BC Ferries Assured Loading & Experience™ Card
Frequently Asked Questions

General Information >>

How to Get a Card >>

Registering Your Card >>

Savings and Prepaid Paper Tickets >>

Federal Income Tax Credit for Public Transit>>

Using the Website >>

Purchasing Tickets >>

Auto Load & Auto Purchase >>

Exchange Expired ALTs >>

Losing a Card >>

Personal Information >>

Contacting Us >>


General Information TOP

Q. What is a BC Ferries Experience™ Card?
A. The BC Ferries Experience™ Card is an electronic swipe card similar to a debit or gift card that can be used to pay for ferry travel on participating routes.

Customers can load their BC Ferries Experience™ Card with money online, by phone at 1 888 BC FERRY or in person at participating BC Ferries ticket booths. Cardholders who load a minimum dollar amount onto the card will receive access to fare savings wherever they're available.

The BC Ferries Experience™ Card provides business, commercial and individual travelers access to a variety of additional benefits including:
  • Access to fare savings on participating routes.
  • Ability to print a Travel History report.
  • Loss protection.
  • Transferability/Balance Sharing features
  • Auto Load feature.
  • Access to new and different future products.
  • All of the above in a convenient wallet-size format.

PLEASE NOTE: It is not currently possible to use money loaded on your BC Ferries Experience™ Card to pay for onboard purchases of any kind, for fully prepaid/reserved ferry travel on the Tsawwassen - Southern Gulf Islands route, or for regular fare payments on the Brentwood Bay-Mill Bay, Langdale-Gambier Island-Keats Island and North Coast routes.

Q. What is a Coast Card?
A. The Coast Card allowed customers to purchase ALT’s electronically. However, as of November 1st, 2011 the Coast Card will no longer be valid for reloading new ALT’s. All new ALT purchases will go on to the Assured Loading Card.

Q. How do the Transferability & Balance Sharing features work?
A. BC Ferries Experience™ cardholders have the ability to connect additional secondary cards to the primary card(s) on their account. As part of the set up of their secondary card(s), customers will have the choice to select either the Transfer setting or the Pooling setting for their secondary card(s):

Pooling: The Pooling setting allows a secondary cardholder to share a primary card's balance. The Pooling setting does not allow a secondary card to carry its own balance.

Transfer: The Transfer setting gives a primary cardholder the ability to transfer money to the selected secondary card. The Transfer setting allows a secondary card to carry its own balance.

Q. How do I set-up my secondary card?
A.
To set-up your secondary card, follow these five easy steps:
Please note: A secondary card must be blank. Cards that have balances are automatically registered as a primary card.

  1. Log in to your account profile online here >>
  2. Click on the “Add Another Card” link on the left-hand side of the page and enter the card and CVN numbers;
  3. Select “Secondary Card” and choose the primary card that it should be connected to;
  4. A new section will appear asking you to select either a “Transfer” or “Pooled” setting for your secondary card (see above for descriptions on each setting)
  5. Click the “Complete Registration” button and you’re done!

Q. Where can I use the BC Ferries Experience™ Card?
A. The BC Ferries Experience™ Card can be used to pay for ferry travel at any of the following participating BC Ferries locations:

  • Tsawwassen - Swartz Bay
  • Tsawwassen - Duke Point
  • Horseshoe Bay - Bowen Island
  • Horseshoe Bay - Langdale
  • Saltery Bay – Earls Cove
  • Powell River – Comox
  • Powell River – Texada Island
  • Chemainus – Thetis Island – Penelakut Island
  • Crofton – Vesuvius
  • Southern Gulf Islands Inter–Island travel
  • Horseshoe Bay - Departure Bay
  • Nanaimo – Gabriola Island
  • Swartz Bay – Saltspring Island
  • Tsawwassen - Southern Gulf Islands* (limited use)
  • Swartz Bay – Southern Gulf Islands
  • Buckley Bay – Denman Island – Hornby Island
  • Campbell River – Quadra Island – Cortes Island
  • Port McNeill – Alert Bay - Sointula
  • Skidegate – Alliford Bay

PLEASE NOTE: Effective April 1, 2013, BC Ferries is pleased to introduce an Experience Card discount on Southern Gulf Islands inter-island travel. For example the regular fare to travel from Galiano to Mayne Island is $6.00, now $4.00 using a BC Ferries Experience Card.

It is not currently possible to use money loaded on your BC Ferries Experience™ Card to pay for onboard purchases of any kind, for fully prepaid/reserved ferry travel on the Tsawwassen - Southern Gulf Islands route, or for regular fare payments on the Brentwood Bay-Mill Bay, Langdale-Gambier Island-Keats Island and North Coast routes.

Assured Loading Tickets (available on the Assured Loading Card only) can be used for ferry service between the following locations:

  • Tsawwassen and Swartz Bay
  • Horseshoe Bay and Departure Bay
  • Duke Point and Tsawwassen

Q. Are there any terminals where I can’t use the BC Ferries Experience™ Card?
A. It is not currently possible to use money loaded on your BC Ferries Experience™ Card to pay for ferry travel on the Brentwood Bay-Mill Bay, Langdale-Gambier Island-Keats Island and North Coast routes.

Q. Can the BC Ferries Experience™ Card be used onboard?
A. Not yet. We will continue to work toward developing new products, services and functionalities for the BC Ferries Experience™ Card in the future.

Q. Should I get a BC Ferries Experience™ Card or an Assured Loading Card?
A. The BC Ferries Experience™ Card offers a variety of features and benefits that are not available on the Assured Loading Card. First-time customers will be encouraged to use a BC Ferries Experience™ Card. Only ALT tickets can be purchased on the Assured Loading Card.

Q. Can I still use my prepaid paper tickets?
A. No, prepaid paper tickets have been discontinued as they account for one percent or less of all payments made on BC Ferries' smaller coastal routes.  After community consultation and over one year of ongoing public notification, prepaid paper tickets are no longer accepted as a method of payment and have no monetary value.    

NOTE: This does not apply to the following routes:

  • Mill Bay - Brentwood Bay
  • Langdale - Gambier - Keats  

Q. How do I transfer my paper tickets to a card?
A. As of April 1, 2010 prepaid paper tickets will not be accepted for transfer to a BC Ferries Experience™ Card and no longer have a monetary value.   

Q. Can anyone use the BC Ferries Experience™ Card?
A. Yes. The BC Ferries Experience™ Card can be used by individuals, business and commercial travelers at any participating BC Ferries locations.

It is important to note that the BC Ferries Experience™ Card does not change any current policies regarding travel for seniors, students and permanently disabled individuals.

How to Get a Card TOP

Q. Where do I get a card?
A. You can get a BC Ferries Experience™ Card at any BC Ferries ticket booth or major Terminal Administration Office or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time).

NOTE: It is not possible to load or obtain a BC Ferries Experience™ Card at BC Ferries’ Head Office (address: Suite 500, 1321 Blanshard Street, Victoria, BC).

Q. Can you mail me a card?
A.Yes. Simply contact our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time). You can also pick up a BC Ferries Experience™ Card at any BC Ferries ticket booth or major Terminal Administration Office. The card is reusable so no need to pickup another one for subsequent purchases.

Q. Can I have more than one card?
A.Sure. You can have as many cards as you like. With the BC Ferries Experience™ Card you can also connect secondary cards to your primary card and transfer money between them. In general, we recommend that you get a separate card for each member of your family or business. If at any time you need help or advice in setting up your cards, please call our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time). They would be happy to help you!

Registering Your Card TOP

Q. Why should I register my card?
A. When you register your card, you automatically get Loss Protection. This means that if your card is lost or stolen, you can report the loss to BC Ferries and we will freeze the card so that it can no longer be used. You can then get a new card and transfer the balance on your lost card to the new one. If you lose a registered card, please call our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time) and any of our Customer Service Representatives will be able to cancel your card. NOTE: It is not possible to provide loss protection for unregistered cards.

Q. How do I register my card?
A. We recommend visiting www.bcferries.com to register your card. You can also register by visiting any BC Ferries major Terminal Administration Office or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time).

Q. What happens if I lose an unregistered card?
A. Unfortunately, unregistered cards are not eligible for loss protection and balances cannot be transferred.  

Savings and Prepaid Paper Tickets TOP

Q. Can BC Ferries Experience™ cardholders access reduced fares on routes that previously accepted prepaid paper tickets?
A. Yes. BC Ferries Experience™ cardholders can access fare savings on participating routes by loading minimum amounts onto their card.

Q. How do the minimum load amounts work?
A. Whenever you load money onto your BC Ferries Experience™ Card, you will be asked to select either Passenger-only savings or Vehicle and/or Passenger savings minimum load amounts. You may load any amount over these minimums onto your card. It is not necessary to keep these minimum amounts as a balance on your card. As long as you have loaded these minimum amounts, you will receive the applicable fare savings on the full balance on your card.

Q: What is the minimum load amount to receive savings?
A: The minimum load amount for Vehicle and/or Passenger savings is $115.00. The minimum load amount for Passenger-only savings is $65.00.

Q. If I load my BC Ferries Experience™ Card to receive Vehicle and/or Passenger savings can I still use it when I am travelling without a vehicle or as a foot passenger?
A. Yes. When the card has been loaded with the minimum load amount to receive Vehicle and/or Passenger savings the cardholder will receive access to fare savings on participating routes for passengers only, vehicles only (including motorcycles) and/or a combination of passengers and vehicles.

When the card has been loaded with a minimum load amount to receive Passenger-only savings, the cardholder will only receive access to fare savings wherever they're available for passengers only.

Q. What happens if I change Savings Types?
A. Changing Savings Types requires that you load at least the minimum amount of the desired savings type.

NOTE: Be careful when changing Savings Types, as any change means that the card’s entire balance and the balance of all connected secondary cards will be modified to receive access to the newly selected Savings Type – either Passenger-only or Vehicle and/or Passenger savings.

Q. Will BC Ferries Experience™ cardholders receive a specific number of trips for loading the minimum amount?
A. No. Loading the minimum amount entitles a BC Ferries Experience™ cardholder to access the reduced fares for either passengers or vehicles and passengers respectively at the current price at the time of travel.

Loading a minimum amount does not entitle a specific number of trips and there must be sufficient balance on the card to cover the entire fare. Customers will be charged the current reduced fare. If there is not sufficient balance on the card to cover the applicable reduced fare, customers will be charged the full cash fare.

Q. Does BC Ferries still accept prepaid paper tickets?
A. BC Ferries accepts prepaid paper tickets on the following routes only:

Mill Bay-Brentwood Bay
Langdale - Gambier Island - Keats Island

Prepaid paper tickets have been discontinued from all other routes as they account for one percent or less of all payments made on BC Ferries' smaller coastal routes. After community consultation, and over one year of ongoing public notification, prepaid paper tickets are no longer accepted as a method of payment and have no monetary value.

Federal Income Tax Credit for Public Transit TOP

Q. What is the federal income tax credit for public transit?
A. The federal government has extended an income tax credit for public transit to qualified commuters who meet the following requirements:

  • Completion of at least 16 round trips in a 31 day period;
  • Trips are paid for using an electronic payment card;
  • Customer submits a valid receipt with their income tax return that proves the above travel occurred.
For more information about the federal income tax credit for public transit, please visit the Canada Revenue Agency website at www.cra.gc.ca.

Q. How does the BC Ferries Experience™ Card allow me to apply for the federal income tax credit for public transit?
A. Registered BC Ferries Experience™ cardholders who use their card to pay for ferry travel will have access to a Travel History report that can be printed and will show all of the trips taken on the card. It may be possible for cardholders to use this Travel History report to claim the federal income tax credit for public transit on qualifying passenger trips.
Customers must qualify for the federal income tax credit for public transit by meeting a minimum travel requirement of at least 16 round trips in a 31 day period.
For more information on the credit and how to qualify, please visit the Canada Revenue Agency at www.cra.gc.ca. NOTE: Customers must first register their card online or by phoning the Customer Service Centre to access the Travel History report.

Purchasing Tickets TOP

Q. What are Assured Loading Tickets (ALTs)?
A.
ALTs provide priority travel on three major Vancouver Island/Mainland routes when presented to the Ticket Agent at least 20 minutes before the scheduled departure time. Participating routes that currently accept ALTs are:

  • Tsawwassen-Swartz Bay
  • Tsawwassen-Duke Point
  • Horseshoe Bay-Departure Bay

As of November 1, 2011 ALT users must register their cards online and agree to the terms and conditions before the purchase of ALTs can be completed.  This will ensure that BC Ferries can contact ALT users with product information if needed.
Beginning November 1, 2011 customers purchasing ALTs will be issued a new ALT card.

Please also note the following important information about ALTs:

  • BC Ferries reserves the right to limit the number of ALT spaces per sailing.
  • ALTs expire two years after the month of purchase
  • Expired ALTs cannot be used for travel
  • The value of expired ALTs is not refundable but may be used toward the purchase of a new set of ALTs for a grace period of six (6) months after expiry.
  • After the six-month grace period, any remaining value is forfeited and will be removed from the card.
  • ALTs must be presented to the ticket agent at least 20 minutes before scheduled departure time
  • More than one ALT can be redeemed per sailing.
  • The cost of 10 ALTs is currently $1,450
  • ALTs cannot be purchased individually.
  • One ALT covers one personal vehicle (up to 2.13m or 7’ in height, up to 6.10m or 20’ in length) plus driver fare.
  • ALT travel is exempt from any regular discounts such as senior, student or disabled fares.

For more information about ALTs please click here >>

Q. What do Assured Loading Tickets cost?
A. The cost of ten Assured Loading Tickets (ALTs) is $1,450.00 (including fuel surcharge). Ten (10) ALTs must be purchased at the time of sale and it is not possible to purchase tickets individually. One ALT covers one personal vehicle (up to 2.13m or 7’ in height, up to 6.10m or 20’ in length) plus driver fare.

Q. I accidentally bought too many Assured Loading Tickets on the website. How do I get my money back?
A. If you have accidentally bought too many ALTs, please immediately contact our Customer Service Centre at 1 888 BC FERRY (223-3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time) for assistance.

Q. Once I’ve purchased Assured Loading Tickets, can I transfer them to another card?
A. Yes. Assured Loading Tickets may be transferred from a cancelled card to a new card. Once a card has been cancelled, Assured Loading Tickets can only be transferred as a group of tickets and not on an individual basis. If there is more than one allotment of 10 Assured Loading Tickets on the card, the product cannot be split between 2 or more cards - all ALT product must be transferred together.

Q. What is the new Assured Loading Card?
A. The BC Ferries Assured Loading Card is an electronic swipe card that can be loaded with ALTs only. ALTs provide priority travel on three major Vancouver Island/Mainland routes when presented to the Ticket Agent at least 20 minutes before the scheduled departure time. Participating routes include: 

  • Tsawwassen-Swartz Bay 
  • Tsawwassen-Duke Point 
  • Horseshoe Bay-Departure Bay

As of November 1, 2011 ALT users must register their cards online and agree to the terms and conditions before the purchase of Assured Loading Tickets can be completed. This will ensure that BC Ferries can contact ALT users with product information if needed.

Click here to register your Assured Loading Card.

Q. Why is BC Ferries requiring that customers register the Assured Loading Card?
A. Registering online will ensure that customers understand and agree to the terms and conditions of the Assured Loading Tickets program, including the two-year expiry. In addition, the registration process helps BC Ferries stay in contact with its customers with product information when necessary. This would include notifications when tickets are about to expire or to communicate other information about ALTs.

Q. How do I register my Assured Loading Card and purchase Assured Loading Tickets?
A. Visit our web site at https://mycard.bcferries.com to register your card or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm Monday thru Friday's and between 8:00 am and 6:00 pm Saturday and Sunday’s (Pacific Time).

Q. Can I still purchase Assured Loading Tickets on my Experience Card or Coast Card?
A. No, ALT's are no longer available for purchase on Experience Cards or Coast Cards. Customers can continue to redeem current ALTs on their cards but will need to move to an Assured Loading Card to purchase a new set of ALT's.

Q. I have Assured Loading Tickets on my Experience Card or Coast Card, do I need to transfer them to a new Assured Loading Card?
A. Customers are encouraged to transfer their ALT's to the new Assured Loading Card. The Assured Loading Card will allow us to stay in contact with customers with product information when necessary. This would include notifications when tickets are about to expire or to communicate other information about ALTs. Customers can continue to redeem current ALTs on their Experience Cards or Coast Cards but will need to move to an Assured Loading Card to purchase a new set of ALT's.

Q. I have an Experience Card or Coast Card with Assured Loading Tickets but the auto reload has been turned off?
A. ALT's are no longer available for purchase on Experience Cards or Coast Cards. Customers can continue to redeem current ALTs on their cards but will need to move to an Assured Loading Card to purchase a new set of ALT's and re-set up the auto-reload function.

Q. Why won’t BC Ferries sell new ALTs to customers without a registered card at the ticket booths anymore?
A. BC Ferries believes that online registration will help ensure customers better understand the terms and conditions of the product and agree to them before purchase.

Q. How do I know if this product is right for me?
A. ALTs are intended for customers that require assured loading (average 5 trips/year). ALTs have an expiry date of two years from month of purchase and once ALTs expire, customers with remaining value will have six months to purchase a new set of ALTs or the value will be forfeited. Customers are responsible for monitoring their ALT expiry date. ALTs provide priority travel on three Vancouver Island/Mainland routes: Tsawwassen-Swartz Bay; Tsawwassen-Duke Point; and Horseshoe Bay-Departure Bay. If you have any doubts that you will need ALTs we suggest you rely on BC Ferries’ reservation system instead.

Q. When will my expired Assured Loading Ticket value be forfeited?
A. As agreed to upon purchasing Assured Loading Tickets (see Terms and Conditions

), the value of expired ALTs is non refundable and may only be used toward the purchase of a new set of ALTs for a period of six (6) months after expiry. After the six-month grace period, any remaining value is forfeited and will be removed from the card. To view your ALT expiration date, login and view card summary or call 1-888-BC FERRY (1-888-223-3779) for assistance.

Auto Load & Auto Purchases TOP

Q. What are Auto Load and Auto Purchase?
A. You can set up your account so that it will automatically load more money or purchase more Assured Loading Tickets.

For example, you might set up your account to Auto Load $200 whenever your card has $25 or less remaining on the card. If you purchase Assured Loading Tickets, you might set up your account to Auto Purchase 10 more Assured Loading tickets ($1,450 value) when your remaining trips fall below three (3).

To set-up Auto Load and/or Auto Purchase, login to your online card profile, select the Auto/Load Purchase link and complete the required information fields. Auto Load and Auto Purchase require that you provide a valid credit card number.

Q. How does Auto Load work?
A. To Auto Load your BC Ferries Experience™ Card, login online and select Auto Load/Purchase. Click on "Change Status" complete the fields shown. It is important to enter the minimum amount for your specific savings type.  It is possible to Auto Load more than the minimum amounts.

Q. How does Auto Purchase work?
A.Auto Purchase relates to ALTs only and is an automatic purchase of this product.

Q. What do I do if I need to change my credit card number?
A. We recommend visiting www.bcferries.com, cancelling your existing Auto Load or Auto Purchase and setting up a new Auto Load or Auto Purchase using a different credit card number.

You can also change your credit card number by visiting any BC Ferries major Terminal Administration Office or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time) if you require assistance.

Exchange Expired Assured Loading Tickets TOP

Q. What does it mean to exchange expired Assured Loading Tickets?
A. The value of expired ALTs may be used toward the purchase of a new book of Assured Loading Tickets only at current prices for up to six (6) months after expiry.  You can view the remaining value of your unused tickets by registering your card and viewing your balance online here >> or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time) if you require assistance.

Q. How can I exchange my expired Assured Loading Tickets?
A. Only registered Assured Loading Card holders (new November 1, 2011) can exchange Expired ALTs online, through our Call Centre staff or at a BC Ferries terminal office.

To obtain a new ALT card call 1-888-BC FERRY (1-888-223-3779) or pick up one at any major terminal. Once registered, log in and click ‘Exchange Expired ALTs’ on the left panel. Expired product will be put towards the purchase of 10 new assured loading tickets, using the oldest expired product.

If you already have an Assured Loading Card and wish to transfer expired value towards the purchase of a new book, click on ‘Exchange Expired ALTs’.

The ‘Total Payable’ amount is the difference between ‘Purchase Total’ and ‘Total Exchange Value’. The ‘Total Payable’ amount will be charged upon check out.

Q. Can I exchange unexpired Assured Loading Tickets?

A. No, only expired assured loading tickets are eligible for exchange.

Q. Which expired Assured Loading Tickets will be exchanged first?
A. The oldest purchased tickets will be exchanged first.

Q. How many expired Assured Loading Tickets can I exchange?
A. The maximum total exchangeable amount cannot exceed the total purchase price of a new assured loading product. Refunds will not be issued.

Q. What happens if I have Auto Reload enabled?
A.
Expired Assured Loading Tickets will automatically be exchanged when new assured loading product is purchased through the Auto Reload process. Your credit card will be billed for the remaining balance.

Losing a Card TOP

Q. I've lost my card, or my card has been stolen. Can I cancel my card?
A. Yes. If you have registered, your card can be cancelled and the remaining balance will be transferred to a new card. To report a registered card lost or stolen, call BC Ferries at 1 888 BC FERRY (1 888 223 3779) and speak to a Customer Service Representative or visit one of our agents in person at a major Terminal Administration Office. To confirm your identity during an in person transaction, you will need to present Picture ID before we record your card as lost. NOTE: Unfortunately, unregistered cards are not eligible for loss protection and balances cannot be transferred.

Q. Once I’ve cancelled a card, how do I use those tickets?
A. Once you’ve cancelled your registered card, you’ll need to get a new one. Visit a BC Ferries major Terminal Administration Office in person so that they can transfer your balance or ALTs that remain on your cancelled card to your new card. You can also contact our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time) to have a new card mailed to you. NOTE: Unfortunately, unregistered cards are not eligible for loss protection and balances cannot be transferred.

Using the Website TOP

Q. Do I need to use the website to manage my card?
A. We recommend www.bcferries.com as the best way to manage your account. However, you may also manage your card and receive assistance in person at any BC Ferries major Terminal Administration Office or by contacting our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) between 7:00 am and 8:00 pm weekdays and between 8:00 am and 6:00 pm weekends (Pacific Time).

It is also possible to load and redeem money on the BC Ferries Experience™ Card at any participating BC Ferries ticket booth.

Q. How do I sign on to my account using your website?
A. Make sure you have your card handy, and log on to our website at www.bcferries.com.
You will see a link to our Sign In Centre on the first page. Click this link, then do one of the following:

  • If you have already registered your card online, enter your e-mail address and password to log in.
  • If you registered your card at a BC Ferries administration office or through our Customer Service Centre, select the “I registered in person” link and complete the log in process.
  • If you have not registered your card, select the “I’m not registered” link to begin the registration process.

Q. What happens if I lose my password for the website?
A. If you lose your password, please visit our website at www.bcferries.com, navigate to the BC Ferries Experience™ Card/Assured Loading Card section, click on the Register/Manage you card link and on the resulting login page click “Forgot Password”.

Q. Can I use my BC Ferries IVR number or my ID and password for reservations to log on to my BC Ferries Experience™ Card?
A. No. Currently your BC Ferries Experience™ Card use a separate ID and password.

Q. Will my computer and browser support the BC Ferries Experience™ Card/Assured Loading site?
A.The BC Ferries Experience™ Card/Assured Loading site is compatible with the following browsers:

  • Internet Explorer 
  • Firefox
  • Safari 

Personal Information TOP

Q. Is registration required to use the BC Ferries Experience™ Card?
A. Registration will provide additional cardholder benefits including loss protection and access to a travel history report that will allow qualifying cardholders to claim the federal transit pass credit.

If these features are not of interest, cardholders will have the option not to register their card, in which case they will not be required to provide personal information. NOTE: Cardholders are strongly encouraged to register their card to ensure they receive access to the above-mentioned benefits, particularly loss protection.

Q. How will the company use personal information provided by cardholders and keep it safe?
A. BC Ferries is committed to protecting your privacy through responsible personal information management practices in accordance with British Columbia's Freedom of Information and Protection of Privacy Act and other applicable legislation, such as the Coastal Ferry Act. BC Ferries Experience™ cardholders will be given the choice and asked for their permission to receive any information and/or promotional offers.

Upon registration, cardholders will be asked for information including their name, e-mail address, mailing address, phone number and account type (business or personal).

Contacting Us TOP

Q. How do I call BC Ferries?
A. You can contact us by calling one of the following numbers:

  • In Canada and the USA: 1-888-BC FERRY (1-888-223-3779)
  • Outside Canada and the USA: (250) 386-3431
  • Cell phones: *BCF (*223) on Rogers or Telus Mobility Networks

    Terms and Conditions >>