Learn more about the services we offer, how we operate, how we are governed, how we manage our finances, and how decisions that impact the public are made. You can find resources relating to all of these topics below:

Policies and reports

Annual general & public meeting minutes
Here are minutes from the past five years:
 
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Annual reports to the Commissioner
Annual reports are prepared and submitted to the British Columbia Ferries Commissioner in accordance with Section 66 of the Coastal Ferry Act. (For BC Ferry Authority annual reports, visit their website). Here are the past five years of reports for the Commissioner:
 
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Applications to the British Columbia Ferries Commissioner
Here are the past five years of commissioner filings:
 
Cancellation statistics
 
The following report details the number of sailings cancelled by route and yearly quarter.

The first page provides a system-wide summary for the reported period. It includes a summary of cancellations by route, a breakdown by causes and region, and a comparison to the same period from the previous year.

The subsequent pages provide more detail by route, including annual comparisons and history of previous quarters during that fiscal year.
 
 

Fiscal 2024
 

Fiscal 2023
 
Coastal Ferry Act
Introduced in early 2003, the Coastal Ferry Act established the legislative framework for BC Ferries.

View Coastal Ferry Act and related documents
 
Coastal Ferry Services Contract
BC Ferries’ routes and service levels are defined in the Coastal Ferry Services Contract between the Province of British Columbia and BC Ferries. The contract, originally signed in 2003, is a binding 60-year agreement that is reviewed and updated at four-year intervals, called performance terms.

The most recent renewal of the Coastal Ferry Services Contract was completed for performance term six (April 1, 2024 – March 31, 2028). In total there have been seventeen amending agreements for the contract. Two unofficial consolidated working copies of the contract have been prepared for reference. The first unofficial consolidated contract comprises the original contract and the changes arising from the first sixteen amending agreements, and is effective until March 31, 2024.  The second unofficial consolidated contract includes the seventeenth amending agreement and will be effective at the commencement of performance term six on April 1, 2024. Please note that the unofficial consolidated contracts are for ease of reference only and are not legal documents.

Performance term one:
 
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Performance term two:
 
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Performance term three:
 
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Performance term four:
 
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Performance term five:
 
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Performance term six:
 
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Unofficial consolidated contract
 


In addition, to the Coastal Ferry Services Contract, BC Ferries has entered into two temporary service level adjustment agreements with the Province as a result of the Coronavirus (COVID-19) pandemic:
 


The Province and BC Ferries also entered into an agreement where the Province will provide $500 million above the Coastal Ferry Services Contract levels for performance term six:
 
Corporate policies
Customer complaints process
PDF 226 KB | 6 pages
Customer satisfaction tracking surveys
Customer satisfaction surveys are commissioned as part of the Coastal Ferry Services contract to measure and monitor customer satisfaction with BC Ferries service. Here are last year's survey and the results:

2023
 
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2022
 
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2021
 
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2020
 
PDF 633 KB | 2 pages
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2019
 
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Executive compensation disclosure report
Coastal Ferry Act executive compensation disclosure reports:
 
Feedback and engagement reports
Fiscal year ending March 31, 2024
 

Fiscal year ending March 31, 2023
 
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Fiscal year ending March 31, 2022
 
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Fiscal year ending March 31, 2021
 
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Land leases: ferry terminal properties
View our land leases for the following ferry terminals:
 
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Performance and sustainability reports
SailSafe engagement report
Traffic statistics
Traffic Statistics will be posted quarterly in July, October, January and April.

The traffic statistics below are preliminary and provided only for information and may show some minor discrepancies with BC Ferries’ final financial and regulatory reports.

2023

2022

2021

2020

2019
 

2018
 

2017
 

2016
 

2015
 

Plans 

Business plans
Documents that describe how BC Ferries plans to achieve our vision of providing a continuously improving west coast travel experience. Starting with the year ended March 31, 2020, BC Ferries' Performance & Sustainability Report, captures our Business Plan.
 
Clean Futures plan
BC Ferries' plan to minimize our impact on the coastal environment.
 
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Fuel management plan
Here is the report for Performance Term Four:
 
Underwater radiated noise management plan
BC Ferries' plan to reduce underwater noise produced by its ferries.
 
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