Important travel information
Buses travelling from Bella Coola to North Coast and Central Coast Connector
Arrive at the Bella Coola Co-op parking lot 120 minutes prior to scheduled departure
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What you need to redeem your booking
When you arrive at the terminal, provide the ticket agent with your booking reference number or the phone number on your booking. You will need government-approved photo ID for proof of age as applicable (e.g. BC Seniors).
Bookings will not be honoured and travel will be based on order of arrival at terminal if you:
- arrive after the booking check-in has closed, 90 minutes prior to the scheduled departure;
- arrive before the booking check-in has opened, more than 120 minutes prior to the scheduled departure.
If your ferry travel is part of a vacation package, you will need to present your ferry travel voucher to the ticket agent when you arrive at the terminal. Tour operators are required to present ferry travel vouchers for all tour members.
Note: Departures can be delayed due to extreme weather conditions. Service notices are posted online to keep you updated on any delays. View current service notices.
Photo ID
On Northern routes, BC Ferries requires all passengers to show photo identification during check-in at the terminals and again when boarding the vessel. This helps ensure that we have an accurate record of passengers at all times.
BC Ferries will accept a wide variety of government-issued photo identification including:
- BC Services Card
- Passport
- Driver’s License
- Provincial Identification Card
- Citizenship Card
- Record of Landing Certificate
- Certificate of Indian Status
- Student Visa
- Tribal Card (USA status card)
- Permanent Resident Card
For youths under 16 years of age, BC Ferries will accept the following forms of identification:
- Letter of birth for newborns
- Original Birth Certificate
- Student Card
- Certificate of Indian Status
- Letter of Consent
- Care Card or Provincial Health Card
Youths under 16 years of age travelling without ID will still be allowed to travel - an accompanying adult (with ID) must fill out an information form at the terminal for the minor travelling.
Any customers 16 years and older who arrive at a terminal without any form of government issued photo ID, will not be permitted to travel.
Vehicle type and size
Your booking will only be honoured for the specific sailing you reserved and is valid only for your selected vehicle type and size.
To make changes to your booking, access your BC Ferries account online.
Booking cancellations and changes to ferry travel
Changes to your booking can be made up to three hours prior to your scheduled departure, subject to the terms and conditions of the fare purchased and applicable fees. Check BC Ferries’ Cancellation/Change policies for details.
BC Ferries Vacations customers: If your ferry travel is booked as part of a vacation package, any change or cancellation is subject to Terms and Conditions for BC Ferries Vacations Packages.
Cabin, reserved seating and pre-paid buffet prices include GST. Pre-paid buffet is non-refundable on the day of sailing. Cabins are non-smoking. A cleaning surcharge will apply if a passenger smokes in or damages a cabin.
Sailing cancellations
If you check-in at the terminal and the sailing is then cancelled, we will make every effort to load you on the next available sailing where space is available.
Customers with a booking on the next scheduled departure will be loaded in advance of customers from the cancelled sailing. If we are unable to load you on the next available sailing, you will be loaded in order of arrival at the terminal.
If you choose not to travel, your fares will automatically refund to your original form of payment. We will also refund any changes made at check-in, which a ticket agent must process at the terminal. View more information about sailing cancellations.
If your BC Ferries Vacations package was affected by a sailing cancellation, you will need to contact our Vacations Centre at 1-888-BC FERRY (1-888-223-3779 Ext. 3), locally at 604-673-2440, or +8001BCFERRY (+80012233779) toll-free from outside Canada and the USA.
Conditions of Carriage/Rules & Requirements
By purchasing a booking, you acknowledge your acceptance of BC Ferries’ Conditions of Carriage and Rules & Requirements (available upon request at any terminal, any ferry, or at BC Ferries’ head office).
The non-authorized resale of a booking/reservation is prohibited unless contracted through BC Ferries.
Health and safety
To support the health and wellness of our customers and employees, all BC Ferries vessels and terminals are smoke and vape-free environments. BC Ferries has a zero tolerance policy for passengers under the influence of drugs or alcohol and any unacceptable conduct that can be associated with impairment. The consumption of drugs and alcohol on BC Ferries’ vessels and at its terminals is prohibited. We all deserve to feel safe and respected—violence and foul language will not be tolerated and may result in denial of service.
Your coach will be directed to the appropriate lane on board by BC Ferries staff. For the safety of your passengers, once the coach is parked, please wait to unload your passengers until vehicles around your coach have stopped moving and are parked in their appropriate spaces.