FAQs - eBooking Changes

Reservations and Payment Systems Upgrades

We recently upgraded our reservations and payment systems and we would like to ensure you are up-to-date on some minor changes you may notice. Please see below for some Frequently Asked Questions.

Why did you upgrade your systems?
We upgrade our technology on a regular basis. We recently upgraded our reservation and payment systems as part of our ongoing initiatives to stay up-to-date with emerging and changing technology.

What is a Booking Reference number?
The Booking Reference number is a customized number that references your reservation. It is different for each reservation you make. We need you to reference your Booking Reference number, phone number or last name to redeem your reservation at the terminals.

If you have any questions about your Booking Reference, please contact our Customer Care team.

I’m booking travel that departs prior to May 23rd and returns after May 24th and the system is requiring me to make two separate transactions. Why is this?
With the recent system upgrade, bookings made with a departure date prior to May 23rd will be completed in the old system while return bookings made for May 24th onward will be completed in the upgraded system. As of May 24th, all departure and return bookings can be done simultaneously in one transaction.

How do I make a reservation for the Northern routes?
To make reservations for our Northern routes, please fill out the appropriate online reservation request form or call 1-888-223-3779.

How do I create a MyBCF account?
To create a personal account, please visit our myBCFerries Account sign-up page. For a business account, please contact our Customer Care Centre at 1-888-223-3779.

How do I update my email address in MyBCF?
To update your email address in MyBCF, please call our Customer Care Centre at 1-888-223-3779.

When I’ve called to book a reservation in the past as a TAPs pass or Experience Card user, a credit card number was not required. What has changed?
To hold a booking we now require a credit card in the event of a no show or cancellation. This allows us to accurately anticipate and operationally plan for the number of reservations per sailing. This is applicable to customers using TAPs passes, vouchers, gift certificates, Experience Cards and bus or school groups.

What do I do if I receive a ‘We are having technical difficulties’ message when logging in to use my MyBCF profile?
Please call our Customer Care Centre for assistance at 1-888-223-3779.

I have made a booking in the past and have always given my credit card number to the Agent over the phone. What has changed?
We recently upgraded our payment system. The new system requires you to use your phone keypad to input your card number for transactions. This upgrade improves the security of your information.

When making a booking for a Northern sailing with an Agent at a Northern terminal, why did they transfer me to the Call Centre in Victoria to make my payment?
We recently upgraded our payment system. The upgraded system requires you to use your phone keypad to input your card number for transactions. This upgrade was made to enhance the security of your information. We need to transfer your call to our Call Centre to complete the payment.

I made a reservation on my credit card for a passenger in advance of my Northern travel; however, on the day of travel I had to cancel that passenger. Why can’t I receive a cash refund for that passenger at the Terminal?
If you paid with cash on the day of travel, we would process your refund to cash that same day. However, if you booked travel in advance, refunds are processed through our system to the original form of payment, once fees related to our booking terms and conditions have been applied.

How long will it take for a refund to show up on my credit card?
Depending upon the policies of your credit card company, it will take approximately between 5 – 7 days for a refund to be processed.

I received my booking itinerary via email and pulled it up on my mobile device. Why can’t BC Ferries scan the barcode from my electronic device when I arrive at the Terminal?
Scanners at our terminals can read the barcodes that are on the hard copy of your itinerary. However at this time, we do not have the technology that supports reading barcodes on an electronic device.