Privacy Statement

BC Ferries collects and uses customer information in order to deliver services, and protects the personal information provided to us.

When we ask for your personal information, we tell you why we are collecting it, and only collect the personal information necessary for the purpose stated. This information will only be used for this or a consistent purpose unless you agree to another use. To better understand our customers, BC Ferries may wish to analyze customer data. If so, you will have the option of choosing not to participate.

BC Ferries will make every effort to protect your personal information and ensure its accuracy. Our company does not sell customer information to third parties.

You may address questions regarding access to your personal information or privacy concerns to the:

Chief Privacy Officer
BC Ferries, 1112 Fort Street, Victoria, British Columbia, V8V 4V2
Telephone: (250) 978-1174.

About Privacy on the Web

When you browse through www.bcferries.com, you do so anonymously. BC Ferries does not collect personally identifiable information unless you provide it to us.

Our Web server automatically collects a limited amount of non-personal information essential for the operation and security of www.bcferries.com. This includes Internet Protocol (IP) address, domain name, type of computer, operating system, browser type, pages viewed and content downloaded. This information is not linked to you as an individual user. Rather, it is recorded as general statistical information, which may be used by BC Ferries to monitor use of the Web Site, improve the Web Site, and generally enable us to provide you with the best possible Web experience.

If you have a reservation query, please use one of the following contact lines: 
 

1-888-BC Ferry (1-888-223-3779) -- toll free within B.C.
(250) 386-3431 -- from outside British Columbia
(250) 388-7754 -- Our fax number