BC Ferries remains committed to ensuring coastal communities have reliable access to essential goods and supplies. Our priority is the health and safety of our customers and employees, and the company will strictly adhere to provincial and federal guidelines.
We encourage our customers to continue to heed Dr. Bonnie Henry’s advice to be calm, be kind, and be safe. Our vessel and terminal staff are working hard to adjust to changing circumstances and to implement protocols and procedures that keep everyone safe and healthy. BC Ferries does not tolerate any abuse, including verbal abuse, towards its employees. A customer who abuses an employee will be denied service.
On January 7, 2021 Dr. Bonnie Henry announced an update to the COVID-19 restrictions (in effect November 7 - February 5, 2021), for more information click here. BC Ferries advises customers to avoid non-essential travel at this time – this includes travel into and out of B.C. and between regions of the province. If this new Provincial Health Officer restriction affects your travel plans please contact us to change or cancel your booking. Reservations fees for existing bookings will be refunded if travel must be cancelled as a result of Provincial Health Order (PHO) travel restrictions, please contact us in advance of travel. This applies to travel occurring during the PHO travel restriction period.
Masks are mandatory
All passengers must wear non-medical masks or face coverings when at terminals and on board ferries except:
- When inside a vehicle
- When consuming food or drinks, provided physical distancing is maintained
- Children under 2 years of age
- Medical condition or disability that inhibits the ability to wear a mask
- Persons unable to place or remove a mask without assistance
- BC Ferries employees working behind a physical barrier or within employee only areas provided physical distancing is maintained
* In the event that a passenger cannot wear a mask or face covering due to medical reasons, BC Ferries may require passengers to present documentation from a healthcare professional. This is a new Transport Canada requirement for ferry operators across Canada.
Passengers are reminded to continue to maintain physical distance while wearing a mask.
As defined by the Public Health Agency of Canada, a mask should fit securely to the head with ties or ear loops, be made of at least two layers of tightly woven material fabric (such as cotton or linen) and be large enough to completely and comfortably cover the nose and mouth without gaping.
Transport Canada - Closed deck regulation - reinstatement on September 30th
The temporary flexibility Transport Canada granted ferry operators that allows passengers to remain in their vehicle on enclosed vehicle decks is being rescinded by the regulator on September 30th, 2020. Transport Canada allowed this temporary flexibility earlier this summer in response to COVID-19. BC Ferries must comply with Transport Canada regulations. Starting on September 30th, passengers loaded on enclosed lower decks will be required to leave their vehicles.
Transport Canada - COVID-19 screening
For any route longer than 30 minutes, BC Ferries will screen all customers for COVID-19 symptoms and restrict travel to any customer that does not meet the screening requirements, as per the federal guidelines.
Prior to entering a BC Ferries’ terminal, customers need to answer the following questions:
- Do you have a fever and a cough?
- Do you have a fever and breathing difficulty?
- Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
- Are you the subject of a provincial/territorial or local public health order? Note: A provincial/territorial or local public health order is typically a quarantine order issued to a person who has tested positive or is presumed positive to COVID-19
- Are you in possession of a face covering that covers your mouth and nose, and do you agree to wear this covering when outside your vehicle at terminals and while on board ferries?
If you answer yes to any of questions 1 to 4 and/or no to question 5 above, or refuse to answer any of the questions, BC Ferries will deny you boarding. Customers not displaying symptoms and under a directive to self-isolate at home may be permitted on board but will be required to maintain physical distance by remaining in their vehicle.
BC Ferries has implemented measures in order to ensure that customers with serious medical conditions and a need for time sensitive treatments are able to continue to travel. Customers can communicate their travel needs to the ticket agent when they arrive at the terminal. Reservations are recommended, but non-reserved travel will be prioritized based on the essential travel needs.
Book in advance to avoid lengthy waits as sailings are limited. Check-in processing takes longer due to screening protocols in place.
Malahat Nation is currently under a Shelter in Place order that took effect January 8, 2021.
We ask that all Mill Bay ferry customers please wear a mask when on, or transiting to BC Ferries Mill Bay terminal outside of a vehicle. Commuting customers please see the request below from Malahat Nation regarding parking on Mill Bay Road.
For further information, please see malahatnation.com.
For more information on our current Northern schedules, visit bcferries.com/schedules.
Many communities served by BC Ferries have issued advisories to travelers notifying them of limited supplies, healthcare equipment and resources. These communities include Haida Gwaii, Bella Bella, Klemtu, and Bella Coola. Customers should inform themselves of local situations and remain committed to essential travel only.
For more information about travel and restrictions in these northern communities, see:
- For Haida Gwaii: haidanation.ca
- For Bella Coola: bellacoola.ca
- For Bella Bella: heiltsuknation.ca
- For Klemtu please see: klemtu.com
When travelling, we require customers wear a face covering onboard or in our terminals. Reservations for foot passengers are available for travel between Tsawwassen - Southern Gulf Islands and our North Coast routes, and can now be made online. On all other routes, foot passengers will be accommodated on a first come, first served basis until passenger capacity has been reached, and tickets may be purchased at the terminal.
BC Ferries Vacations
Customers with BC Ferries Vacation bookings affected by the COVID-19 restrictions (in effect November 7 - February 5, 2021) can contact us to change or cancel their booking. If you require immediate assistance, please contact BC Ferries Vacations at 1-888-223-3779 Ext. 3, or email firstname.lastname@example.org. Vacations Call Centre business hours are:
- Monday – Friday: 8:30 am – 5 pm
- Weekends and statutory holidays: 9 am – 5 pm
Customers requiring wheelchair assistance: We are unable to provide wheelchair assistance at terminals or on board ferries. If you require a wheelchair, request one at the terminal. We ask that you travel with your own wheelchair assistant if required.
- For more information on travelling with BC Ferries during the COVID-19 Pandemic click here
Vehicles with U.S. license plates travelling on the Ferries
Canada Border Services Agency is screening people entering Canada at the borders. BC Ferries does not have a mandate to restrict travel.
We’re in this together
We are proud of the work our dedicated employees continue to provide during this situation. Crews have been taking, and will continue to take, extra measures to ensure continued safe transport of critical goods and supplies to coastal B.C. communities. If you have a chance to relay a ‘thank-you’ to our teams online, please do.
BC Ferries provides a lifeline to remote and to coastal communities in British Columbia, and will continue to provide vital services, such as delivering medical supplies and groceries to support communities.
For more information on all the steps BC Ferries is taking during COVID-19, visit our COVID-19 response page. For more information on schedules visit bcferries.com/schedules. BC Ferries hopes to resume the levels of service customers have come to expect soon.
Packages include 3-nights’ hotel and return ferry with reservations. We offer flexible cancellation policies, so you can book with peace of mind. Offer is valid until January 31 for travel up to March 31, 2021.
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Chateau Victoria Hotel & Suites
Get a 3rd Night FREE when you book 2 nights at Chateau Victoria for travel before March 31, 2021.
The Chateau Victoria Hotel & Suites is centrally located, with easy access to experience the best of Victoria .
Quality Inn Downtown Inner Harbour
Get a 3rd Night FREE when you book 2 nights at Quality Inn Victoria for travel before March 31, 2021. Blackout dates include Nov 2-26.
The Quality Inn Downtown Inner Harbour is a comfortable hotel, located just blocks from Victoria's Inner Harbour.
Coast Discovery Inn & Marina
Get a 3rd Night FREE when you book 2 nights at Coast Discovery Inn for travel before March 31, 2021.
The Coast Discovery Inn is a comfortable hotel, conveniently located in downtown Campbell River across from the ferry terminal.
Microtel Inn & Suites by Wyndham Ladysmith Oyster Bay
Get a 3rd Night FREE when you book 2 nights at Microtel Inn & Suites for travel before March 31, 2021.
Relax and enjoy the modern comforts of the Microtel Inn and Suites by Wyndham Ladysmith Oyster Bay located off the Trans-Canada Highway, and just minutes from the Nanaimo Airport and Ladysmith town centre.
Best Western Dorchester Hotel
Get a 3rd Night FREE when you book 2 nights at Best Western Dorchester for travel before March 31, 2021.
The Best Western Dorchester Hotel is located in downtown Nanaimo, boasting magnificent views of the inner harbour.
Hotel Grand Pacific
Get a 3rd Night FREE when you book 2 nights at Hotel Grand Pacific for travel before March 31, 2021.
The Hotel Grand Pacific is a well-appointed hotel, centrally located right on Victoria's Inner Harbour.
Beach Club Resort
Get a 3rd Night FREE when you book 2 nights at Beach Club Resort for travel before March 31, 2021.Blackout dates include Feb 12-15, Mar 19-20, Mar 26-27.
The Beach Club Resort is a luxury beachfront hotel located in the heart of Parksville.
Galiano Oceanfront Inn & Spa
Get a 3rd Night FREE when you book 2 nights at Galiano Oceanfront Inn for travel before March 31, 2021. Blackout dates include Dec 24-25, 31, Jan 1, 2, Feb 12-14.
Galiano Oceanfront Inn & Spa is an elegant West Coast resort, offering ocean view accommodations and world-class spa treatments.
Get a 3rd Night FREE when you book 2 nights at Huntingdon Manor for travel before March 31, 2021.
The Huntingdon Manor is an English-style country manor located just steps away from Victoria's Inner Harbour.
Victoria Marriott Inner Harbour
Get a 3rd Night FREE when you book 2 nights at Marriott Victoria Inner Harbour for travel before March 31, 2021.
The Victoria Marriott Inner Harbour is a central downtown hotel located just steps from the city's most popular attractions.
Delta Hotels by Marriott Victoria Ocean Pointe Resort
Get a 3rd Night FREE when you book 2 nights at Delta Victoria Ocean Pointe Resort for travel before March 31, 2021
The Delta Hotels by Marriott Victoria Ocean Pointe Resort is located on the waterfront minutes from the city centre and features spacious rooms including complimentary wifi.
Days Inn by Wyndham Victoria Uptown
Get a 3rd Night FREE when you book 2 nights at Days Inn Victoria Uptown for travel before March 31, 2021.
The Days Inn by Wyndham Victoria Uptown offers spacious extended stay options, just steps away from Galloping Goose Trail.
Days Inn by Wyndham Victoria on the Harbour
Get a 3rd Night FREE when you book 2 nights at Days Inn Victoria on the Harbour for travel before March 31, 2021.
The Days Inn by Wyndham Victoria on the Harbour is an affordable hotel, conveniently located on Victoria's Inner Harbour.
Painted Boat Resort Spa & Marina
Get a 3rd Night FREE when you book 2 nights at Painted Boat Resort for travel before March 31, 2021. Limited availability for Nov.
Painted Boat Resort Spa & Marina features West Coast inspired villas on the shores of Pender Harbour. Enjoy access to kayak rentals, a full-service luxury spa and wellness garden.
Best Western Plus Carlton Plaza Hotel
Get a 3rd Night FREE when you book 2 nights at Best Western Plus Carlton Plaza for travel before March 31, 2021.
The Best Western Plus Carlton Plaza Hotel is a comfortable hotel located in the heart of downtown Victoria.
Tigh-Na-Mara Seaside Spa Resort & Conference Centre
Get a 3rd Night FREE when you book 2 nights at Tigh-Na-Mara Seaside Spa Resort for travel before March 31, 2021.
Tigh-Na-Mara Seaside Spa Resort is a family-friendly resort with rustic accommodations right on the beachfront, and home to the award-winning Grotto Spa.
Prestige Oceanfront Resort
Get a 3rd Night FREE when you book 2 nights Prestige Oceanfront Resort for travel before March 31, 2021.
The luxurious Prestige Oceanfront Resort provides breathtaking views of Sooke Harbour and is close to many Sooke attractions.
Poets Cove Resort and Spa
Get a 3rd Night FREE when you book 2 nights at Poets Cove Resort for travel before March 31, 2021. Blackout dates include Dec 24 – Jan 2.
Poets Cove Resort & Spa is a full-service resort on Pender Island with luxury family-friendly accommodations and an on-site spa.
Inn at Laurel Point
Get a 3rd Night FREE when you book 2 nights at Inn at Laurel Point for travel before March 31, 2021.
The Inn at Laurel Point is a waterfront hotel with stunning views of the Inner Harbour, and a short stroll from all that downtown Victoria has to offer.
The Bayside Oceanfront Resort
Get a 3rd Night FREE when you book 2 nights at Bayside Oceanfront Resort for travel before March 31, 2021.
The Bayside Oceanfront Resort offers comfortable beachfront accommodations with ocean views.
Oak Bay Beach Hotel
Get a 3rd Night FREE when you book 2 nights at Oak Bay Beach Hotel for travel before March 31, 2021.
The Oak Bay Beach Hotel is the ultimate seaside oasis, boasting elegant guestrooms, a full-service spa, and rejuvenating heated outdoor mineral pools overlooking the ocean.
DoubleTree by Hilton Hotel & Suites Victoria
Get a 3rd Night FREE when you book 2 nights at DoubleTree by Hilton Victoria for travel before March 31, 2021.
The DoubleTree by Hilton Hotel & Suites Victoria is a stylish hotel just steps away from the Inner Harbour.
*prices are per person based on double occupancy.
Term and conditions apply