About BC Ferries

Horseshoe Bay Terminal Engagement

We want to hear from you! Horseshoe Bay Terminal Engagement

Creating a hub for the future with the communities and customers we serve.

The time has come to rethink Horseshoe Bay terminal, from the services it provides to the look and functionality of its design. Your input will be the cornerstone of our short- and long-term efforts on the site and will help to shape the future design and function of the terminal.

We are continuing our engagement efforts to better understand the role the terminal plays in your communities, commute, travel and experiences, and to gather input on how you would like to use the Horseshoe Bay terminal of the future.

Thank you for taking part in engagement!

Our online engagement period is now closed. Thank you to everyone who took the time to share their thoughts. A report on engagement results will be available in the coming weeks. Please stay tuned to this page.

You can also view the display boards from our open house to get a sense of the draft terminal concepts we're proposing.

Project Update

Over the past several months we have been working with your feedback to rethink Horseshoe Bay terminal. Through our engagement efforts and stakeholder workshops in 2018, we co-developed design drivers and a visual profile with communities to guide our design process. See the section below for a link to view the design drivers and visual profile.

Your feedback has been critical to ensure our concepts meet the needs of communities. We are also considering how the terminal integrates with the surrounding transportation network, how it will complement the Horseshoe Bay Local Area Plans that the District of West Vancouver is developing now, and how it addresses our operational requirements.

Thanks to your feedback, and our coordination with local government and transportation partners, we are eager to get your input on design concepts that rethink Horseshoe Bay terminal. We are considering a phased approach to terminal development as we explore ways to improve the travel experience through the terminal and enhance the vibrancy of the Horseshoe Bay community.

Phased Approach

Phased Approach

This September and October we held multiple engagement events to gather community and customer feedback on the design concepts for the terminal, including:

Online engagement: September 17 – October 13, 2019

Community open house: October 7, 2019, 5:00 – 8:00pm in the Great Hall at Gleneagles Golf Course
All were welcome at this come-and-go style event. Invitations were be sent to every household in Horseshoe Bay in early September.

Stakeholder workshops: September 16 and October 7, 2019
We held small-group stakeholder workshops with our community, government and agency partners, as well as the Ferry Advisory Committee representatives to gather focused input on our plans

We welcome any questions you may have about the Terminal Development Plan. You can reach us at tdpinfo@bcferries.com.

How We Developed the Transportation & Community Hub Concept

Following the results of our Phase 3 engagement we’ve used your feedback to finalize two key aspects of our concept design: the design drivers and a visual profile. Together the design drivers and visual profile were used, alongside our corporate priorities and operational needs, to create the transportation and community hub design concept that will be presented for feedback through this next phase of engagement.

View the final design drivers and visual profile
Learn more about what we heard in this Phase 3 summary infographic
View the Phase 3 Engagement Summary Report

We would like to obtain your email address so that you can stay informed about BC Ferries’ Horseshoe Bay Terminal Redevelopment Engagement. You will only be contacted with updates that relate to the Horseshoe Bay Terminal Redevelopment consultations, unless you have separately provided your email to BC Ferries previously for other uses. You understand that the services we are using to collect your email address (Survey Monkey) and send your emails (MailChimp) are located outside Canada. Survey Monkey privacy policy. MailChimp privacy policy. Survey Monkey privacy policy. MailChimp privacy policy.

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  1. How will the public input gather in this engagement be used?
  2. Why is BC Ferries planning to redevelop the Horseshoe Bay terminal now?
  3. Why redevelop the terminal?
  4. What are the timelines for redevelopment?
  5. Will the new Horseshoe Bay terminal still service the same routes?

1. How will the public input gathered in this engagement be used?
Your input is important to us and will shape the concept(s) that go into in the Horseshoe Bay Terminal Development Plan. The concepts contained inside the terminal development plan will shape the next phase of redevelopment, detailed terminal design. Communities and customers will continue to be engaged as redevelopment progresses. See question 4 below for more information on the redevelopment process and planned engagement efforts.

2. Why is BC Ferries planning to redevelop the Horseshoe Bay terminal now?
The current terminal is at capacity, making it difficult and sometimes uncomfortable for our customers to travel and for our Horseshoe Bay neighbours to fully enjoy their community. In addition, some of the terminal’s infrastructure will soon be in need of replacement, making this a good time to explore how the terminal can be improved. With technology evolving and new generations shifting their modes of travel, transportation in the region is also changing quickly, trends we need to keep pace with and plan for.

3. Why redevelop the terminal?
The existing terminal has been in place since the 1960s. Its configuration is the result of small changes and add-on structures that have helped to accommodate growing ridership. This configuration is no longer working for our customers, our neighbours, or BC Ferries.

Redevelopment will allow us to achieve several goals:

  1. Connect communities and customers with the people and places important to them by creating a more efficient and pleasurable terminal experience and aesthetic
  2. Support growth in the region by moving people and goods with greater ease
  3. Accommodate changing transportation needs by considering emerging technologies and ensuring flexibility for future technological changes

4. What are the timelines for redevelopment?
The first phase of redevelopment is estimated to begin within 5 years. Implementation will happen over a period of time and in phases. This engagement effort is a planning exercise and is the first of three key engagement steps associated with the terminal redevelopment:

  1. Planning (now): Engage with communities and customers to explore ways of improving the efficiency of the terminal and service through the terminal, as well as the community and customer experience of Horseshoe Bay terminal over the long term. Outcome: A draft concept to inform the Terminal Development Plan (the document that will guide terminal redevelopment). Learn more about the planning engagement process .
  2. Detailed design (2-4 years out): Engage communities and customers in aspects of the detailed design of the terminal. Outcome: A finalized terminal design used for construction.
  3. Construction (5+ years out): Engage communities and customers in planning for service impacts resulting from the phased construction of the terminal. Outcome: communities and customers remain involved and informed as the terminal construction moves through its phases.

5. Will the new Horseshoe Bay terminal still service the same routes?
Yes. The new terminal will still service Vancouver Island, the Sunshine Coast, and Bowen Island.