In addition to updating the look and feel of the website, we have added three distinctly new features:

1. Reservations & Schedules – quick access from the homepage to dynamic schedules & reservations within the travel centre.  
2. myBCFerries Customer Profile – customer profile for personalization and online account management.

There are four ways to sign into your customer profile:

1. From the Top Menu, click on Sign In 
2. From the top Right Menu, Click on My Account
3. On the home page, bottom right, click Sign In
4. Simply plan a trip using the Reservations and Trip Planning tool and if you wish to make a reservation it will prompt you to sign in automatically.

If you already have a myBCFerries account and want to update your profile or make a reservation in the Travel Centre sign in on the right hand side using your email address and account password.

If you have not signed up and are creating a new myBCFerries Customer Profile, you will be presented with the initial account creation window.

This is the only time you will see this window. Future updates to your information will be performed within your customer profile page.

If you used Reserved Boarding on the Internet in the past to make reservations, you should use the same email address for your new myBCFerries account as you used for RBI. 

If you did not check off the “Yes, I want to receive email notifications from BC Ferries regarding service changes…” you will be offered a second chance to enable service notices.

Check the boxes next to the routes you wish to receive automated service notices from.

Additional Details are required if you want to make online reservations. If you set your account type as Notifications Only, this screen will not appear.  

Congratulations. You have now created a myBCFerries account.

Please check your email and follow the account activation instructions to complete your account setup.  You must activate your account before you can make reservations or receive email notifications, so we recommend you do this right away.

The account activation link will expire after 14 days and you will need to repeat the registration process and activate the newly registered account.

This step provides our BC Ferries customers with the utmost in internet security, our customer must activate their account by clicking on the link provided in their confirmation email.

Once your sign up is complete, you will be prompted to sign in as a new myBCFerries customer.

Contact Info

You can manage your personal information within the contact page.

When you make a reservation through the BC Ferries online Travel Centre, your profile information will populate your reservation for you.

If you change any of your contact information during the travel reservation, BC Ferries will update your profile to match your new address details.

This ensures your contact information is kept current.

Subscriptions

You now have the ability to manage your BC Ferries account information.

At any time you can enable or disable the service notices, news releases and special offers you receive.

In the future BC Ferries will continue to add more services to your profile page as we continue to improve your online experience.

Security Settings

Of all the security options, changing your email address is the most important.

This is your unique identifier and how we ensure only you are making reservations within your myBCFerries account.

You will notice you can change all your contact information during a Travel Centre reservation with the exception of your email address.

Remember or write down the answer to your security questions.

If you forget your password we can only email you a new one if you remember the answer to this question.

Click “Forgot Your Password” to reset your password. You must remember the answer to your security question.

If you do not remember your answer, email the webmaster for assistance

Please note changing your email address this way may take up to 5 days to complete.

To provide you with the utmost in internet security, we will send an email to your new email address containing an Account Activation Link.

You must follow this link in order for your new email address to become activated.

Changing your email address does not affect your password. Your password will always remain the same until you change it or ask us to reset it.

You will be prompted one last time before BC Ferries updates your profile with the new email address.

Make sure you have correctly entered your email address or click “Cancel” to start the process again.

Once you have confirmed your changed email address, BC Ferries will immediately sent you a Change Activation Request email.

The Account activation link will expire after 14 days and you will need to repeat the registration process and activate the newly registered account.

If you do not activate your new email address immediately, you will still be able to sign in with your mybcferries profile with your new email address and your current password.

This step provides our BC Ferries customers with the utmost in internet security, our customer must activate their new email account by clicking on the link provided in the confirmation email.

Once your activation is complete, you will be prompted to sign in as a new myBCFerries customer.