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BC Ferries Experience™ Card & Coast Card
Terms and Conditions

BC Ferries Experience^TM Card & Coast Card
Terms and Conditions 

British Columbia Ferry Services Inc.
(“BC Ferries” or “We”)
BC Ferries Experience™ Card and Coast Card

Terms of Use and Agreement

IMPORTANT -- PLEASE READ: The following BC Ferries Experience™ Card and Coast Card Terms of Use and Agreement outlines the terms and conditions that apply to your use of your BC Ferries Experience™ Card and/or Coast Card. This agreement is divided into two parts:

PART ONE: provides information about particular products and services that may be purchased for OR loaded onto your BC Ferries Experience™ Card and/or Coast Card.

PART TWO: outlines the terms that apply to your BC Ferries Experience™  Card and/or Coast Card.

By using the BC Ferries Experience™ Card and Coast Card, you agree to the terms of this agreement.

PART ONE: PRODUCTS AND SERVICES AVAILABLE FOR YOUR BC FERRIES EXPERIENCE™ CARD AND COAST CARD.
(Note: other products may be added in the future)

STORED VALUE (also referred to as “dollars” or “money”)

Stored value is only available on the BC Ferries Experience™ Card.

BC Ferries Experience™ Card users are able to load money onto their BC Ferries Experience™ Card online at www.bcferries.com, by phone via the BC Ferries Customer Service Centre or in person at participating BC Ferries Terminal Administration Offices and Ticket Booths.

BC Ferries reserves the right to limit the amount of money loaded to a BC Ferries Experience™ Card. Maximum amount of Stored Value which may be loaded is $9,999.  Required mimimum amounts of Stored Value are subject to change from time to time and may be obtained at www.bcferries.com, in person at any participating BC Ferries Terminal Administration Office or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779).

General Rules and Restrictions with respect to Stored Value:

1. Stored value must be treated like cash.
   
   
2. Stored value may only be used as payment toward the cost of carriage.
   
   
3. Stored value is non-refundable.
   
   
4. Stored value is not for resale.
   
   
5. BC Ferries Experience™ Card users must have their card in their possession and visible at time of payment. It is not possible to use Stored value if a cardholder does not have their BC Ferries Experience™ Card present.
   
   
6. BC Ferries Experience™ Card users can elect to receive access to reduced fares on participating routes by choosing to load minimum amounts of Stored Value:
   • to receive access to passenger-only reduced fares on participating routes; and/or
   • to receive access to vehicle and passenger reduced fares on participating routes.
     
     
   Participating routes and minimum levels of Stored Value required for entitlements to reduced fares are subject to change from time to time and may be obtained at www.bcferries.com, in person at any participating BC Ferries Terminal Administration Office or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779).
   
   
7. To receive the reduced fare on participating routes, BC Ferries Experience™ Card users must have a card balance that is at least equal to the total amount of the reduced fare. It is not possible to receive the reduced fare if a card balance is less than the total amount of the reduced fare.
   
   
8. Stored value can be transferred between cards as follows:
   • Cards can be identified as primary or secondary on an account. Secondary cards must be connected to a primary card. Stored value can be transferred or shared between primary and secondary cards. See "Transfers and Pooling Between Cards" below.
   • Primary cardholders must elect to receive access to reduced fares for Passengers only or Vehicles and Passengers. Secondary cards will receive the access to reduced fares as selected by the primary card. Access to reduced fares must always be the same between primary and secondary cards.

ASSURED LOADING TICKETS (ALT’s).

You may purchase Assured Loading Tickets (ALTs) for your BC Ferries Experience™ Card or Coast Card online at www.bcferries.com, in person at BC Ferries Head Office in Victoria B.C., or at any BC Ferries Terminal Administration Office or Ticket Booth where Assured Loading Tickets are accepted. For a list of location where ALTs are accepted, visit www.bcferries.com, or call 1 888 BC FERRY (1 888 223 3779).

BC Ferries reserves the right to limit ALT quantities held on the BC Ferries Experience™ Card or Coast Card. BC Ferries may change the maximum and minimum amounts at any time by notifying you at the point of sale, by phone when you call, or on the BC Ferries web site, and such notice of change shall constitute an amendment to this agreement.

General Rules and Restrictions with respect to Assured Loading Tickets:

1. ALTs are valid only when presented to a BC Ferries Ticket Agent at least 20 minutes before SCHEDULED departure time of the ferry where ALTs are accepted.
   
   
2. BC Ferries reserves the right to limit the number of assured loading spaces on each sailing.
   
   
3. ALTs are non-refundable.
   
   
4. BC Ferries Experience™ Cards or Coast Cards containing ALTs may be presented by you in payment of one driver fare and one passenger vehicle up to 2.13 m (7') in height.
   
   
5. BC Ferries Experience™ Cards or Coast Cards containing Assured Loading Tickets may be presented at all open ticket booths regardless of the displayed destination at the ticket booth.
   
   
6. If you use your BC Ferries Experience™ Card or Coast Card to gain priority access to a ticket booth, ahead of a queue, and you do not have sufficient existing ALTs on your BC Ferries Experience™ Card or Coast Card prior to such time, you will be required to return to the queue.
   
   
7. Customers are able to transfer ownership of ALTs to someone else and more than one ALT can be redeemed per sailing. ALTs are subject to changes in fares, tariffs or surcharges effected prior to use, such increased amounts to be paid prior to boarding. (for current fares see "Fares" at www.bcferries.com)
   
   
8. ALTs are for single vehicles only, and cannot be used for vehicles towing a trailer.
   
   
9. ALTs expire on the last day of the 24th month from the date of purchase, after which time expired ALTs will be void and will not be recognized at point of sale. The value of expired ALTs is not refundable but may only be used toward the purchase of a new book of ALTs for a period of six (6) months after expiry. Current product balance and expiry dates are available at point of sale, on our website at www.bcferries.com, in person at any participating BC Ferries Terminal Administration Office or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779). Customer Service Representatives are available weekdays between 7:00 am and 8:00 pm and weekends between 8:00 am and 6:00 pm Pacific Time.
   
   
10. ALTs are subject to changes in fares, tariffs or surcharges affected prior to use, such increased amounts to be paid prior to boarding. For current fares, see http://www.bcferries.com/fares/

PART TWO: BC FERRIES EXPERIENCE™ CARD AND COAST CARD GENERAL TERMS

Any use of the BC Ferries Experience™ Card or Coast Card is subject to BC Ferries’ Conditions of Carriage, available at www.bcferries.com or at any Terminal Administration Office.

The BC Ferries Experience™ Card and Coast Card are issued to you by BC Ferries. Cards allow you to prepurchase products and load Stored Value (Stored Value available on the BC Ferries Experience™ Card only) which can be redeemed at participating BC Ferries locations. Cards are non-transferable and are only redeemable by you for BC Ferries products and services at participating BC Ferries locations. Your BC Ferries Experience™ Card or Coast Card is reusable and has no value until it is loaded with products and services and used to pay for the same. 

Products available for purchase and use with the BC Ferries Experience™ Card and Coast Card at the time of publishing these terms include Assured Loading Tickets and Stored Value (Stored Value available on the BC Ferries Experience™ Card only). Other products may be made available in the future. Each product has specific rules on its use and they are summarized in part one of this agreement. No credit card, credit line or overdraft protection is associated with a BC Ferries Experience™ Card or Coast Card. Unless otherwise required by law or permitted by this agreement, any amount on your BC Ferries Experience™ Card or Coast Card is non-refundable. No interest, dividends, or any other earnings on funds deposited to a BC Ferries Experience™ Card or Coast Card will accrue or be paid or credited to you by BC Ferries. 

We reserve the right not to accept any BC Ferries Experience™ Card or Coast Card or otherwise limit use of a BC Ferries Experience™ Card or Coast Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.

All amounts loaded onto your BC Ferries Experience™ Card or Coast Card are held and denominated in Canadian Dollars. 

Registration
Registering your BC Ferries Experience™ Card or Coast Card requires that you provide personal identification information including name, address, phone number, email and password. You may register your card by accessing the web site at www.bcferries.com, in-person at any participating BC Ferries Terminal Administration Office or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779). Customer Service Representatives are available weekdays between 7:00 am and 8:00 pm and weekends between 8:00 am and 6:00 pm Pacific Time.

By registering your BC Ferries Experience™ Card or Coast Card, you will receive additional services including:

• Access to your account on-line. With your email and password (provided at time of registration) you may access your BC Ferries Experience™ Card or Coast Card profile and usage information by visiting www.bcferries.com. Information available to registered customers includes balance summary, transaction details and the ability to review and update profile information.
  
  
• Loss protection. Cardholders whose BC Ferries Experience™ Card or Coast Card is registered may report their card lost or stolen by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779), or in-person at the participating Terminal Administration Office. The card balance will be frozen as of the time of the report and the card will be cancelled, rendering it unusable. The remaining balance may then be transferred to a new BC Ferries Experience™ Card. To transfer your balance - call the BC Ferries Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) or go in-person to any participating BC Ferries Terminal Administration Building. Customers may be required to answer a series or questions or present picture ID to confirm their identity. Your new card can be registered on your existing customer profile for continued loss protection.
  
  
• Setup Auto-Purchase. Registered account users may configure the ability to have products (e.g. ALTs) or a dollar amount automatically purchased or loaded for use on their BC Ferries Experience™ Card or Coast Card when a product quantity or dollar amount reaches a level provided (dollar amount applicable to BC Ferries Experience™ Card only). Minimum dollar amounts apply to automatic purchase of Stored Value.  Such minimum amounts are subject to change from time to time and details thereof may be obtained at www.bcferries.com, in person at any participting BC Ferries Terminal Administration Office or by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779). You will be required to provide credit card information to use this feature. A receipt with transaction details will be emailed to you at the email address provided on your profile. You may cancel this feature at anytime by accessing your account at www.bcferries.com or by visiting any participating Terminal Administration Office.
  
  
• Transfers and Pooling Between Cards. When adding secondary cards to their account, registered primary cardholders may configure connected secondary cards to operate with either Pooling or Transfer functionality. These terms are defined as follows:
  • Pooling: Selecting the Pooling section allows a secondary cardholder to share the primary card's balance. The Pooling setting does not allow a secondary card to carry its own balance.
  • Transfer: Selecting the Transfer setting gives the primary cardholder the ability to transfer money to the selected secondary card. The transfer setting allows a secondary card to carry its own balance.

Liability for Unauthorized Transactions.
Because your BC Ferries Experience™ Card and Coast Card are used like cash, you are responsible for all transactions associated with your BC Ferries Experience™ Card and Coast Card, including unauthorized transactions.

Receipts and Statements.

Travel and Transaction History Reports: Registered BC Ferries Experience™ Card and Coast Card users will have access to travel and transaction history reports showing all travel and transactions that have taken place on the card .

Online (Internet) access: Only registered Customers may access their account online. See Registration section above.

Phone access: Customers holding registered and unregistered cards may obtain their card balance information by calling our Customer Service Centre at 1 888 BC FERRY (1 888 223 3779) and using the Automated Voice Response system or by speaking with a Customer Service Representative. Customer Service Representatives are available weekdays between 7:00 am and 8:00 pm and weekends between 8:00 am and 6:00 pm Pacific Time. You will be required to provide your BC Ferries Experience™ Card or Coast Card number and Card Verification Number found on the back of your card.

In Person: Registered and unregistered Customers may receive account balance information and transaction details in-person at participating BC Ferries ticket booths and Terminal Administration Offices.

Point of Sale Usage Report: Whenever you use your BC Ferries Experience™ Card or Coast Card at Point of Sale, you will be provided a “BC Ferries Experience™ Card/Coast Card Usage Report” with your receipt. This report will list products and their respective balances currently on your card. This report includes all products on your card THAT ARE REDEEMABLE AT THAT POINT OF SALE. If you have a product that is not recognized at that point of sale location, it will not be reported on the usage report. For example: If you have Assured Loading Tickets (ALT’s) on your BC Ferries Experience™ Card or Coast Card and are provided a usage report from Fulford Harbour, Salt Spring Island, your ALT’s will not be reported on the usage report as ALT’s are not accepted at Fulford Harbour point of sale. A Point of Sale agent may also provide a usage report on request without requiring redemption of product.

Privacy Statement.
For information concerning how we collect, use, and disclose personal information and how to select privacy preferences regarding certain promotional communications, please refer to our privacy statement at   http://www.bcferries.com/privacy_statement.html.

Additionally, BC Ferries may analyze customer information collected from registered BCF Experience or Coast Card customers for the purposes of developing or enhancing products and services that meet the needs of our customers.

Changes to This Agreement.
We may amend the terms of this agreement at any time, including any rights or obligations you or we may have. We will post the terms of the modified agreement on our web site at www.bcferries.com. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised agreement to our web site or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing BC Ferries Experience™ Cards and Coast Cards. You are deemed to accept the changes, additions or deletions if (1) you do not notify us to the contrary in writing within twenty (20) days of the date of our posting thereof or such other time specified with such posting, or (2) you use your BC Ferries Experience™ Card or Coast Card during or after such notice period. If you do not accept the changes, additions or deletions, your BC Ferries Experience™ Card and/or Coast Card will be cancelled and any amounts remaining on your BC Ferries Experience™ Card and/or Coast Card will be refunded to you.

Cancellation of This Agreement.
We may suspend or terminate this agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from fraudulent or unauthorized use of the BC Ferries Experience™ Card or Coast Card. If we terminate this agreement without cause, we will refund an amount equal to the balance held in your BC Ferries Experience™ Card or Coast Card account less any amounts that you may owe us. In the event that this agreement is terminated, this Part shall survive in accordance with its terms.

Errors, Corrections, Omissions.
We reserve the right to correct the balance of your BC Ferries Experience™ Card and/or Coast Card account if we believe that a clerical or accounting error occurred. If you have questions regarding your transaction history, or if you dispute any transaction or correction that has been assessed against your BC Ferries Experience™ Card or Coast Card, please call our customer service department at 1 888 223 3779. We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error is found, we will communicate an explanation. We will have no liability for any error unless you contact us within sixty (60) days of the date of the transaction in question. We recommend that you monitor your transactions and account balances closely.

Governing Law – British Columbia.
This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein notwithstanding any conflict of law rules.

Disclaimers and Limits of Liability.
BC FERRIES AND ITS AFFILIATES MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE BC FERRIES EXPERIENCE™ CARD OR COAST CARD, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE. BC FERRIES DOES NOT REPRESENT OR WARRANT THAT YOUR BC FERRIES EXPERIENCE™ CARD OR COAST CARD WILL ALWAYS BE ACCESSIBLE OR ACCEPTED.

IN THE EVENT THAT BC FERRIES OR ITS AFFILIATES ARE FOUND LIABLE TO YOU, YOU SHALL ONLY BE ENTITLED TO RECOVER ACTUAL AND DIRECT DAMAGES AND SUCH DAMAGES SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR BC FERRIES EXPERIENCE™ CARD OR COAST CARD. BC FERRIES AND ITS AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFIT, REVENUE OR USE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL BC FERRIES OR ITS AFFILIATES HAVE ANY LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF A BC FERRIES EXPERIENCE™ CARD OR COAST CARD THROUGH ACCIDENT, MISUSE, OR FRAUDULENT MEANS OR DEVICES BY YOU OR ANY THIRD PARTY, OR AS A RESULT OF ANY DELAY OR MISTAKE RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR CONTROL.

The laws of certain provinces or other jurisdictions may not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have rights in addition to those contained in this agreement. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

Assignment.
We may assign all or part of this agreement without such assignment being considered a change to the agreement, and without notice to you. We will then be released from all liability. The assignee shall have the same rights and obligations as BC Ferries and shall agree in writing to be bound by the terms and conditions of this agreement.

Entire Agreement; Construction.
This agreement is the complete and exclusive statement of agreement between you and British Columbia Ferry Services Inc., and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this agreement.

Inquiries or Questions.
If you have any questions regarding this agreement or your BC Ferries Experience™ Card or Coast Card, please visit our web site at www.bcferries.com or call us at 1 888 BC FERRY (1 888 223 3779).