About BC Ferries

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Our Company

  Corporate Profile >> 

  Commitment to Customers >>

  Governance >>

  Documents, Plans and Reports >> 

  Additional Links >>


 

Corporate Profile

BC Ferries is one of the largest ferry operators in the world, providing year-round vehicle and passenger service on 25 routes to 47 terminals, with a fleet of 35 vessels. We are an essential transportation link that connects coastal communities and facilitates the movement of people, goods and services.

In April 2003, BC Ferries was transformed from a Crown corporation into an independent, commercial organization under the Company Act.  Our Company is governed by an independent Board of Directors appointed by the B.C. Ferry Authority.

Our Vision
To provide a continuously improving west coast travel experience that consistently exceeds customer expectations and reflects the innovation and pride of our employees.

Our Mission
To provide safe, reliable and efficient marine transportation services which consistently exceed the expectations of our customers, employees and communities, while creating enterprise value.

Our Values
Safety
Ensure that the safety and security of our customers and staff is a primary concern in all aspects of doing business.

Quality
Be motivated by customer expectations in providing quality facilities and services.

Integrity
Be accountable for all our actions and ensure we demonstrate integrity in our business relations, utilization of resources, treatment of our customers and staff, and in the general conduct of our business.

Partnerships
Work openly and constructively with our various business and community stakeholders to exceed the expectations of our customers and advance each other’s interests.

Environment
Ensure that environmental standards are maintained.

Employees
Always deal from a position of honesty, integrity and mutual respect, and ensure that our employees develop to their full potential.

 

Our Commitment to Customers

To provide a continuously improving west coast travel experience that consistently exceeds customer expectations and reflects the innovation and pride of our employees.

 

About our Governance

B.C. Ferry Authority is a no-share-capital corporation created under the Coastal Ferry Act (British Columbia). It is the owner of the single issued voting share of British Columbia Ferry Services Inc. ("BC Ferries"), a Company incorporated in British Columbia, which is subject to the Business Corporations Act (British Columbia).

BC Ferries’ routes and service levels are defined in the Coastal Ferry Services Contract between the Province of British Columbia and BC Ferries. The contract, originally signed in 2003, is a binding 60-year agreement that is reviewed and updated at regular intervals (performance terms).

The most recent renewal of the Coastal Ferry Services Contract was completed for performance term three (April 1, 2012 - March 31, 2016). In total there have been seven amending agreements for the contract. An unofficial consolidated working copy of the contract has been prepared for reference. The unofficial consolidated contract comprises the original contract and the changes arising from the first four amendments and is being updated to include the remaining amendments. Please note that the unofficial contract is for ease of reference only and is not a legal document.

BC Ferries' fares and core service levels are overseen by an Independent Regulator (British Columbia Ferries Commissioner) who is appointed by the Province of British Columbia.


CORPORATE POLICIES

 

Documents, Plans and Reports

Additional or Alternative Service Providers Plan for Performance Term Two
Pursuant to Section 69 of the Coastal Ferry Act, BC Ferries has submitted the ASP Plan for Performance Term Two to the BC Ferry Commissioner.

Annual Reports, British Columbia Ferry Services Inc.
These documents also include the Annual Reports of the B.C. Ferry Authority.  

See also Minutes from our Annual General Meetings and Annual Public Meetings 

Annual Reports, British Columbia Ferries Commissioner
An index of reports from British Columbia Ferry Services Inc. to the Commissioner. Also includes links to the Commissioner's Annual Reports to the Province of British Columbia.

Business Plans
How we intend to achieve our vision of providing a continuously improving west coast travel experience that consistently exceeds customer expectations and reflects the innovation and pride of our employees.  

Customer Satisfaction Tracking Surveys
An archive of past surveys commissioned as part of the Coastal Ferry Services Contract to measure and monitor customer satisfaction with BC Ferries service.

Divisional Inquiries
Reports on internal investigations of incidents involving BC Ferries vessels.

Fuel Savings Plan Update 
About BC Ferries' 2007/08 fuel savings.

Morfitt Follow-up Safety Review Report – January 2012
A PDF of the Follow-up Review of the 2007 Report on Operational Safety.
       
Morfitt Safety and BC Ferries Report – January 2007
A PDF of the full 2007 report.   

Traffic Statistics
Monthly traffic stats for BC Ferries. 

Other Resources and Publications
An alphabetical listing of documents. 

 

Additional Links

B.C. Ferry Authority
The official Website of the BCFA.

British Columbia Ferry Commission
This Commission is mainly concerned with regulating British Columbia Ferry Services Inc.

Coastal Ferry Act
Provides links to the act itself and related documents.

Company Videos
These productions highlight the exciting changes that have taken place since BC Ferries became an independent company. They are presented in .wmv format.