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Be on the lookout for fraudsters posing as legitimate BC Ferries representatives. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at
1-888-495-8501, or visit their website.
Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. They appear to be authentic and may go so far as to use logos and official sounding email addresses.
Online survey scam
Internet marketers may falsely claim to represent BC Ferries or other companies using online pop-up surveys. The scam offers discounts or products in exchange for answering a questionnaire. We are always happy to hear how your experience with us was, but we do not use pop-ups or offer non-BC Ferries products as an incentive.
Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses. BC Ferries will never ask you to share any of this information through email.
Phishing scams may also make a false claim that your account is in urgent need of attention. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a fake website used to gather credit card information and account details. Avoid clicking on any attachments to these emails as they may contain viruses or spyware.
Key indicators of a phony email are:
- a false claim that a prize or trip has been awarded;
- a false claim that there is a problem with the recipients account that needs "fixing";
- the existence of typos or poor grammar, spellings such as "BC Ferry Corporation" instead of "British Columbia Ferry Services Inc.";
- the sender's email address and any links in the document may appear authentic;
- other authentic looking material such as logos or company colours.
Automated phone recordings are used to target a large range of phone numbers including private unlisted numbers and office extensions. These calls will often state that you are a valued guest and are eligible for a prize. Attempting to claim the prize will put you in contact with a live operator. This operator may attempt to gain access to your personal information such as credit card numbers or account details and may become quite persistent.
BC Ferries DOES NOT participate in any form of phone promotion or solicitation. If you receive a call indicating that you've won "A free cruise" or "BC Ferries points/miles", or that you are a "preferred customer", please hang up. Visit http://www.antifraudcentre.ca/ for more info on this and other types of scams.
Numerous guests attempting to reach BC Ferries by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic.
There are many active toll-free numbers created intentionally close to BC Ferries' phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. This marketing strategy relies on clumsy dialling and high-pressure tactics.
These types of scams are rapidly increasing. Please dial carefully and remember, the toll free phone number for BC Ferries is 1-888-223-3779.
Fake social media accounts
Beware of fake BC Ferries social media accounts (Facebook, Instagram, Twitter, etc.) promising free travel or vacations to the first ### followers. This common scam technique allows an individual to build a large following with the intention of selling the account. Although fake account names may be similar to ours and some use our logo, they are not associated with BC Ferries.
We recommend guests not follow these accounts and avoid sharing them. The official BC Ferries social media accounts can be found here:
- Facebook: https://www.facebook.com/BC-Ferries-119019564797374/
- Twitter: https://twitter.com/BCFerries
- Trip Advisor: http://www.tripadvisor.ca/Attraction_Review-g181772-d184078-Reviews-BC_Ferries-Sidney_Victoria_Capital_Regional_District_Vancouver_Island_British_Colu.html
- Google+: https://plus.google.com/+bcferries/posts
- Instagram: https://instagram.com/bcferries/
If you have any questions, or are unsure if you have been contacted by someone falsely claiming to represent BC Ferries, call or email our Customer Service Centre.