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Making a Claim

Property Damage or Injury

If you have incurred costs as a result of a claim, for which you believe British Columbia Ferry Services Inc. (BC Ferries) may be responsible, you must follow the process outlined below for your claim to be considered. Please note that in most cases, you are required to notify BC Ferries within seven days of the incident.

BC Ferries requires that all claims be submitted in writing using the Notice of Claim form. Your completed Notice of Claim form should be mailed, faxed or e-mailed to:

Risk Management Analyst
BC Ferries
Suite 500, 1321 Blanshard Street
Victoria, BC V8W 0B7
Fax: 1-866-644-4547
claims@bcferries.com

Claim Reporting Process

In addition to the Notice of Claim form, we recommend that you also include:

  • Proof of ferry travel, by reservation confirmation, credit card or ferry receipt;
  • Photographs of the property damage or injury;
  • Repair cost estimates from a recognized repair facility;
  • Witness statements.

Please click here to access the Notice of Claim form >>

BC Ferries will only consider your claim if it is determined that BC Ferries is responsible for your property damage or injury. Our liability to you may be limited or excluded in accordance with our Conditions of Carriage.

We suggest that in all cases of damage to your own property, you contact your insurance company to arrange for immediate reimbursement. BC Ferries will not pay for consequential damages, such as loss of enjoyment, loss of business, inconvenience and similar matters that may result from an incident involving damage to your property.

If it is determined that you have submitted a fraudulent claim, BC Ferries will pursue any action considered necessary under the law.

BC Ferries is covered by the Personal Information Privacy Act. This information is collected for follow up on claims management and operational trend analysis and will only be used and disclosed for these purposes.

Alert!Baggage claims are excluded from this policy.
For information on how to make a baggage claim, please click here >>

Response Time

BC Ferries will acknowledge receipt of your claim within two weeks. An investigation begins upon receipt of your claim or shortly thereafter and you can expect a response from us in approximately four to six weeks.

If you have any further questions about claims, please contact us at 1-888-223-2111 or send an e-mail to claims@bcferries.com(This email address should only be used to submit queries associated with Claims. For information on schedules, fares and reservations, please use our customerservice@bcferries.com email address.)