About BC Ferries

Terminal Development Planning

Swartz Bay

Swartz Bay Terminal

This Spring, we launched an engagement process to gather community input to help shape future plans for Swartz Bay terminal, including improved passenger buildings, amenities, and operational facilities. Learn more about our engagement process

Phases 1 & 2 - Complete

In Phase 1, we gathered input on key issues and opportunities related to the terminal. We heard from over 1,000 people through pop-up events at the terminal, an online engagement, and stakeholder and employee workshops.

We have synthesized the input received and developed a summary report and infographic. Key themes included:

  • Better food services
  • Improved outdoor spaces
  • Improved waiting areas
  • Interpretive and cultural features
  • Wayfinding, mobility and accessibility
  • Waste management
  • Thru-fare connections

In Phase 2, we took the feedback we heard in Phase 1 to create design concepts for the future of the terminal. In July, we asked you to share your input on the ideas and design concepts and we heard from over 450 people through pop-up events at the terminal and onboard, an online engagement, and stakeholder and employee workshops. View the draft concepts

Later this summer we will report back what we heard from the input received on the ideas and draft concepts.

Next Steps

The final step will be the development of a draft terminal development plan that meets BC Ferries' and the community's needs. We expect the final plan to be ready later this year. When it is, we will host additional information sessions at Swartz Bay, for customers and community members.

An updated project timeline can be seen below.

Project Objectives

  • To raise awareness, build interest, and work with the community to explore ways of improving the terminal and to develop a future vision for the terminal
  • To identify terminal improvements, phasing, and cost estimates to accommodate future growth and functional needs
  • To ensure improvements are undertaken in a sustainable, cost-effective, and efficient way.

Opportunities for Public Input

Have questions? Email us at tdpinfo@bcferries.com or see our Frequently Asked Questions

If you have any questions, want to provide feedback, or require further information about the Swartz Bay terminal development engagement process, contact tdpinfo@bcferries.com or write to us at British Columbia Ferry Services Inc., Terminal Development, Suite 500 - 1321 Blanshard Street, Victoria, BC, V8W 0B7. Your email, address information and any other information about you is being collected under section 26 of the Freedom of Information and Protection of Privacy Act for the terminal development engagement process. If you have any questions about the collection of your information, contact the Manager, Terminal Development by calling 250-978-1479, or write to us at this email or at the address above.

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