BC Ferries will be receiving up to $1.5 million in grant funding through the Ministry of Citizen’s Services’ Connecting British Columbia program to provide Wi-Fi service at 14 additional ferry terminals, bringing the total number of terminals with free Wi-Fi to 21.
This partnership helps meet the provincial government’s goal to keep British Columbians connected by introducing this Wi-Fi at our properties by late Fall 2021.
BC Ferries does not ask for credit card details or personal information to use Wi-Fi networks at terminals or on board vessels. Any unlocked Wi-Fi network that purports to be “bcferries” and asks for credit card or personal information should be considered malicious. Please report any suspicious networks to a BC Ferries’ terminal attendant or the Chief Steward’s Office.
The coverage of Wi-Fi will be within BC Ferries’ terminals, including public lounges, vehicle holding compounds and where practical, parking lots.
Reliable, high-speed Internet service at terminals helps you better access online ferry service information and the internet for personal use.
As of July 5, 2021, we are removing public Wi-Fi service from ferries on the following routes:
- Vancouver (Tsawwassen) – Victoria (Swartz Bay)
- Vancouver (Horseshoe Bay) – Nanaimo (Departure Bay)
- Vancouver (Horseshoe Bay) – Sunshine Coast (Langdale)
Extensive research and analysis of various technology solutions has shown it is not possible to improve the Wi-Fi service on our ferries to the level expected by users and we continually receive complaints about the quality and reliability of the service.
We introduced the ship-based Wi-Fi service through the use of our own land-based radio devices in 2010. Since then, the number of customers accessing the service has increased substantially, which has impacted the quality and reliability of the service. Numerous domestic and international service providers studied ways to improve the system and no solutions were found.
We understand this is a change for customers. Many of our routes have cellular phone coverage, enabling travellers to use their data plans to access digital services.