) To load YouTube videos in your web browser.

View Google’s privacy policy.
Disable cookies in your browser.
Cookies provided by Google (Google Analytics) Analytical Persistent (24 months) To collect information related to your use of BC Ferries’ website, such as the type of computer or device you use, your traffic source (i.e., the origin of a referral to BC Ferries’ website), your location of origin (city, region and country), the pages you view and the products or services you purchase. We collect and interpret this data as part of our efforts to continually improve the Website. None of the information collected is personally identifiable by BC Ferries.

View Google’s privacy policy.
Disable cookies in your browser.

Or

Click here to download the Google Analytics Opt-out Browser Add-on.
Cookies provided by Google DoubleClick Targeting Persistent (varying periods) To provide content on other websites that is relevant to your browsing history and interests on BC Ferries’ website.

View Google’s privacy policy.
Disable cookies on your browser.

Or

Click here to opt-out of cookies provided by Google Inc.
Cookies provided by Eyereturn Targeting Persistent (24 months) To better understand how you use BC Ferries’ website, and to measure the performance of our marketing campaigns. The information stored in EyeReturn cookies is not linked to any personally identifiable information.

View EyeReturn’s privacy policy.
Disable cookies in your browser.

Or

Click here to opt-out of cookies provided by Eyereturn.
Cookies provided by Expedia Targeting Persistent (24 months) To help us customize the content and advertisements provided to you on this website and on other sites across the Internet.

View Expedia’s privacy policy.
Disable cookies in your browser.

Or

Click here to opt-out of cookies provided by Expedia.
Cookies provided by TripAdvisor Targeting Persistent (24 months) To help us customize the content and advertisements provided to you on this website and on other sites across the Internet.

View TripAdvisor’s privacy policy.
Disable cookies in your browser.

Or

Click here to opt-out of cookies provided by TripAdvisor.
Cookies provided by Sojern Targeting Persistent (24 months) To help us customize the content and advertisements provided to you on this website and on other sites across the Internet.

View Sojern’s privacy policy.
Disable cookies in your browser.

Or

Click here to opt-out of cookies provided by Sojern.