With the arrival of new vessels and updates to our electronic branding, we are excited to provide our customers and employees with a new BC Ferries website that reflects all these energizing changes.
This guide is intended as a quick reference to get new users up to speed on the features of the new website, and is not intended to be exhaustive.
In summary, the new BC Ferries website allows you to:
Dynamically browse schedules and fares within the Travel Centre.
Reserve one-way single sailing (terminal to terminal) trips as offered by the current Reservation system.
Create a myBCFerries customer profile for management of:
Which service notices you wish to receive
Personal information required for Travel Centre bookings on reservable routes
Electronic mailings for:
Discounts and special offers from BC ferries
News releases and information from BC ferries
What are the New Features of the website?
For Phase 1, none of the current content you are familiar with has changed; you should only notice your left hand navigations are now standardized from webpage to webpage.
In addition to updating the electronic branding of the website, we have added three distinctly new features:
Plan Your Trip – quick access from the homepage to dynamic schedules within the travel centre.
Travel Centre – an interactive online application for customer trip planning.
myBCFerries Customer Profile – customer profile for personalization and online account management.
Signing Into myBCFerries
The myBCFerries account will eventually become the standardized account our customers use to plan trips, track trips, remember favorite routes and proactively manage which route specific service notices they receive.
With each release, additional functionality and integration will be added to the myBCFerries customer profile.
There are two ways to sign into your customer profile:
From the Left Hand Menu, click on myBCFerries
From the top Right Menu, Click on Sign-In or Register
If you already have a myBCFerries account and want to update your profile or make a reservation in the Travel Centre sign in on the right hand side using your email address and account password.
Creating a myBCFerries Account
If you have not signed up and are creating a new myBCFerries Customer Profile, you will be presented with the initial account creation window.
This is the only time you will see this window. Future updates to your information will be performed within your customer profile page.
If you do not check off the “Yes, I want to receive email notifications from BC Ferries regarding service changes…” you will be offered a second chance to enable service notices.
If you did not check off the “Yes, I want to receive email notifications from BC Ferries regarding service changes…” you will be offered a second chance to enable service notices.
Check the boxes next to the routes you wish to receive automated service notices from.
Your contact information is required for:
Reservations within the Travel Centre.
Service notifications that directly affect the customer that require a phone call.
Mailings if specifically requested by the customer.
Congratulations. You have now created a myBCFerries account. Please check your email and confirm to complete your account activation.
The Account activation link will expire after 14 days and you will need to repeat the registration process and activate the newly registered account.
This step provides our BC Ferries customers with the utmost in internet security, our customer must activate their account by clicking on the link provided in their confirmation email.
Once your sign up is complete, you will be prompted to sign in as a new myBCFerries customer.
Managing Your myBCFerries Account
Once you have signed up for a myBCFerries account, you will be able to manage three areas:
Contact Info
Subscriptions
Security Settings
Contact Info
You can manage your personal information within the contact page.
When you make a reservation through the BC Ferries online Travel Centre, your profile information will populate your reservation for you.
If you change any of your contact information during the travel reservation, BC Ferries will update your profile to match your new address details.
This ensures your contact information is kept current.
Subscriptions
You now have the ability to manage your BC Ferries account information.
At any time you can enable or disable the service notices, news releases and special offers you receive.
In the future BC Ferries will continue to add more services to your profile page as we continue to improve your online experience.
Security Settings
Of all the security options, changing your email address is the most important.
This is your unique identifier and how we ensure only you are making reservations within your myBCFerries account.
You will notice you can change all your contact information during a Travel Centre reservation with the exception of your email address.
Remember or write down the answer to your security questions.
If you forget your password we can only email you a new one if you remember the answer to this question.
Forgot Your Password
Click “Forgot Your Password” to reset your password. You must remember the answer to your security question.
Please note changing your email address this way may take up to 5 days to complete.
Changing Your Email Address
To provide you with the utmost in internet security, we will send an email to your new email address containing an Account Activation Link.
You must follow this link in order for your new email address to become activated.
Changing your email address does not affect your password. Your password will always remain the same until you change it or ask us to reset it.
You will be prompted one last time before BC Ferries updates your profile with the new email address.
Make sure you have correctly entered your email address or click “Cancel” to start the process again.
Once you have confirmed your changed email address, BC Ferries will immediately sent you a Change Activation Request email.
The Account activation link will expire after 14 days and you will need to repeat the registration process and activate the newly registered account.
If you do not activate your new email address immediately, you will still be able to sign in with your mybcferries profile with your new email address and your current password.
This step provides our BC Ferries customers with the utmost in internet security, our customer must activate their new email account by clicking on the link provided in the confirmation email.
Once your activation is complete, you will be prompted to sign in as a new myBCFerries customer.
