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Commercial and Livestock Terms and Conditions

Reservations for Commercial and Livestock require a deferred payment to be set up at the time of booking.
 
The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:
  • Change sailing time – you may change your booking up to 2 hours prior to the scheduled departure.
  • Update booking to add feet to vehicle length – this is always subject to availability and can be done up to 2 hours prior to your schedule departure time.
  • Change to bus or standard vehicle type – customers must cancel their booking and make a new booking for correct vehicle type.
 
Changes accepted at terminal on day of departure – on payment of correct Vehicle and Passenger fares
  • Arrived early – customers arriving in time for an earlier sailing, on the date they booked to travel, lose their reservation but may travel on the next available sailing, based on order of arrival at the terminal.
  • Arrived after reservation cut off (as specified on the booking confirmation document) – reservation lost, travel on the next available sailing, based on order of arrival at the terminal. Will incur a $25 no-show fee.
  • Arrived late – reservation lost customers who arrive after the sailing has closed for loading, but on the day they booked for travel lose their reservation but may travel on the next available sailing, based on order of arrival at the terminal. Will incur a $25 no-show fee.
  • Remove ≤5 ft. – reservation maintained
  • Remove > 5 ft. – reservation lost, travel based on order of arrival at the terminal
  • Add ≤5 ft. – reservation maintained
  • Add > 5 ft. – reservation lost, travel based on order of arrival at the terminal
  • Shows up with a non-commercial vehicle – Reservation lost, travel based on order of arrival.
 
Cancellation:
Commercial and Livestock customers may cancel their reservation up to 30 minutes prior to the scheduled departure, without any fee. If you do not cancel your booking within this time, and do not show up for your reservation, a $25 no-show fee will be applied to your deferred payment.
 
Commercial (drive-up to terminal - no reservation):
Customers may travel on next available sailing based on order of arrival at terminal.  Payment for appropriate vehicle and passenger fares at check in.
 

Standard Fully Prepaid (Commercial and Livestock ) – Southern Gulf Islands Routes

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales):
  • Change sailing time – Changes to Commercial and Livestock bookings can be made up to 1 hour prior to the original port of departure, with no fee.
  • Add passengers – pay for additional passengers
  • Remove passengers – full refund (to original form of payment) of passenger fares paid for those passengers
  • Add feet to vehicle length (for private vehicles more than 20 ft. long only) – if space is available pay for the additional feet
  • Remove feet – full refund of feet removed to original form of payment
  • Change to a different vehicle type – Must cancel your original reservation, and re-book. Any cancellation fees are applicable.
 
Changes accepted at terminal on day of departure:
  • Arrived early – customers arriving in time for an earlier sailing, on the date they booked to travel, may travel on an earlier sailing, based on order of arrival, at the terminal at no additional cost (but will still pay cancellation/change fee for their original booking).
  • Arrived after reservation cut off (as specified on the booking confirmation document) – customers who arrive in time for their booked sailing, but have missed the reservation cut off may travel on the next available sailing, based on order of arrival at the terminal, at no extra cost (will still pay change/cancellation fee for their original booking).
  • Arrived late – customers arriving after the sailing has closed for loading, but on the day they booked for travel, may travel on the next available sailing, based on order of arrival at the terminal, at no additional cost (dependent on space availability).
  • Add passengers – pay for additional passengers – no change fee (dependent on space availability)
  • Remove passengers – full refund of removed passengers to original form of payment
  • Remove ≤5 ft. – Refund for footage, reservation maintained
  • Remove > 5 ft. – Refund for footage, reservation not maintained. Travel based on order of arrival at terminal.
  • Add ≤5 ft. – pay for additional feet at standard price – reservation maintained
  • Add > 5 ft. – pay for additional feet at standard price – travel based on order of arrival at terminal.
  • Change to a different private vehicle type – pay any difference in price and travel on next available sailing based on order of arrival at terminal. Reservation lost and cancellation fee applicable.
  • Customer shows up with different vehicle type – Reservation is not maintained, cancellation fee applicable and customer travels on order of arrival at terminal.
 
Cancellation:
Customers may cancel their reservations, outside of 7 days prior to the scheduled departure – no fee. Within 7 days prior to the departure – $25 cancellation is applicable. If you do not show up for your reservation, a $25 fee will be applied to the deferred payment.
 

Standard Fully Prepaid (Commercial Vehicle – No Livestock Permitted) – Northern Routes

The following changes are accepted online or by calling the Customer Service Centre up to time sailing is closed for advance sales:
  • Change sailing time or cancel reservation – if you cancel or change the sailing time of your commercial reservation within 5 days prior to the scheduled departure, a $200 fee will be applied to your deferred payment.
  • Add passengers – pay for additional passengers
  • Remove passengers – full refund (to original form of payment) of passenger fares paid for those passengers
  • Add feet to vehicle length – if space is available pay for the additional feet
  • Remove feet – full refund of feet removed to original form of payment
  • Change to a different vehicle type – You will need to cancel your original reservation, and re-book.
 
Changes accepted at terminal on day of departure:
  • Arrived after reservation cut off (as specified on the booking confirmation document) – customers that arrive after the reservation cut off time, but still within sailing time will be subject to be put at the end of the Waitlist.
  • Arrived late – Subject to space availability, your reservation is no longer honored. Dependent on space, you may still go on the vessel in order of arrival to the terminal.
  • Add passengers – pay for additional passengers – no change fee
  • Remove passengers – full refund of removed passengers to original form of payment
  • Remove ≤5 ft. – refund the amount you’ve paid for the footage you are removing – reservation maintained
  • Remove > 5 ft. – refund the amount of footage that is removed. Travel in order of arrival at the terminal.
  • Add ≤5 ft. – Reservation maintained, pay for any additional footage.
  • Add > 5 ft. – Reservation not maintained, pay for additional footage. Dependent on space availability, customer will be placed at the back of the Waitlist.
  • Change to a different vehicle type (private Vehicle) – Reservation not maintained, refund of any difference obtained. Travel at order of arrival to the terminal.
 
Cancellation:
Customers may cancel their booking at any time, prior to the sailing and receive a full refund less the non- refundable cancellation fee. If cancellation occurs within 5 days of travel, a $200 fee will be applied to the deferred payment. If fully prepaid, a refund of amount will be applicable less the cancellation fee.

If cancellation occurs outside of 5 days of travel, no fee is applicable and full refund will be applied.