When you arrive at the terminal, provide the ticket agent with your booking reference number or the phone number on your booking. You will need government-approved photo ID for proof of age as applicable (e.g. BC Seniors).
Bookings will not be honoured and travel will be based on order of arrival at the terminal if you arrive after the check-in has closed (4 hours prior to schedule departure for hostle vehicles and 3 hours prior to scheduled departure for commercial (non-hostle) vehicles.
For hostle vehicles, bookings will not be honoured and travel will be based on order of arrival at the terminal if you arrive after the check-in has closed (4 hours prior to the scheduled departure).
For commercial, non-hostle vehicles, bookings will not be honoured and travel will be based on order of arrival at the terminal if you arrive after the check-in has closed (3 hours prior to the scheduled departure).
Note: Departures can be delayed due to extreme weather conditions. Service notices are posted online to keep you updated on any delays. View current service notices.
Your booking will only be honoured for the vehicle type and size you reserved.
If your reserved vehicle height differs at check-in, your booking will not be honoured. If your reserved vehicle length differs by more than 5 feet (1.5 metres) at check-in, your booking will not be honoured. To make changes to your booking, access your BC Ferries account online.
Changes to your booking can be made up to three hours prior to your scheduled departure, subject to the terms and conditions of the fare purchased and applicable fees. Check BC Ferries’ Cancellation/Change policies for details. A fee will be applied to the card associated with your booking if you cancel within five days of the scheduled departure.
If you check-in at the terminal and the sailing is then cancelled, we will make every effort to load you on the next available sailing where space is available.
Customers with a booking on the next scheduled departure will be loaded in advance of customers from the cancelled sailing. If we are unable to load you on the next available sailing, you will be loaded in order of arrival at the terminal.
If you choose not to travel, your fares will automatically refund to your original form of payment. We will also refund any changes made at check-in, which a ticket agent must process at the terminal. View more information about sailing cancellations.
If you are a commercial driver with the risk of exceeding your hours of service due to a sailing cancellation, advise the terminal staff and we will work with you on options.
By purchasing a booking, you acknowledge your acceptance of BC Ferries’ Conditions of Carriage and Rules & Requirements (available upon request at any terminal, any ferry, or at BC Ferries’ head office).
The non-authorized resale of a booking/reservation is prohibited unless contracted through BC Ferries.
To support the health and wellness of our customers and employees, all BC Ferries vessels and terminals are smoke and vape-free environments. BC Ferries has a zero tolerance policy for passengers under the influence of drugs or alcohol and any unacceptable conduct that can be associated with impairment. The consumption of drugs and alcohol on BC Ferries’ vessels and at its terminals is prohibited. We all deserve to feel safe and respected—violence and foul language will not be tolerated and may result in denial of service.
Following direction from the Provincial Health Officer, masks are no longer mandatory in indoor public settings. Masks are recommended indoors at terminals and on board.
Please respect your fellow passengers and our crews if they choose to wear a mask, comfort levels will vary as restrictions change.
In accordance with Transport Canada safety regulations passengers must exit their vehicle on any closed lower deck on a ferry that is underway. A closed vehicle deck is a space that is closed at both ends with limited side openings.
During boarding, passengers should advise the Chief Steward of any serious medical conditions. BC Ferries staff are trained in emergency first aid; however, there are no qualified medical personnel on board.
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