If you have incurred costs as a result of a claim, for which you believe British Columbia Ferry Services Inc. (BC Ferries) may be responsible, you must follow the process outlined below for your claim to be considered. Please note that in most cases, you are required to notify BC Ferries within seven days of the incident.
BC Ferries requires that all claims be in writing and contain the information specified below. (Note: we may require you to complete an Incident Report, however, you are still required to submit your claim to us in accordance with these requirements). Your claim should be mailed, faxed or emailed within the seven-day period to:
Risk Management Analyst 1112 Fort Street Victoria, BC V8V 4V2 Fax: 1-866-644-4547 claims@bcferries.com
BC Ferries will only consider your claim if it is determined that BC Ferries is responsible for your property damage or injury. Our liability to you may be limited or excluded in accordance with our Conditions of Carriage.
We suggest that in all cases of damage to your own property, you contact your insurance company to arrange for immediate reimbursement. BC Ferries will not pay for consequential damages, such as loss of enjoyment, loss of business, inconvenience and similar matters that may result from an incident involving damage to your property.
If it is determined that you have submitted a fraudulent claim, BC Ferries will pursue any action considered necessary under the law.
Claim Reporting Process Prepare your notice of claim in writing and include the following information:
The name, mailing address, email address and telephone number of the person making the claim;
The contact name, mailing address, email and telephone number of the person submitting the claim, if different from above;
The date, approximate time of the incident and exact location (vessel/terminal name and location);
A brief description of what happened;
The type of damage or injury;
The name of any employee or other witnesses involved;
Proof of ferry travel, by reservation confirmation, credit card or ferry receipt.
Enclose copies of all receipts that you are requesting reimbursement for.
Response Time
BC Ferries will acknowledge receipt of your claim within two weeks. An investigation begins upon receipt of your claim or shortly thereafter and you can expect a response from us in approximately four to six weeks.
If you have any further questions about claims, please contact us at 1-888-223-2111 or send an e-mail to claims@bcferries.com. (This email address should only be used to submit queries associated with Claims. For information on schedules, fares and reservations, please use our online feedback form.)
This pagerevised as of Sep 23, 2008 at 10:42 AM Pacific
Baggage claims are excluded from this policy.