Reserve and Plan

Frequently Asked Questions



 
 

Accounts - Setting Up and Signing In >>ng In >>

Schedules and fares >>

Reservations >>

Special rates >>

What we carry >>

Bus & Coach services >>

Getting to the terminals >>

Marketing opportunities >>

Filming and Vessel Charters >>

Miscellaneous >>

On-Time Performance >>

People with Disabilities >>

Privacy >>

Security >>

Smoking Policy >> 

 About Accounts - Setting Up and Signing In TOP

Q: I am having trouble signing in to my BC Ferries account.  What should I do? 
A:
If you have an account with which you make Reservations or manage your Experience Card, chances are you just need to find the right login page.  Check our new Sign In Centre for help >>

Q: I have received an email asking me to activate my new MyBCFerries account.  But when I click on the link in the email, it doesn't work properly.  What should I do?
A:
Sometimes your email application will put a line break in the web address you need to access.  Double check to see if that has happened.  If it has, all you need to do is copy and paste the full web address into the address bar of your web browser.

See Also:

 

 About Schedules and Fares TOP 

Q: How can I find out about routes and departure times?
A:
Detailed information on routes and scheduled departures is available through the Routes and Schedules Regional Index on this Website.

Q: How can I find out about crossing times and distances?
A:
 For most routes, crossing times and distances are noted near the top of each schedule page, immediately under the port names.  

Q: How much does it cost to ride the ferries?
A:
This varies depending on which route you take.  For detailed information on fares, check the Fares Index Page on this Website.  

 

 About What We Carry Aboard BC Ferries TOP 

Q: What can you carry on your ferries?
A:
Pretty much anything! If it can be driven on the highway, chances are it can be carried on the ferry, from bikes and cars to RVs and trucks. Of course, foot passengers are welcome, too!

Q: What is considered a Commercial Vehicle?
A:
A commercial vehicle is any vehicle or trailer with a Registered Gross Vehicle Weight (GVW) of over 5,500 kg or 12,100 lb.  You can make your commercial vehicle reservation on line for commercial vehicles up to 9 feet wide. Click here >>  

Q: Do any restrictions apply to Motorcoach and Commercial Vehicle traffic?
A:
On some smaller routes, weight restrictions may apply.  Check individual schedule pages on this website for more information.  Note that companies shipping multiple commercial vehicles on Gulf Islands routes are advised to call ahead to coordinate travel arrangements. (more >>)

Q: Do you handle motorcycles differently from other vehicles?
A: Yes. Here are some things you should know:

  • The motorcycle fare is up to 50% less than a standard vehicle, on most routes
  • Motorcyclists may be directed to the front of a lane, by the ticket agent, if the loading process has not already started. This procedure assists staff in placing motorcycles into spaces at the front of the ship where standard vehicles do not fit
  • Depending on the vessel and terminal, motorcyclists may be boarded at the very end of the loading process, taking into consideration the order customers arrived
  • Motorcycles/Trikes with trailers, motorcycles with side cars and motorcycle groups will generally not be sent to the front of the lane. These vehicles displace standard vehicles, and do not fit into smaller spaces at the front or rear of the ship. Depending on the terminal these customers may be sent to a separate lane for the convenience of the loading officer and tower staff, to assist with the loading process
  • Motorcycle reservations are currently available and recommended for the Tsawwassen-Southern Gulf Islands route, Port Hardy-Prince Rupert, Prince Rupert-Skidegate, Port Hardy or Prince Rupert to our mid-coast destinations. On all other routes motorcycle reservations are not currently available, with the exception of group bookings
  • We operate under the principle of first come first serve and may deviate from this if a motorcycle/trike does not displace other vehicles by the space they occupy onboard.
Loading tips:
  • Always ride your motorcycle onto the vessel slowly
  • Motorcycles should be parked at a 45-degree angle to the ship's centre line
  • Motorcycles should be left in low gear
  • Your motorcycle should be parked on the side stand so that it won't fall over to the left. The opposite side should then be blocked with wooden car blocks, available on the car deck, so it won't fall over to the right
  • Return to your motorcycle prior to docking to prevent it from falling over when the ship docks against the shore-pilings.

Q: What should I do if I'm riding my bicycle onboard?
A:
Cyclists should proceed to the vehicle ticket booths as directed by cycling signage approaching the terminal. Tickets may be purchased at any available ticket booth. (more >>)

Q: What about Dangerous Cargo?
A:
BC Ferries complies with the federal Transportation of Dangerous Goods Act.

There are more than 3,600 dangerous goods listed in the Act, and the regulations which govern them are often quite complex. To clarify them, we have prepared some brief notes concerning the most commonly encountered products. (more >>)

Remember that all dangerous goods must be declared at the ticket booth or to a vessel officer. Failure to declare dangerous goods is an offence under Canadian law.

Q: What about transporting livestock?
A:
BC Ferries offers a no-fee reservation system for livestock carriers travelling on our Tsawwassen-Swartz Bay, Horseshoe Bay-Departure Bay, Horseshoe Bay-Langdale, and Tsawwassen-Duke Point routes. You can make your reservation online or by phone.  Livestock carriers can also reserve on our Powell River-Comox route - please phone us for more information.

Note that livestock carriers travelling with non-self-contained trucks are asked to travel with and use drop sheets.

Due to length of voyages, most livestock cannot be carried on our Inside Passage or Discovery Coast Connector routes.  The exception to this rule is live fish, which can be transported on these routes.   

Q: May I travel with my pet(s)?
A:
Yes. Pets must remain on vehicle decks for the duration of a voyage. The only exceptions are guide dogs for people who are visually impaired, and certified assistance dogs for those with other disabilities.




 About Reservations TOP 

Q: Can I make reservations for travel on BC Ferries?
A: Reservations are available for travel on many BC Ferries routes as described below:

Optional Vehicle Reservations on Vancouver-Vancouver Island and Vancouver-Sunshine Coast Routes
If you're travelling on our Tsawwassen-Swartz Bay, Tsawwassen-Duke Point, Horseshoe Bay-Departure Bay, Horseshoe Bay-Langdale or Powell River-Comox routes, consider using BC Ferries' Reservations and Travel Planner for schedules, prices and to book passage. 

Or phone 1-888-BCFERRY (1-888-223-3779, toll-free in Canada and the USA).  From your cell phone, call *BCF (*223) on Rogers or Telus Mobility networks.  From outside Canada and the USA phone (250) 386-3431. 

Have your VISA, MasterCard or American Express handy.

Vehicle Reservations on Northern Services and Tsawwassen-Gulf Island Routes
Vehicle reservations are strongly advised for the Discovery Coast Connector, Inside Passage, Haida Gwaii and Tsawwassen-Southern Gulf Islands routes.

Commercial Vehicle Reservations
Commercial Vehicles (registered 5500 kg/gvw+) can be reserved on our Mainland-Vancouver Island routes, as well as Powell River-Comox, Discovery Coast Connector, Inside Passage, Haida Gwaii and Tsawwassen-Southern Gulf Islands services.

Livestock Vehicle Reservations
BC Ferries offers a no-fee reservation system for livestock carriers travelling on our Tsawwassen-Swartz Bay, Horseshoe Bay-Departure Bay, Horseshoe Bay-Langdale, Tsawwassen-Duke Point and Powell River-Comox routes. You can make your reservation online or call us at 1-888-223-3779 and speak to one of our Customer Sales and Service Representatives. 

Group Reservations
Reservations may be made for groups of 10 or more passengers, travelling together on foot or by bus.  Discount rates are available on some routes for groups of 16 or more - must book at least seven days in advance of travel to qualify.

Customer Sales and Service Representatives are ready to help you book your passage weekdays between 7:00 am and 8:00 pm and weekends between 8:00 am and 6:00 pm. You can reach them at:

  • 1-888-BCFERRY (1-888-223-3779) toll-free in Canada and the USA
  • *BCF (*223 from your cell on Rogers or Telus Mobility networks) 
  • (250) 386-3431 long distance from outside Canada and the USA

Online Reservations: more information >>

Q: Can I cancel or change a reservation?
A:
Yes, it is possible to change or cancel a reservation.  Specific policies & fees will vary by route & reservation type.  Contact us for more information.

Q: Can I travel between Tsawwassen and the Southern Gulf Islands by way of your Swartz Bay terminal and pay the same amount as the Tsawwassen-Gulf Islands fare?
A:
If you're headed to Salt Spring Island from the Lower Mainland, you can travel by taking our Tsawwassen-Swartz Bay and Swartz Bay-Fulford Harbour routes. Ask for a Throughfare ticket when you arrive at Tsawwassen. This will let you travel on both routes at the Tsawwassen-Gulf Islands fare.

If you want to sail to Mayne, Pender, Galiano or Saturna Island, you have the option of catching the Tsawwassen-Swartz Bay ferry. At Swartz Bay, you would then board the appropriate sailing to your island of choice (click on Vancouver Island Departures for schedule info). Again, ask for a Throughfare ticket when you arrive at our Tsawwassen terminal. If you are travelling from the Gulf Islands back to Tsawwassen via Swartz Bay, you can obtain a date-stamped identification voucher on board the Gulf Islands ferry. This can be purchased from a dispensing machine, the snack bar, or the Mate depending on the vessel. When you disembark at Swartz Bay, the voucher will enable you to buy your Swartz Bay to Tsawwassen transfer ticket at the lower Throughfare rate.

Using a Throughfare option? Click here for directions on how to return to Swartz Bay Terminal after disembarking >>

Note: These travel options do not provide guaranteed connections.




 About Getting to the Terminals (When and Where) TOP 

Q: When should I be at the terminal?
A: For most routes including Vancouver-Vancouver Island and Gulf Island services (except Tsawwassen-Gulf Islands):

  • Plan to be at the terminal at least 30 minutes before the scheduled sailing time, and even earlier in our peak summer months or during normally busy periods. Ticket sales are cut off 10 minutes prior to scheduled sailing time for walk-on passengers, and 5 minutes prior to scheduled sailing time for those driving onto the ferry. (At Horseshoe Bay, the cut off is 10 minutes prior to scheduled sailing time for vehicle passengers and foot passengers.) 
  • Reservations should be claimed at the ticket booth 45 to 60 minutes prior to the scheduled sailing time. If you are not checked in 30 minutes prior to the scheduled sailing time your reservation will no longer be valid and you will travel stand-by. Since the terminal may not have room to accommodate early arrivals during peak traffic periods we cannot process reserved traffic more than 60 minutes prior to the reserved sailing time. The reservation fee for unclaimed reservations will not be refunded.
  • Assured Loading customers must check in at the ticket booth at least 20 minutes before the scheduled departure time.
  • Groups travelling as foot passengers on our southern routes should be at the ticket booth at least 20 minutes prior to the scheduled sailing time. Groups travelling by bus should arrive at least 30 minutes prior to the scheduled sailing time.

A: When to be at the terminal for Tsawwassen-Gulf Islands Service (reservations required):

  • If you're travelling from Tsawwassen to the Southern Gulf Islands, arrive to check in a minimum of 40 minutes before the scheduled departure.
  • If you're travelling from the Southern Gulf Islands to Tsawwassen, arrive to check in a minimum of 30 minutes before the scheduled departure.

A: When to be at the terminal for our Northern and Mid Coast Routes (reservations required):

  • For our Port Hardy-Prince Rupert and Prince Rupert-Skidegate routes, the recommended check in time is 2 hours prior to scheduled sailing. Reservations unclaimed 1.5 hours prior to the scheduled sailing will be cancelled and customers will tarvel standby.
  • For travel from Port Hardy or Prince Rupert to a mid-coast destination, the recommended check in time is 2.5 hours prior to scheduled sailing. Reservations unclaimed 2 hours prior to scheduled sailing will be cancelled and customers will travel standby.
  • From the mid coast to Port Hardy or Prince Rupert, plan to be at the terminal 2 hours prior to scheduled sailing. Reservations unclaimed 1 hour prior to the scheduled sailing time will be cancelled and customers will travel standby.
  • From Bella Coola (summer), the recommended check in time is the recommended check in time is 2 hours prior to scheduled sailing. Reservations unclaimed 1.5 hours prior to scheduled sailing will be cancelled and customers will travel standby.
  • From Bella Coola (fall/winter/spring), the recommended check in time is 1 hour prior to the scheduled sailing at the ferry dock.

Click here to view Check-in times for Commercial Vehicles and Drop Trailers travelling on Northern and Mid Coast Routes >>

If you're travelling on a route for which reservations are required, your check in deadline will be confirmed when you book your passage.

Q: When are your ferry terminals usually busiest?
A:
Our terminals and ships are always busiest on holiday weekends. Peak traffic volumes occur on Thursday and Friday afternoons and evenings, Saturday mornings and Monday afternoons. On regular weekends, Friday and Sunday afternoons are busy. When travelling during these periods, please allow extra time to reach your destination.

If you are visiting Vancouver Island over the summer months, consider taking one of our weekday mid-morning sailings for a less crowded travel experience.

Q: Can you help me find your terminals?
A:
While there is plenty of highway signage to guide you to our ferry terminals, we understand that many customers would like more information on how to find them.

With that in mind, we have prepared the following reference pages:

If you would like additional information, please phone us.

Q: Can I park my car at the terminal?
A:
Many of our larger ferry terminals have pay parking facilities. For more information, please see our Parking Rates and Information page.




 About Bus Service TOP 

Q: Are there any coach lines, bus or shuttle services available?
A:
Yes.  Click here for a list of coach/bus/shuttle companies that can help you complete your trip with BC Ferries. 




 About Credit Cards, Bank Machines and Debit Cards TOP 

Q: Does BC Ferries accept Credit Cards?
A: Yes, on most routes. In addition to cash and travellers cheques, we accept VISA, MasterCard and American Express for on-the-spot payment of fares at all BC Ferries ticket booths except Mill Bay & Brentwood Bay.

These credit cards may also be used for advance reservations on our Discovery Coast Connector, Inside Passage, Haida Gwaii and Tsawwassen-Gulf Islands routes. Our onboard gift shops and food services are credit-card friendly as well.

Q: Do you have Automated Teller Machines?
A: 
ATMs are available for your convenience at our Tsawwassen, Swartz Bay, Duke Point, Departure Bay, Horseshoe Bay and Langdale terminals. They are also available on the following vessels: Coastal Renaissance; Coastal Celebration; Coastal Inspiration; Queen of New Westminster; Spirit of Vancouver Island; Spirit of British Columbia;Queen of Oak Bay. 

Q: Can Debit Cards be used for purchases or fare payments?
A:
Debit Cards cannot be used for purchases or fare payments at this time, except at Port Hardy, McLoughlin Bay (Bella Bella), Prince Rupert and Skidegate terminals.  Debit cards can be used in our Self-Service Ticketing Kiosks for foot passengers.

Q: Where does BC Ferries have Self-Service Ticketing Kiosks for foot passengers?
A:
At our Tsawwassen, Swartz Bay, Horseshoe Bay, Departure Bay, Duke Point and Campbell River terminals, customers can purchase foot passenger tickets for travel. The Self-Service Ticketing booths accept Credit Cards (Visa, MasterCard, American Express), Debit Cards and BC Ferries Experience™ Card.



 About Special Rates TOP 

Q: Are Group Rates available?
A: Discount rates are available for groups of 16 or more travelling together, as walk-on passengers or in one vehicle. To qualify you must book at least 7 days in advance. Not applicable on the Port Hardy - Prince Rupert, Prince Rupert - Skidegate and Mid Coast/Discovery Coast Connector routes during PEAK season.

BC Ferries will accept reservations for 10 to 15 people, but the group discount only applies as noted above. Call us for more information.

Q: Do you have special rates for seniors?
A:
BC Seniors travel at 50% off regular adult fare Monday through Thursday except holidays on presentation of a BC Services Card, a BC Gold Care Card (age 65 or greater), a BC Driver's License, a BC Identification Card, or a Birth Certificate. If you are presenting a Birth Certificate, proof of residency in BC is required. The BC Seniors discount applies only to the passenger fare.

Please note: the 50% off regular adult fare is not applicable on the Inside Passage, Haida Gwaii and Discovery Coast Connector routes. However, a special discount on B.C. Senior passenger fares on these routes is available.

Q: Are there special rates for students?
A: 
B.C. students, ages 18 and under (excluding Post Secondary students), with acceptable I.D., can travel free or at a reduced rate between their residence and school, and to attend or participate in school and junior association education and sporting events.  Click here for detailed information >>

Q: Are there special rates for people with disabilities?
A:
Discount fares are available for residents of British Columbia who have a permanent disability (this applies to passenger fares only).  To receive them, you must present your BC Ferries Disabled Status Identification (DSI) card when you arrive at the terminal.

Please call us for details, or you can download the Information for Passengers with Special Needs Brochure.

Q: Can disabled rates be combined with the special rates for students?
A:
Yes, if a BC student has been issued a BC Ferries Disabled Status Identification (DSI) card they can combine the discount. For example: A disabled BC student travelling for free with an escort will receive 50% off the escort’s passenger fare in addition to their free fare.

More information for people with disabilties >>

 About Ferry Routes Not Listed on www.bcferries.com TOP 

Q: Where are the schedules and fares for the ferry between Victoria and Port Angeles?
A:
Service between Victoria and Port Angeles is provided by the M.V. Coho, which is operated by Black Ball Transport Inc. For information on this passenger and vehicle ferry service, please visit their Web site at www.cohoferry.com.

Q: Do you have a ferry that travels between Seattle and Victoria?
A:
No, but Victoria Clipper provides year-round passenger only service between these two cities (see www.victoriaclipper.com/), and Washington State Ferries provides service between Anacortes, Washington and Sidney, which is just north of Victoria on Vancouver Island (see www.wsdot.wa.gov/ferries/).

Q: Do you have a ferry that travels between Seattle and Vancouver?
A:
BC Ferries does not provide service between Seattle and Vancouver, and we are unaware of any companies that do at this time.

Q: Can I get to Skagway, Alaska from Prince Rupert?
A:
Service between Prince Rupert and Alaska is provided by the Alaska Marine Highway system. For more information, visit their Web site at FerryAlaska.com.

Q: Is there a ferry that runs between Port Hardy and Vancouver?
A:
Normally, no. However, BC Ferries occasionally features 'positioning cruises' when the vessels that provide service on our northern routes begin and end their seasonal operation. Please call us for more information.

Q: Where can I find the winter schedule for the Discovery Coast Connector route?
A:
Discovery Coast Connector service between Port Hardy on Vancouver Island and Bella Coola on British Columbia's Mid-Coast is only available during the summer months, typically from early June to about the middle of September.

Service to other Mid-Coast ports, including Bella Bella, Klemtu and Ocean Falls, is available at other times of the year as part of our Inside Passage Fall-Winter-Spring service.

Q: I want to travel on a date not shown on the current schedule pages. Where should I look?
A:
On the schedule page, look for a link to Upcoming Schedules. You may find the period in which you wish to travel included there. If the schedule for your desired travel period is not yet posted on our site, it will be as soon as it is available. Please check in again shortly.




 About BC Ferries' Lost and Found Service TOP 

Q: What is BC Ferries' Lost and Found policy?
A: 
Staff at our terminals make every effort to safeguard found property to allow a reasonable time period for owners to contact BC Ferries. Wallets, Purses and their contents are retained in a secure location for 30 days. Any monies not recovered within 30 days are donated to charitable organizations. Major credit cards not recovered by the owner will be returned to the Card issuer (example: VISA, American Express, etc). Any unclaimed personal information will be destroyed. Other found articles of value (examples: clothing, books, sunglasses, umbrellas, cameras, cell phones, portable electronics, etc) which are not claimed within 15 days are donated to charitable organizations. Items with No or Minimum Value are disposed of accordingly.

Articles defined as "prohibited" under the Criminal Code of Canada are not returned. They are reported to the Manager of Security and handed over to the police.

Articles of minimal value are donated to charity (examples: clothing, books, eyeglasses).

Q: What should customers do if they have lost money or items?
A:
  If you're looking for an item within 15 days of travelling with us (30 days for wallets and purses), please call us or visit the customer service desk at the terminal where it was lost, or the home terminal of the vessel on which it was lost. 


 About Marketing Opportunities TOP 

Q: How do I get my brochures displayed at terminals and on ferries?
A:
Please contact Certified Folder in Victoria for information on having your brochures displayed at BC Ferries terminals and onboard ships. 250-382-4207 or call toll free: 1-888-697-5557. Email: info@certifiedfolder.com

Q: How do I get advertising posters displayed at terminals and on ferries?
A:
Please contact Pattison Outdoors in Vancouver for information and rates. Mark Dowell, Sales Manager, phone: 604-235-2700 or email: mdowell@pattisonoutdoor.com  

Pattison Outdoor Advertising, LP
200, 4180 Lougheed Highway
Burnaby, BC V5C 6A7
Attn: Mark Dowell

Q: Can I advertise on www.bcferries.com?
A:
At this time, third party advertising is not available on www.bcferries.com. The banner ads that run throughout the site are all related to BC Ferries' packages, products or services. The Coca-Cola identity appears on our website by special arrangement with this major Corporate sponsor.

Q: Where should I send marketing-related queries (advertising or joint marketing proposals, travel packaging ideas, sponsorship ideas, etc)?
A:
Please send marketing related queries to:

BC Ferries
Suite 500, 1321 Blanshard Street
Victoria, BC Canada V8W 0B7
Attention: Marketing and Sales

Phone: 250-381-1401 Fax: 250-388-7754



 About Filming and Vessel Charters TOP 

Q: How much advance notice is required to charter a vessel?
A:
To allow time for processing and operations approval, it is recommended that completed charter requests are received a minimum of five business days prior to the scheduled day of charter. However, all requests will be evaluated for feasibility.

Q: When is payment due?
A:
Upon agreement of the charter plan and contract signature, a non-refundable deposit of twenty five percent (25%) is required. The balance is payable no later than five (5) business days prior to the commencement of the Charter Term.

Q: What is BC Ferries’ cancellation policy for vessel charters?
A:
The Charter agreement may be terminated by the Charterer by providing at least five days prior written notice to BC Ferries, or payment in lieu of notice.

Q: What is the location fee for film requests based on?
A:
The location fee to film on a regular scheduled sailing with the general public on board will be determined on a case by case basis. If you are travelling on a regular scheduled sailing, BC Ferries regular passenger fares would apply. Fares >>

Q: Can I request to film from the Bridge of a BC Ferry?
A:
For security reasons, we are not able to offer bridge visits while a vessel is in service. There are many other areas of our vessels with fabulous views including passenger lounges, food service areas and outer decks.

Q: Is the Charterer responsible for insurance coverage?
A:
BC Ferries will keep the vessel insured against fire, collision, perils of the sea and other risks normally insured against under standard marine coverage for any and all casualty and loss or damage that may occur to or be suffered by the vessel during the charter term.

Q: Is extra Liability Insurance required?
A:
Film Charters require a minimum of $5 million liability insurance and WCB coverage.

Q: Is there tax in addition to the fee(s) charged by BC Ferries?
A:
GST is charged on applicable fees and services.


 About "Miscellaneous" TOP 

Q: Are food services available on board?
A: There's a wide variety of food and beverage services available on BC Ferries ships, ranging from full meal facilities to snack bars. Legendary White Spot fare is available on all Vancouver - Vancouver Island trips as well as between Vancouver and Langdale on the Sunshine Coast. Both cafeteria and gracious dining at the Pacific Buffet are available on our "Spirit" class ships that sail between Vancouver and Victoria.  (more >>)

Q: What is your policy regarding passenger conduct?
A:
BC Ferries seeks to establish a transportation experience that is safe for all of our customers and employees.

Our Company reserves the right to refuse passage to any person who appears to be under the influence of alcohol or drugs, or whose conduct is unsafe, unlawful or considered to be objectionable.

Any person who attempts to gain passage fraudulently, refuses to pay the prescribed fare or fails to produce proof of payment of fare upon request may be refused passage.

Any vehicle deemed to be in an unsafe condition or carrying prohibited materials will be refused passage. 

More information on Rules and Requirements >> 

More Information on our Conditions of Carriage >>

Q: Can a child under the age of 12 take the ferry without an adult?
A:
In the interests of safety, children under 12 years of age cannot travel alone on BC Ferries unless they are going to and from school or school-sponsored events on designated commuter routes. Such students must be prepared to show a valid student ID. (Note that, while underage children may travel unescorted given the above circumstances, BC Ferries cannot provide direct student supervision.)

Q: Do you offer special services for people with disabilities?
A:
Yes. More information for people with disabilities >> 

If you are a resident of British Columbia and have a permanent disability, reduced fares are available (this applies to passenger fares only).  To receive them, you must present your BC Ferries Disabled Status Identification (DSI) card when you arrive at the terminal.  Please call us for details, or download the Information for Passengers with Special Needs Brochure

Information for people who are blind or sight-impaired travelling to and from Vancouver Island by coach >>

Q: Is hand baggage/luggage service available?
A:
Yes, hand baggage service is available for walk-on passengers on all major routes between the Lower Mainland and Vancouver Island. The service is also available on our Tsawwassen-Gulf Islands and Horseshoe Bay-Langdale sailings. The maximum weight of each item is 22kg (50lbs).

Baggage/Luggage must be contained in suitcases or other suitable containers to ensure safe carriage with ordinary care in handling. Fragile or perishable articles (sports equipment/band equipment, household items), money, jewellery, silverware, negotiable papers, securities or other valuables will not be accepted in our baggage service. Please note that all baggage is carried on the baggage cart at the owners own risk. Information on our policies for lost or damaged property is available on our Baggage Claims page.

In order to assist our baggage handlers, we ask that you weigh and tag each piece of checked baggage between 16kg-22kg (35lbs-50lbs) as indicated on the scales. (Note: there is no access to checked baggage onboard ships.)

If you intend to board a bus on the ferry; Tsawwassen - Swartz Bay sailings please ensure that any baggage you check at the terminal has a bus tag on it; for ALL other routes please carry your bag with you as there is no access to checked baggage onboard the vessel.

Baggage containing dangerous goods is not permitted. More information on Dangerous Goods

Baggage Carts for Team/Groups:

Additional luggage or baggage carts can be requested, on our Lower Mainland and Vancouver Island routes, based on availability by the travelling group/team up to 48 hours in advance.

Please call 1-888-BCFERRY (223-3779) to make arrangements.

Cart requests should be for a minimum of 30 or more persons. For groups smaller than 30 persons, regular baggage services are available.

Northern Route customers with baggage in excess of 30kg (66 lbs) please note:

  • For additional baggage, customers will be charged a stowage fee which is $10.00 per bag.

  • If you are travelling with a large amount of baggage or travelling as a group, please contact the departure terminal to make arrange for a baggage cart by calling: 1-877-223-8778

  • If extra baggage carts are not available at time of travel, we may not be able to transport baggage in excess of 30 kg (66 lbs). It is strongly recommended that baggage cart rental arrangements are made in advance. 

Q: Do you have telephones on your ferries?
A:
Major vessels have coin or credit card operated telephones available for passengers. TTY (text telephone) sets are available on major ships serving our southern routes, as well as our terminals at Swartz Bay, Tsawwassen, Duke Point, Horseshoe Bay, Departure Bay and Langdale.

Q: What is your smoking policy?
A:
 BC Ferries offers a smoke free environment within the interior spaces of all our vessels and buildings. Smoking is prohibited on our ships except within designated exterior smoking areas and prohibited by law within 3 metres of any doorway. Some vessels do not have any designated smoking areas.

Passengers should note signage on non-smoking and designated smoking areas and the requirement to comply as a condition of passage (see Conditions of Carriage & BC Ferries Rules and Requirements).

Q: When loading or unloading the ferry's vehicle decks, how do you decide who gets to drive aboard and/or disembark first?
A:
Although we strive to ensure that our customers are loaded in sequence according to the time of their arrival at the terminal, staff are primarily concerned with dispersing vehicles in an appropriate fashion on the deck. Vehicle loading always requires careful attention to balancing the load and using all available space in an efficient, orderly and safe manner. Loading takes place under the supervision of experienced crew members who are directed by the Chief Officer or Mate of the vessel.

The Chief Officer is required to work with whatever mix of vehicles is waiting to board or disembark from the ship, in the sequence he or she judges will best accomplish these goals. As you can imagine, the mix of vehicles varies greatly from sailing to sailing, and procedures that work well in one situation might not apply in another. The variables are simply too great.

For these same reasons, vehicles that are first to board the ferry might not necessarily be the first to disembark.

Q: Which Web Browsers work best with your website?
A:
 BC Ferries' website is compatible with most browsers. 

Additional information >> 
 

 About Getting More Information TOP 


Q: Is there anyone I can phone for more information?
A: Yes! BC Ferries' Customer Sales and Service Representatives are available weekdays from 7:00 am to 8:00 pm and weekends 8:00 am to 6:00 pm Pacific Time. Recorded information is also available 24 hours a day.

From anywhere in Canada and the USA, phone 1-888-BCFERRY (1-888-223-3779).  From your cell phone, call *BCF (*223) on Rogers or Telus Mobility networks.  From outside Canada and the USA, our number is (250) 386-3431.