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Busiest sailing times for the Canada Day holiday weekend >>

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    • About the Commercial Travel Card
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  • At the Terminal
    • Food & Shopping
    • Service Notices
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    • Traffic Now
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    • My BCFerries Sign Up Help
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    • Assured Loading Card sign in
    • Coast Card Sign In
  • About BC Ferries
    • Our Company
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    • Privacy Statement
    • Public Consultation
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    • Traffic Statistics
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    • Vessel Charters
    • WiFi Service
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    • FAQ for Investors
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About BC Ferries

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Customer Satisfaction Tracking Surveys

Customer Satisfaction Tracking Surveys are commissioned as part of the Coastal Ferry Services Contract to measure and monitor customer satisfaction with BC Ferries service. 

2012
Year End Report >>
Questionnaire >>

2011
Year End Report >>
Questionnaire >>

2010
Year End Report >>
Questionnaire >>

2009
Year End Report >>
Questionnaire >>

2008
Year End Report >>
Questionnaire >>

2007
Year End Report >>
Questionnaire >>

2006
Year End Report >>
Questionnaire >>

2005
Year End Report >>
Questionnaire >>

2004
Year End Report >>
Questionnaire >>

2003
Year End Report >>
Questionnaire >>

  • Our Company
  • Board of Directors
  • Executive Team
  • Business Opportunities
  • Career Opportunities
  • Customer Satisfaction
  • Community
  • Environment
  • Filming with BC Ferries
  • Freedom of Information
  • History
  • Media Room
  • Our Fleet
  • Privacy Statement
  • Public Consultation
  • Safety First
  • Traffic Statistics
  • Terms and Conditions
  • Vessel Charters
  • WiFi Service
  • Current Conditions
    • Current Conditions
    • Departures
    • Terminals at a Glance
    • Webcams
    • Service Notices
    • Vessel Positions - Major and Northern Routes
    • Vessel Positions - Inter Island Routes
    • On Time Performance
  • Schedules
    • Wireless Friendly Schedules
    • All Routes Schedule PDF
    • Metro Vancouver-Vancouver Island-Sunshine Coast
    • Southern Gulf Islands
    • Northern Gulf Islands
    • Inside Passage, Haida Gwaii
    • Discovery Coast Passage
    • Today's Departures and Arrivals
  • Reserve and Plan
    • Reservations and Schedules
    • About Reservations
    • Fares
    • Experience Card
    • Assured Loading Card
    • Coast Card
    • Travel Packages
    • Baggage
    • Bus Information
    • Community Events
    • Dangerous Goods
    • Destinations
    • Ferry Maps
    • Filming with BC Ferries
    • Finding our Major Terminals
    • Frequently Asked Questions
    • Parking
    • Persons with Disabilities
    • Policies
    • Traffic Now
    • Vessel Charters
  • Vacations
    • Packages
    • Destinations
    • Travel Centre
  • Promotions
    • CoastSaver Sailings
    • Onboard Promotions
  • Commercial Travel
    • About the Commercial Travel Card
    • Existing CTC Customers
    • New Customers
    • Reserved Boarding for Commercial Vehicles
    • Carrying Dangerous Cargo
    • Check-in Times for Northern Routes
    • Fares
  • What is Onboard
    • Amenities
    • All-Inclusive Buffet
    • Self-Serve Restaurant
    • Coffee & Snacks
    • Light Breakfast & Lunch - Coffee & Snacks
    • Retail Shop
    • All-Inclusive Quiet Lounge
  • At the Terminal
    • Food & Shopping
    • Service Notices
    • Departures and Arrivals
    • Driving Directions to our Major Terminals
    • Baggage
    • Parking
    • Terminal Addresses
    • Traffic Now
    • Webcams
    • Our Fleet
    • Where We Sail
    • Vessel Tracker
  • Shop
  • My Account
    • My BCFerries Sign In
    • My BCFerries Sign Up Help
    • My Reservations
    • My Contact Info
    • Experience Card Sign In
    • Assured Loading Card sign in
    • Coast Card Sign In
  • About BC Ferries
    • Our Company
    • Board of Directors
    • Executive Team
    • Business Opportunities
    • Career Opportunities
    • Customer Satisfaction
    • Community
    • Environment
    • Filming with BC Ferries
    • Freedom of Information
    • History
    • Media Room
    • Our Fleet
    • Privacy Statement
    • Public Consultation
    • Safety First
    • Traffic Statistics
    • Terms and Conditions
    • Vessel Charters
    • WiFi Service
  • Investor Relations
    • Annual Reports
    • Business Plans
    • Calendar of Events
    • Debt Information
    • FAQ for Investors
    • Financial Reporting
    • Governance
    • Links for Investors
    • News for Investors
    • Presentations
  • Employee Login
  • Privacy Statement
  • FAQs
  • Contact Us
  • Site Map
  • Terms and Conditions

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