About BC Ferries: More Information
A Growing Organization
In April 2003, BC Ferries was transformed from a Crown corporation into an independent, commercial organization under the Company Act.
The new structure gives our company the means to grow a healthy, sustainable business in support of our mission:
Independence also allows us to access financial markets for funds to build new ferries and upgrade terminals.
This is very important to our future success because growth projections indicate that the need for ferry service will expand. With this in mind, our company has developed a 15-year ship and terminal replacement and upgrade program that will ensure our ability to meet increasing demand. In all, 18 vessels will be replaced.
Our Commitment to Customers
To provide a continuously improving west coast travel experience that consistently exceeds customer expectations and reflects the innovation and pride of our employees.
About our Governance
B.C. Ferry Authority is a no-share-capital corporation created under the Coastal Ferry Act (British Columbia). It is the owner of the single issued voting share of British Columbia Ferry Services Inc. ("BC Ferries"), a Company incorporated in British Columbia, which is subject to the Business Corporations Act (British Columbia).
BC Ferries’ routes and service levels are defined in the Coastal Ferry Services Contract between the Province of British Columbia and BC Ferries. The contract, originally signed in 2003, is a binding 60-year agreement that is reviewed and updated at regular intervals (performance terms).
The first renewal of the Coastal Ferry Services Contract was completed on June 30, 2007 for performance term two (April 1, 2008 - March 31, 2012). Below are links to the amendments that were made in performance term one and reflect the new Contract for performance term two:
BC Ferries' fares and core service levels are overseen by an Independent Regulator (British Columbia Ferries Commissioner) who is appointed by the Province of British Columbia.
- Code of Business Conduct and Ethics
Principles and standards of conduct that all BC Ferries personnel are expected to follow. - Corporate Disclosure and Securities Trading Policy
Formulated to assist Directors, Officers and employees of BC Ferries in complying with securities laws.
MORE INFORMATION
Additional or Alternative Service Providers Plan for Performance Term Two
Pursuant to Section 69 of the Coastal Ferry Act, BC Ferries has submitted the ASP Plan for Performance Term Two to the BC Ferry Commissioner.
Annual Reports, British Columbia Ferry Services Inc.
These documents also include the Annual Reports of the B.C. Ferry Authority.
See also Minutes from our Annual General Meetings and Annual Public Meetings
Annual Reports, BC Ferry Commissioner
An index of reports from British Columbia Ferry Services Inc. to the Commissioner. Also includes links to the BC Ferry Commissioner's Annual Reports to the Province of British Columbia.
Business Plans
How we intend to achieve our vision of providing a continuously improving west coast travel experience that consistently exceeds customer expectations and reflects the innovation and pride of our employees.
Coastal Ferry Act
Provides links to the act itself and related documents.
Company Videos
These productions highlight the exciting changes that have taken place since BC Ferries became an independent company. They are presented in .wmv format.
Customer Satisfaction Tracking Surveys
Commissioned as part of the Coastal Ferry Services Contract to measure and monitor customer satisfaction with BC Ferries service.
Divisional Inquiries
Reports on internal investigations of incidents involving BC Ferries vessels.
Fuel Savings Plan Update
BC Ferries' 2006/07 fuel savings and updated 2007/08 fuel savings plan
Horseshoe Bay Terminal Master Planning Information Boards
Displayed during BC Ferries' open house on July 5th, 2007 at Gleneagles Community Centre.
Mediation/Arbitration Award
A summary of the decision and the full award document are presented in PDF format.
Morfitt Safety Review Released
A PDF of the full report.
Strategic Plan, 2003-2025
The Strategic Plan for BC Ferries provides the framework for us to achieve both our customer service and commercial objectives.
ADDITIONAL LINKS
B.C. Ferry Authority
The official Website of the BCFA.
British Columbia Ferry Commission
This Commission is mainly concerned with regulating British Columbia Ferry Services Inc.
Links to other company topics can be found under
'About BC Ferries' in the left-hand navigation.